Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 66 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.

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Care Provided by Westroyd House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Burke (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Westroyd House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,595
    • Self-Funded Residential Dementia Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,595

  • Local Authority fees sometimes require a £42 top up from Family
  • (these prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Phone for an appointment or just drop in


  • Parking

  • Car park at the back


Westroyd House Care Home Reviews (66)

Total of 66, showing 61-66
9.8

Westroyd House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 31 reviews in the last 2 years. Over all time Westroyd House Care Home has 66 reviews.

Overall Experience

  • 42
  • 22
  • 1
  • 1
  • 0

Date Published

66
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31
35

Review from Ruth C (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Westroyd Lodge for almost 4 years. The atmosphere is caring and all the staff do their best to ensure the residents are looked after in a caring way and according to their individual needs.
During this time the lounge and dining room have been upgraded and residents involved
in choices as they have been able to make use of a grant. It has been disappointing, however, to see some changes to the dining room decor over the last month or so which was unnecessary.
The decor in some residents rooms could do with attention though. All staff work very hard. The activities organiser is exceptional and a great asset to the home.

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Review from Alison R (Daughter-in-law of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Westroyd for just over two years. She has mixed dementia. I have been delighted with the care provided - she now eats well, is clean and overall maintains good health. I'm aware that the care at Westroyd Lodge is even more highly thought of and certainly from what I've seen,
the staff are even more pro-active in their care.
My mother-in-law feels safe, and I'm always impressed with the staff's cheerfulness and professionalism. They also treat us with kindness and understanding.

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Review from Deborah J (Friend of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend I was delighted with the care and attention that she was being provided with. The staff are friendly and nothing was too much if a problem for them. The decoration is clean and fresh with noticeable attention to detail.
I would recommend this care home, the care is second to none.

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Review from Carole C (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by how knowledgeable and compassionate the home visit and when discussing my father's situation later. She took great care to adapt the care provision to his band 5 multiple needs and communicated honestly at all times with the family. We were particularly pleased that the staff put
themselves out to take my father out for walks. He loved the music activity and Kind (manager) spent a lot of time with me.

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Review from F K (Sister-in-law of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been treated with respect and dignity. Staff very friendly and helpful.

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Review from G (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Westroyd since December 2015. I am very pleased with his care, especially since the new manager took over. We have had a few issues but when I approached her she responded immediately. He loves all the staff who work there. The carers are great. The handyman is great too! I would
hesitate to recommend to anyone, believe me we looked at some really bad ones.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Westroyd House Care Home is calculated as follows: ( (289 Excellents x 5) + (60 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 362 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager

Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.


Rebecca

Rebecca Ward

Job Title: Deputy Manager

Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.


Debbie

Debbie Kent

Job Title: Unit Manager

Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.


Sharon

Sharon Chapman

Job Title: Administrator

Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.


Alison

Alison Stock

Job Title: House Keeper

Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.


Florina

Florina Dinut

Job Title: Care Assitant

Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.