Abbeyfield Loughborough

42-44 Westfield Drive, Loughborough LE11 3QL
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9.3 24 Reviews
  • Abbeyfield Loughborough, Loughborough
The Abbeyfield Loughborough Society has been providing care and support to the elderly of Charnwood since 1963.

It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.

They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House and 33 in Ingleside House.

At Westfield House and Ingleside House their aim is to provide a safe, dignified and homely environment which promotes well-being in residents. They follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences and needs rather than simply focusing on their illness or abilities that they may have lost.

Westfield House's dementia-friendly facilities include:
Themed areas throughout the building that have been developed to prompt memories, trigger conversations, and assist navigation/orientation around the home.
Large, bright, and dementia-friendly signage.
Lighting designed to reduce shadowing.
Uniform flooring throughout the building.
Memory boxes at each bedroom door that can be filled with photos or personal items that are familiar to the resident.
Open plan lounge/dining area/garden room allowing residents to interact and wander at will.
Quiet lounge and cosy seated areas.
Sensory garden, raised flower beds and greenhouse.

They also provide:
Home cooked, nutritionally balanced meals.
Weekly in-house GP surgery.
Visiting hairdresser.
Visiting Chiropodist.
Communion visits from all denominations.
Dedicated Activities staff offering a stimulating range of dementia-friendly activities and events 7 days a week.

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Care Provided by Abbeyfield Loughborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Abbeyfield Loughborough Society Ltd
  • Person in charge
  • Tracy Taylor (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Abbeyfield Loughborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,423
    • Self-Funded Residential Dementia Care from £1,423
    • RESPITE Self-Funded Residential Care £1,485 – £1,485
    • RESPITE Self-Funded Residential Dementia Care £1,485 – £1,485

  • We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focussing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident.


    Please keep in mind that we are a Residential Care Home rather than a Nursing Home.
  • (these prices are only a guideline, please contact Abbeyfield Loughborough to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.


  • Parking

  • On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.


Abbeyfield Loughborough Reviews (24)

Total of 24, showing 1-20
9.3

Abbeyfield Loughborough has a Review Score of 9.3 (9.306) out of 10, based on 10 reviews in the last 2 years. Over all time Abbeyfield Loughborough has 24 reviews.

Overall Experience

  • 18
  • 6
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Date Published

24
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14

Review from Heather C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time that my dad has had respite care and I am more impressed than last time. The staff made a fantastic effort to make Christmas extra special for all. The manager has time for everyone and knows all the residents. I can't recommend it highly enough.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review our care home. It is lovely to read that you have had such positive experiences at Abbeyfield Loughborough. We really appreciate your kind words.


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Review from Gwen Y (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a bit wary about going into a home but she soon settled in and made friends and enjoyed the singing and the animal visitors plus the nursery children. She loved to have a bit of a chat with the staff who looked after her very well.
Mum sadly passed away and family members were allowed to stay
overnight with her to the end. It was lovely to be able to personalise her room and know she was safe. Thanks for caring for our mum.
However, it's good to read you are not using many agency staff now.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review our care home. We are pleased to hear that your mum and the family had such a positive experience with us. End of life care can be so distressing for all, and we try to make the experience as comfortable as possible for all concerned. Your mum was very much loved by the staff.


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Review from Y L (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular care staff made an effort to treat Mum as an individual and ensured she was dressed appropriately and had her crosswords and colouring books to hand when she transferred to the lounge from her room. Unfortunately, the agency staff did not take the same care and during Mum's time in the home,
there was a lot of agency staff being used.
We were allowed to personalise Mum's room and the handyman was helpful in putting up Mum's pictures in her room.
Mum loved the activities, however, despite a timetable being put up weekly I often went in and found the activity wasn't happening. Why? again since Mum passed away I know they have employed a new activities lead.
The regular hairdresser and chiropodist were a bonus as Mum liked to look after her appearance.
When Mum became ill the staff were very good at looking after her and us as a family in her last few days of life and there was no question about her being able to stay there.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review our home. We are pleased to hear that you and your mum had a good experience while at the home. Thankfully we have now fully recruited into our care hours and so agency use is very minimal and our new activities lead has taken the team from strength to strength, delivering person-centred activities for all our residents.


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Review from Michelle H (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield cared for our mum with dementia for a year. Sadly our beloved mum has died now, but she had a lot of empathy, care and support from all the staff, especially in her last days. Mum loved the activities at the home and a couple of residents became her friends and gave her quality of life to
the end. The kindness and support the manager and all the carers gave to us as a family in Mum's last days went above and beyond and enabled us to sleep next to Mum and be with her till the last. All carers came to say goodbye to Mum and showed her love and respect to the end. Mum moving there was the best decision for her for her care needs and social stimulation and peace of mind for her family that she was safe and was 'living again' rather than just existing.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review our home. We are so pleased to hear that you and your mum had such a positive experience. We will pass on your kind words to the caring staff that we are very fortunate to have here at Abbeyfield Loughborough.


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Review from R B (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ingleside House, Loughborough.
Ingleside House appears to be the 'poor relation' compared with Westfield at Abbeyfield, Loughborough.
The regular staff were excellent in all aspects and worked so hard, but some bank staff were below par. Too much reliance on bank staff at Ingleside, which impaired
efficiency due to constant changes in personnel and can confuse residents. Less bank staff would have meant a higher star rating being given.
The rooms are spacious and fitted out well especially the wet rooms.
Residents were left in chairs watching often inappropriate programmes on TV for too long. Little attempt at conversation with residents by most bank staff. Residents able to converse should be encouraged to do so rather than just retreat into themselves. Not enough help with mobility eg. chair exercises, yoga, active games or basic physiotherapy.
Whilst improvements were undoubtedly made during my mother's residency there is still some way to go.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review your experience at Ingleside House. We are sorry and surprised to hear of the issues you have raised here as no concerns were raised during your mother's stay with us and you reported that you were very happy with her stay. We are continually making improvements to the environment, with work starting this month on a new sensory room and cafe room. We have had a recruitment drive and now have our own permanent staff covering the vast majority of our shifts. We are pleased to see that your overall experience was 4/5. If you would like to discuss the issues you have raised, please get in touch with our management team who will be very happy to meet with you. We want all residents and families, past and present, to have the best experience in our care home.


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Review from C C (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield Westfield Drive has overcome adversity by the recruitment of a dedicated hard-working manager and the retention of a team of loyal staff. The seniors and care staff are kind and compassionate even under the most difficult of circumstances. The catering staff offer an excellent variety of
nutritional meals for residents and alternatives where possible. Residents rooms are kept clean and tidy and the laundry is done with great dedication. My mum has been a resident for 2 1/2 years and Abbeyfield was the best decision I made on her behalf. Abbeyfield has a warm and home-from-home feeling. The gardens are tranquil with sensory plants, architectural ornaments and seating areas which is beneficial to the residents and visitors. Activities are organised on a monthly basis for residents and family/friends are welcome to join in, so it's like one big family. In summary, I am more than pleased with the care my mum receives from a lovely dedicated team of staff that really do care about the residents.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you so much for your kind words and for taking the time to review us here at Abbeyfield Loughborough.


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Review from P G (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Abbeyfield for just over a year. I have always found the home very caring, helpful and very supportive to both me and my mum.

Reply from Kerry Cattell, General Manager at Abbeyfield Loughborough

Thank you for taking the time to review the care of your mum here at Abbeyfield Loughborough. It is great to hear that your experience is of caring, helpful and supportive staff.


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Review from Terry S (Husband of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife with Vascular Dementia entered Abbeyfield Loughborough new Ingleside House In February 2023. She has a spacious room and ensuite wet room. She is receiving careful and warm care from very kind teams. The large ground floor lounge and dining area is a welcoming and friendly place, with pleasant
views out into the sensory garden. The food is well prepared. Residents are not expected to choose their cooked lunch from a written menu, but are offered the choices on two served-up plates. Beneath it all, Abbeyfield is constituted as a Charity, not as a business owned by financial interests with eyes on dividend payments. This charitable status shows itself in the ethos that oozes out of its work,

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Review from Georgina P (Wife of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased that we chose Abbeyfield Loughborough for my husband’s care. I am very happy with his care. All the staff are all very cheerful, friendly, and look after all their clients. They know and are interested in each individual residence.
Always happy to help.
The rooms are always clean and
fresh.
It is also nice that there is a garden that the residents are free to use when the sun is out. There are chairs tables and sun shades and a big shady tree for them all. A happy place to sit.
Residents enjoy the food and there are snacks and drinks available all day at all times.
I always feel very welcome every time I visit. Always offered a coffee or tea.

Reply from Thomas Potter, Marketing Assistant at Abbeyfield Loughborough

Thank you for the kind words, your comments are much appreciated!


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Review from Michael E (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went through a very bad few months around a year ago (August 2022) after entering the world of care homes in the summer of 2021. Our mother came to be in Abbeyfield after this bad experience and she was very upset and unsettled. Since being in Abbeyfield she has had excellent care and is extremely
settled and well looked after and we can't thank the staff enough for putting our minds at rest and taking away any worries we had of our mum's care with her condition and deteriorating capacity due to her Alzheimers.
Nowhere is ever perfect and you can always find fault and want for more, but with our experience of two other care homes, Abbeyfield has been extremely good for our mum, hence the scores and review. We would not hesitate to recommend Abbeyfield.

Reply from Thomas Potter, Marketing Assistant at Abbeyfield Loughborough

Thank you very much for your kind words, we're very happy that your mum is now settled and happy at Abbeyfield.


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Review from David H (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Abbeyfield In Loughborough for a short period of respite care and I was very pleased with the whole experience. The care staff were excellent and her room in the new Ingleside House was ideal for her.

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Review from C B (Wife of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband has been professionally and caringly looked after by the Abbeyfield Loughborough community for over four years. He is in the best situation possible, and I am confident that he is looked after in the best possible way. My own health issues restrict visiting, but I am reassured by regular
reports of his health and welfare. My sincere thanks to all the staff involved.

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Review from Tracy S (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm welcoming team at Westfield House have ensured Dad has had a wholly positive experience of moving to residential care. The support offered to both him and us, his family, is greatly appreciated. We feel close to Dad and visits both in person and, when necessary because of COVID restrictions,
in other ways have been very enjoyable. Dad has been able to enjoy activities that are obviously matched to his interests and his smile is joyful. The team certainly go above and beyond to ensure Dad is not only cared for but that he is happy and valued.

Reply from Becky Hearn, Marketing Co-ordinator at Abbeyfield Loughborough

Thank you for taking the time to leave our home a review Tracy, we really appreciate such positive comments.


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Review from Tina H (Daughter of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been a resident for nearly four years. It’s lovely to of found a care home for her which looks after her so well. She feels at home there and her needs are always catered for. For the family that’s all, you could wish for. I would always be pleased to recommend this home.

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Review from J S (Daughter-in-law of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and kind. They are jolly with my mother-in-law and keen to encourage her to join in.

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Review from Jane H (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself extremely lucky to have placed my father in the care of Abbeyfield. Actually, it is not Abbeyfield that cares, but the amazing staff that treat him as if he was their own elderly relative, always with dignity, love and respect. They made his transition into full-time care, easy and positive,
always encouraging and stimulating, with daily activities and outside visitors. I would highly recommend to everyone.

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Review from Dave F (Son of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was highly delighted when my Mum was accepted into care at Abbeyfield, because it has an excellent reputation. When she came with us to the home, she was given a lovely welcome.
There is a cheerful look and feel to the place, and the staff are friendly, caring and constantly attentive to the needs
of the residents.
The room my Mum is staying in is bright and cheerful, with a lovely view of the courtyard and its flower beds and trees.
There is a lovely atmosphere pervading the place, and a lot of activities in the week to keep the residents engaged. The spiritual needs of residents are also catered for by visiting churches who visit to take services.
Mum is very happy and settled, which means the world to us as a family.
I would not hesitate to recommend Abbeyfield to anyone enquiring.

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Review from Sara H (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Abbeyfields for eight months and we have been extremely happy with her care and the facilities at Abbeyfields - Loughborough. There are activities and events on a daily basis to stimulate and entertain the residents. All areas have a high standard of decoration and the outside
areas are well laid out and inviting, particularly the sensory garden.

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Review from Sandra M (Daughter of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Abbeyfield Loughborough for over 3 years. The staff are very caring and considerate and her feelings and point of view are always respected. She has been made to feel part of the Abbeyfield family and looks upon Westfield House as her home. I would have no hesitation
in recommending Abbeyfield Loughborough to anyone who is need of a dementia care home for a family member.

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Review from M F (Daughter of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield has a lovely homely atmosphere. There is always something going on, so the residents are stimulated and are encouraged to participate with games, music and crafts. Having mum at Abbeyfield gives me peace of mind, as I know she is well cared for. I am always kept up to date, by the seniors,
with any concerns or health issues. The staff are more like friends and are very approachable and helpful.
I would not want my mum to be cared for anywhere else and would highly recommend Abbeyfield.

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Current Review Score: 9.3 (9.306)

Overview of Review Score

The Review Score of 9.3 (9.306) out of 10 for Abbeyfield Loughborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Abbeyfield Loughborough is calculated as follows: ( (76 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.781 Points relating to the number of positive Reviews for Abbeyfield Loughborough is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Kerry

Kerry Cattell

Job Title: General Manager and Nominated Individual

Joined: 2023

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.


Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,


Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.


As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.


Tracy

Tracy Taylor

Job Title: Home Manager

Joined: 2023

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.


Janet

Janet Cross

Job Title: Accounts Administrator Officer

Joined: 2003

Hello, my name is Janet Cross. I'm the Accounts Administration Officer here at Abbeyfield Loughborough Society. I'm married to Steve, we celebrated our golden wedding anniversary in 2018. I am really blessed as I have two lovely daughters, two wonderful sons-in-law, three lovely granddaughters and one adorable great-granddaughter. I love going shopping with them as advise me on what suits me, they also show me how to apply the latest makeup.


I started working here in 2003, and really enjoy my job as it’s quite varied and I love working with such wonderful caring colleagues.


Sharon

Sharon Thomas

Job Title: Head Housekeeper

Joined: 2011

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!


Frequently Asked Questions about Abbeyfield Loughborough

What types of Care is Abbeyfield Loughborough registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeyfield Loughborough provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Abbeyfield Loughborough have?

There are 64 Single Rooms.

What are the Facilities & Services at Abbeyfield Loughborough?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeyfield Loughborough to the centre of Loughborough?

0.6 mile(s) as the crow flies, distance by road may be significantly further.