West View Residential Care Home

136 Leicester Road, Glen Parva, Leicester LE2 9HG
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9.4 30 Reviews
  • West View Residential Care Home, Leicester
West View has been a cornerstone of the community since 1977, offering exceptional care in a boutique-style building known for its stunning interiors and welcoming atmosphere to over a 1,000 residents in its lifetime. The home features a beautiful garden, inviting residents to enjoy the outdoors in a secure and tranquil setting.

The dedicated team at West View provides compassionate, round-the-clock care tailored to each resident’s unique needs. With an emphasis on fresh, home-cooked meals and a vibrant activities programme, residents can enjoy a fulfilling and engaging daily life.

Families are reassured by West View’s transparent, all-inclusive fee structure and the team’s unwavering commitment to creating a nurturing and supportive environment. The home’s ‘Good’ CQC rating (February 2020) highlights its excellence in care, making it a trusted and valued part of the community.

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Care Provided by West View Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abbe Wilson (Home Manager)
  • Admission Criteria
    • Referral and Funded
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for West View Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact West View Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At West View, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


West View Residential Care Home Reviews (30)

Total of 30, showing 1-20
9.4

West View Residential Care Home has a Review Score of 9.4 (9.354) out of 10, based on 4 reviews in the last 2 years. Over all time West View Residential Care Home has 30 reviews.

Overall Experience

  • 21
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Date Published

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Review from Sarah H (Granddaughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and tidy and improvements are always being made. The staff are so lovely and kind and genuinely care. I love visiting and am always made to feel very welcome. The staff always offer me a drink.

Reply from Alexandra Cooke, Customer Engagement at West View Residential Care Home

Thank you for your lovely review! We're so pleased to hear that you feel welcomed at West View and that our team's kindness and dedication shine through. Creating a warm and inviting environment for residents and visitors alike is incredibly important to us. We truly appreciate your kind words and your support!


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Review from Hannah M (Friend of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my neighbour has been at West View she has thrived. I am so thankful to the wonderful staff there they really are incredible. The home is warm and inviting and everyone is kind and helpful. I have nothing but praise for this home.

Reply from Alexandra Cooke, Customer Engagement at West View Residential Care Home

Thank you for your lovely review. We're so glad to hear that your neighbour has thrived since moving to West View and that you've had such a positive experience with our team. It's heartwarming to know that the home's warm, inviting atmosphere and the kindness of our staff have made a difference. Your praise means a lot to us, and we truly appreciate your kind words!


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Review from Janice A (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at West View since August and has settled in really well. The home manager and the whole team are warm, friendly and compassionate. They treat the residents like members of the family and provide a safe and comfortable environment. The friendly welcome is also extended to the resident's
family which makes visiting a pleasure.

Reply from Alexandra Cooke, Customer Engagement at West View Residential Care Home

Thank you for your lovely review. We're so glad to hear your mum has settled in well and that you feel welcomed when visiting. Our team works hard to create a safe, homely environment and we're thrilled that it's been a positive experience for both of you!


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Review from John B (Nephew of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Home from home. Thank you for making my uncle's last few months comfortable. I always felt confident that the staff gave him the respect and dignity he deserved. I would recommend you without a doubt.

Reply from Alexandra Cooke, Customer Engagement at West View Residential Care Home

Thank you for your kind words. We're grateful that we could make your uncle's last few months comfortable and provide the care and respect he deserved. Your confidence in our team means a lot and we will certainly pass your kind words onto them.


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Review from Carolyn M (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so caring and professional. There are lots of activities for the residents to do. There is always plenty of food and drink for the residents and the home is clean.

Reply from Lara Howitt, Office Associate at West View Residential Care Home

Dear Carolyn,
Thank you so much for such lovely feedback in regards to our home and the caring staff we have! We really appreciate your kind words!


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Review from Patrick M (Son-in-law of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and the building is well-maintained. The home has been redecorated and they provide a good service, the staff are very friendly and helpful and they treat the residents in a dignified way. Although the building is well-maintained. Unfortunately, it was not purpose-built for a
care home.

Reply from Lara Howitt, Office Associate at West View Residential Care Home

Dear Patrick, Thank you so much for such kind words, we are always appreciative of good feedback in regard to our staff and the care they provide. We also appreciate the lovely comments in regard to our maintenance team and will be sure to pass this along to them!


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Review from Thomas B (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into West View Residential Care Home very unsure what was happening. The management and all the staff are fantastic, they are all loving and caring. Personally I could not have got her anywhere better. A really big thank you to you all and thanks for all your help five stars, you wouldn't
get a better care home than West View.

Reply from Lara Howitt, Office Associate at West View Residential Care Home

Dear Thomas, thank you so much for such a positive 5-star review across the board! We are so glad you feel this way about our management and staff and we are very proud! We are so grateful for the lovely words you have for the home and will be sure to make them aware of this!


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Review from Roxzanne H (Next of Kin) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend has been a resident of West View Care Home for many years now. We are very happy with the care that she receives and has always met all of her health care needs, be it holistically, physically or mentally. The home has faced many hurdles over recent years with challenging times but always
kept the residents well being at the forefront of all care provided. Our friend's care needs are regularly assessed and needs are always met on an individual basis. Her room is always clean and clutter-free with regular updates and modernisation. I can not thank the team enough for all the hard work, love care and dedication they provide to my friend and all of the other residents.

Reply from Jordan Simpson, Office Associate at West View Residential Care Home

Dear Roxzanne,
Thank you so much for your kind words and your 5-star reviews we have received! This means the world to us and is greatly appreciated by all. We are so glad you are so happy with the care your friend has received, we are honoured to be the ones able to care for her. We are so thankful for all your support and will be sure to pass your lovely words to the home and the staff there.


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Review from Steve A (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time meeting the management and staff, I knew Mum was in the best place. My mum beams when the staff interact with her; they treat her with love and respect. They communicate well with me by phone and in person. Even when Mum was near the end of life, she was so well looked after; it
was like we were with her all the time. Lovely staff and excellent management. We are so glad Mum was able to stay here!

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Review from Jane A (Daughter-in-law of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing experience at this difficult time when you have to decide what is best for your loved one. Although surroundings are the first impressions, meeting the team and the love and care that oozes from them outshines anything. We had peace of mind after visiting Mum when we left here at West
View Residential Care Home. We would certainly recommend, and we are sure Mum would of if capable.

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Review from A G (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum has been in West View Residential since 5th August 2021. She suffers from dementia. When she first arrived after being in hospital and then being discharged to a not-so-nice home that after a month I soon whisked her away from, as you can imagine she was quite confused, scared and
very out of sorts. With the love and devoted care of all the staff at West View, she has come on leaps and bounds. The staff are truly amazing. They give their residents so much love, it makes them feel safe and cared about. I visit 2-3 times a week. Each time I arrive she still knows it’s me and every time I leave I go without worrying about leaving her in such good care. I would highly recommend West View to anyone thinking of placing a loved one into residential care.

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Review from L M (Granddaughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana went to West View in an emergency and West View was very helpful with the process ensuring this was a smooth move and ensuring Nana was as comfortable as possible. Nana has done nothing but praise everyone at West View and express how happy she is there. Everyone is very caring and attentive
to my nana's needs, I would not want her anywhere else.

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Review from Christine M (Daughter-in-law of Resident) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found everyone here very attentive, friendly and caring. They were extremely nice to him throughout our visits, and they have gone out of their way to assist him and facilitate his intake of food by offering a variety of food choice - often going out of their way to get anything he wants! Fabulous.
They all go the extra mile.

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Review from H B (Granddaughter of Resident) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I absolutely love how homely this care home is. The love they have for the residents is second to none. I am very confident that the emotional needs of my grandparents are considered and catered for. I think this home is a fantastic example of a great recruitment process of really caring people.

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Review from Carol B (Friend of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has vascular dementia and needs protecting as she is very frail and vulnerable. I feel the home provides a place of safety. She is warm and well kept. She can be demanding but the carers are very kind and understanding.
I have peace of mind that she is in a good home with plenty going on
around her.

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Review from Hannah C (Granddaughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I extremely enjoyed visiting my grandma at West View, all at West View were so welcoming and I couldn't have asked for a more homely atmosphere. My grandma was telling me all about the fun activities she had been involved with over the weekend. The carers are so caring and they really do show it. I
know my grandma is well looked after and I always look forward to travelling and seeing everyone at West View.

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Review from Pauline R (Sister of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care that our sister receives, the quality of care and kindness of the staff really shows and gives us a great deal of reassurance that we do not have to worry as much as we did prior to West View.

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Review from Richard H (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at West View. At home, she was often tearful and complained of loneliness and boredom, which put pressure on the family. Life is far less stressed now for all concerned.

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Review from Paul G (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy indeed that my Mum is at West View. The manager and the staff are very friendly, helpful and very approachable. They always let us know about Mum and are very attentive to her care and needs. Would highly recommend the home to anyone.

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Review from Deborah C (Friend of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my long and close friend every week. She seems very happy and contented and has found a love for artwork.

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Current Review Score: 9.4 (9.354)

Overview of Review Score

The Review Score of 9.4 (9.354) out of 10 for West View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for West View Residential Care Home is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for West View Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Abigail

Abigail Wilson

Job Title: Registered Manager

Joined: 2005

Abbe is the longest-reigning manager for Midlands Care and has worked at her home for many years. She is a shining example of dedication and has provided a fabulous family environment for everyone at West View. You will struggle to find a home with a more supportive and tighter-knit team than West View, and this can be seen in the way that they care diligently for their residents. Abbe won the prestigious Manager of the Year award for her exceptional leadership and passion. When not at work, Abbe is a devoted family woman who enjoys spending quality time with her husband, four children, and grandchildren. Interestingly, all her grown-up children are also part of the Midlands Care family! Abbe's advice to others is to always give your best because "what you plant now, you will harvest later."


Emily

Emily Baker

Job Title: Deputy Manager

Joined: 2024

Emily is the vibrant and caring Deputy Manager at West View, known for her infectious positivity and genuine love for the residents. Her bubbly personality lights up every room, and she goes above and beyond to ensure that each resident feels valued, respected, and happy. Whether it's organizing fun activities, sharing a laugh, or offering a comforting word, Emily’s goal is always to bring smiles to the faces of those in her care.


Frequently Asked Questions about West View Residential Care Home

What types of Care is West View Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West View Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does West View Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at West View Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West View Residential Care Home to the centre of Leicester?

3.4 mile(s) as the crow flies, distance by road may be significantly further.