At West View, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site car parking space is available for residents and their loved ones when visiting.
West View Residential Care Home has a Review Score of 9.4 (9.354) out of 10, based on 4 reviews in the last 2 years. Over all time West View Residential Care Home has 30 reviews.
Review from Nigel P (Son of Resident) published on 8 April 2019
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from P R (Sister of Resident) published on 26 September 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from Paul B (Son of Resident) published on 17 March 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Teresa J (Wife of Resident) published on 15 March 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from S B (Daughter of Resident) published on 13 March 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from D B (Son-in-law of Resident) published on 8 March 2017
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Chris V (Son-in-law of Resident) published on 1 March 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Catherine M (Daughter of Resident) published on 9 February 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
Review from Sarah B (Daughter of Resident) published on 7 February 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Niece of Resident) published on 29 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.354) out of 10 for West View Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.979 for West View Residential Care Home is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for West View Residential Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2020
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Job Title: Registered Manager
Joined: 2005
Abbe is the longest-reigning manager for Midlands Care and has worked at her home for many years. She is a shining example of dedication and has provided a fabulous family environment for everyone at West View. You will struggle to find a home with a more supportive and tighter-knit team than West View, and this can be seen in the way that they care diligently for their residents. Abbe won the prestigious Manager of the Year award for her exceptional leadership and passion. When not at work, Abbe is a devoted family woman who enjoys spending quality time with her husband, four children, and grandchildren. Interestingly, all her grown-up children are also part of the Midlands Care family! Abbe's advice to others is to always give your best because "what you plant now, you will harvest later."
Job Title: Deputy Manager
Joined: 2024
Emily is the vibrant and caring Deputy Manager at West View, known for her infectious positivity and genuine love for the residents. Her bubbly personality lights up every room, and she goes above and beyond to ensure that each resident feels valued, respected, and happy. Whether it's organizing fun activities, sharing a laugh, or offering a comforting word, Emily’s goal is always to bring smiles to the faces of those in her care.
