At Whetstone Grange, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site car parking space is available for residents and their loved ones when visiting.
Whetstone Grange has a Review Score of 8.3 (8.258) out of 10, based on 2 reviews in the last 2 years. Over all time Whetstone Grange has 21 reviews.
Review from Jim L (Resident) assisted by family/friend published on 29 January 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.3 (8.258) out of 10 for Whetstone Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.870 for Whetstone Grange is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.388 Points relating to the number of positive Reviews for Whetstone Grange is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2018
Maria is a dynamic care manager whose energy and vision elevate every aspect of her work. She has a genuine love for her staff, fostering a supportive and collaborative environment where everyone feels valued.
Maria’s meticulous attention to detail ensures that every care plan is executed with precision and compassion, always putting the well-being of residents first.
Job Title: Administrator
Joined: 1997
Natasha Smith has been a valued member of Whetstone Grange for many years, starting as a care assistant and working her way up to head senior while earning her NVQ Level 3. Now an administrator, she remains the heart of the home, ensuring smooth operations and a warm environment for residents. Her dedication and hard work recently earned her the Employee of the Year award, reflecting the deep respect she has from colleagues and residents alike.
Job Title: Deputy Manager
Joined: 2019
Mia is a dedicated and energetic deputy who brings enthusiasm and focus to every task. She has a genuine care for her team, always fostering a supportive and collaborative environment. Her meticulous attention to detail ensures that every responsibility is handled efficiently and to the highest standard. Mia’s leadership inspires trust and reliability, making her an integral part of her organization’s success.
