The Willows Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years. Over all time The Willows Care Home has 74 reviews.
Review from David A (Husband of Resident) published on 10 April 2025
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Overall Experience
5.0 out of 5
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Review from C B (Daughter-in-law of Resident) published on 19 August 2024
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5.0 out of 5
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Review from Graham M (Son of Resident) published on 7 May 2024
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5.0 out of 5
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Review from G A (Partner of Resident) published on 5 April 2024
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Willows Care Home
Thank you for your review, we value all feedback as it helps us to make improvements where required and for your positive comments on the excellent care provided at The Willows. All residents are assessed before entering the Home, and preventative equipment is placed, the use of bedrails is individual risk assessed and used only as a last resort, for our residents. Our aim is to provide the best possible care for residents. If you should wish to discuss this further, please contact The Willows Home Manager.
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Review from K S (Daughter of Resident) published on 20 February 2024
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4.0 out of 5
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Review from Scott F (Grandson of Resident) published on 1 February 2024
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5.0 out of 5
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Review from C B (Son of Resident) published on 11 January 2024
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5.0 out of 5
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Review from J F (Daughter of Resident) published on 6 December 2023
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4.0 out of 5
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Review from Tracy B (Daughter of Resident) published on 5 September 2023
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5.0 out of 5
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Review from R A (Daughter of Resident) published on 4 September 2023
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5.0 out of 5
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Review from Carolyn C (Daughter of Resident) published on 22 August 2023
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4.0 out of 5
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Review from Norman M (Son of Resident) published on 7 August 2023
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5.0 out of 5
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Review from G W (Son-in-law of Resident) published on 4 August 2023
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5.0 out of 5
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Review from N C (Son of Resident) published on 27 July 2023
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5.0 out of 5
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Review from Christopher T (Son of Resident) published on 22 June 2023
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4.0 out of 5
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Review from Angela B (Daughter of Resident) published on 19 June 2023
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5.0 out of 5
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Review from Paula R (Daughter of Resident) published on 1 June 2023
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5.0 out of 5
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Review from B W (Grandson of Resident) published on 19 April 2023
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4.0 out of 5
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Review from Laura N (Granddaughter of Resident) published on 19 April 2023
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5.0 out of 5
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Review from Karen N (Daughter of Resident) published on 19 April 2023
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5.0 out of 5
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The Review Score of 9.7 (9.650) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for The Willows Care Home is calculated as follows: ( (163 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 234 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Feb 2020
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Kindness for me means putting our residents at the centre of everything we do and providing care and support at all times.”
As someone who has worked in the health and social care sector for over a decade, rising from carer to senior carer then deputy manager and then home manager, Olayide has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Olayide closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Olayide remarked:
“First and foremost, I enjoy meeting residents and relatives and understanding their needs and requirements. I operate an open-door policy to discuss any questions or concerns residents and their loved ones may have and encourage relatives to visit the home to develop good relationships, which further support those we care for.
From a management perspective, I am committed to creating a positive and inclusive atmosphere, where everyone works as a team. I have installed an effective quality assurance and monitoring system to supervise all staff to ensure the health, safety and wellbeing of residents and staff is promoted and protected.”
Olayide has also achieved much outside of work, with her proudest achievements being pursuing her dreams and equipping herself with knowledge and in education.
Outside of work, Olayide enjoys spending time with her sons and her husband, as well as relaxing watching movies, listening to music, and reading. She loves travelling and especially likes a day out in the countryside or at the seaside.
