The Willows Care Home

89 London Road, Hinckley LE10 1HH
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9.7 74 Reviews
  • The Willows Care Home, Hinckley
The Willows Care Home, situated in a residential area in the market town of Hinckley, in Leicestershire, provides personalised residential and residential dementia care to older people.

Designing personalised care plans, the team focus on providing bespoke care that caters for the individual needs of each resident. In addition to high quality care, the range of activities available ensure residents are living an active and engaging lifestyle, always with something new to look forward to. Strong links with the local community also provide plenty of opportunities for residents to get to know their neighbours or maintain existing connections.

And it's not only the care team who go above and beyond; each member of the team at The Willows is there to support you or your loved one from the moment you walk through the door. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at The Willows to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Olayide Siyanbola (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Care Home Reviews (74)

Total of 74, showing 21-40
9.7

The Willows Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years. Over all time The Willows Care Home has 74 reviews.

Overall Experience

  • 48
  • 23
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Date Published

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Review from Jennifer F (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly and always pop in to check on Mum when I've been to visit. She's well fed and very well looked after. She enjoys the singing and dancing.

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Review from Vera D (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Willows Care Home after I hurt my arm for three weeks. The care I have received has been second to none and I can't fault any of the staff. The food has been amazing and all fresh and home cooked. Everyone has been so warm and welcoming and I would definitely recommend.

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Review from K B (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just stayed for three weeks at The Willows Care Home and we couldn't have been happier with it. All the staff were brilliant, the food exceptional and my mother was made very welcome. I can't praise the home enough.

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Review from Rose B (Daughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at The Willows Care Home for a short time but already she feels at home. Everyone is very friendly and respectful of Mum's needs. There are a variety of activities that Mum is encouraged to join in with but doesn't feel pressured if she's not in the mood. My family have felt welcomed
by all the staff.

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Review from Sonya J (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care Mum is getting, nothing is too much trouble. The staff are brilliant and very attentive. The Willows Care Home is kept warm and the food is excellent. Every member of our family is pleased, the staff look after us too!

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Review from Louise R (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit an elderly friend and am always impressed with the friendliness of the staff and how they interact with him. Of all the care homes I have visited, this is the only one I would consider living in.

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Review from Liz M (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and understanding of the needs of both my husband and my welfare too.

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Review from F T (Niece of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, happy to leave my aunty here at The Willows after worrying about her going into care. All the staff are extremely caring and friendly. MY sister and I checked out several homes in preparation for her reaching this stage of her life and can honestly say it's the only one where residents
seemed relaxed, happy and content. My aunt has been here for 2 weeks now and really seems to have settled in very quickly and is happy.

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Review from Carole W (Daughter of Resident) assisted by family/friend published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really very happy and very pleased with the way my parents are treated at The Willows and the way they have been accepted and looked after. All the staff seem 100% dedicated to their residents. Communications between the Willows and myself cannot be faulted. Marvellous organisation.

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Review from Gary W (Son-in-law of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short period that my parents-in-law have been at The Willows, the care they have received is absolutely second to none. All the staff, whatever their position, cannot do enough. Their approach to understanding our families needs are always paramount. I would totally recommend the Willows to any
family looking for the best care for a family member.

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Review from C B (Sister of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the home is not the most modern or built to cater for those in wheelchairs, the staff are friendly and help everyone to make the most of themselves. There is a nice atmosphere around the home, could do with sprucing up a bit.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Willows Care Home

We would like to thank you for your kind comments regarding our staff and the atmosphere within our home. It means a lot to us to know our residents are enjoying their stay with us, and that their families are happy with the person centered care we strive to provide. We acknowledge that our home environment is appearing a bit tired in places, but we are excited to say that there are plans in place for a refurbishment of our home in 2022 as part of our ongoing commitment to our home.


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Review from K S (Wife of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has only been here one week he has really settled well. He enjoys the food and is happy with the staff which is all good for me abling me to relax a bit.
I have found the manager and staff extremely helpful any time I ask questions and have always got time to speak.

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Review from Lorraine W (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home, caring and friendly approach plainly seen to residents and their families. Staff very helpful, show great interest in getting to know individual residents in caring for them. Good sized, comfortable rooms and my father reports "very good food". The peace of mind for our family
in knowing that our dad/grandad is being looked after is priceless.

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Review from David A (Nephew of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt felt at home; that's the important part of living in a care home.

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Review from Andrea M (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home, and I am very happy with how my mum has settled. The staff have been kind and helpful to all of us, and my mum seems very happy.

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Review from J H (Wife of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time, my relative was a resident, I was very happy with his care. Due to Covid, his illness and disabilities, unfortunately, he did not have the experience of all the facilities available. The staff were all very kind and caring to both of us, and the home is beautiful.

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Review from Jean G (Wife of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, warm and friendly. I am very pleased how he has settled down through the love he has been shown from the staff.

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Review from Linda S (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with everything; you are all great. Thank you so much.

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Review from Clare K (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been extremely helpful, kind and friendly.
Nothing is too much trouble.

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Review from J T (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very welcoming and make every effort to make my mum as welcome as possible under the circumstances. They were always polite and helpful on the phone, and such a shame that her stay was not as long as intended.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for The Willows Care Home is calculated as follows: ( (163 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 234 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Olayide

Olayide Siyanbola

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kindness for me means putting our residents at the centre of everything we do and providing care and support at all times.”


As someone who has worked in the health and social care sector for over a decade, rising from carer to senior carer then deputy manager and then home manager, Olayide has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Olayide closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Olayide remarked:


“First and foremost, I enjoy meeting residents and relatives and understanding their needs and requirements. I operate an open-door policy to discuss any questions or concerns residents and their loved ones may have and encourage relatives to visit the home to develop good relationships, which further support those we care for.


From a management perspective, I am committed to creating a positive and inclusive atmosphere, where everyone works as a team. I have installed an effective quality assurance and monitoring system to supervise all staff to ensure the health, safety and wellbeing of residents and staff is promoted and protected.”


Olayide has also achieved much outside of work, with her proudest achievements being pursuing her dreams and equipping herself with knowledge and in education.


Outside of work, Olayide enjoys spending time with her sons and her husband, as well as relaxing watching movies, listening to music, and reading. She loves travelling and especially likes a day out in the countryside or at the seaside.