The Willows Care Home

89 London Road, Hinckley LE10 1HH
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9.7 74 Reviews
  • The Willows Care Home, Hinckley
The Willows Care Home, situated in a residential area in the market town of Hinckley, in Leicestershire, provides personalised residential and residential dementia care to older people.

Designing personalised care plans, the team focus on providing bespoke care that caters for the individual needs of each resident. In addition to high quality care, the range of activities available ensure residents are living an active and engaging lifestyle, always with something new to look forward to. Strong links with the local community also provide plenty of opportunities for residents to get to know their neighbours or maintain existing connections.

And it's not only the care team who go above and beyond; each member of the team at The Willows is there to support you or your loved one from the moment you walk through the door. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at The Willows to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Olayide Siyanbola (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Care Home Reviews (74)

Total of 74, showing 41-60
9.7

The Willows Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years. Over all time The Willows Care Home has 74 reviews.

Overall Experience

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Date Published

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Review from Jane F (Niece of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my aunts residency in The Willos one of a love experience. The staff were all very considerate pf her needs and carried out their duties with the utmost professionalism and compassion. I thank you all for everything you did, especially during this difficult time. You are all a credit to yourselves
and The Willows. Thank you so much.

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Review from J B (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Willows for three years. Her care has always been good and any concerns have always been listened to and acted upon. She has always enjoyed joining in with the activities and entertainment. The staff work hard to keep the home clean and tidy and look after the residents.
Their efforts during this year of Covid have been heroic.

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Review from P J (Wife of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well managed home with very caring and friendly staff.

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Review from Janie L (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at The Willows care Home for nearly 3 years with vascular dementia and Alzheimer's. He also has prostate cancer, heart issues and has limited mobility. He is 96 years of age. The staff have been excellent in their treatment. They respond with empathy and consideration to his demands.
The staff seem to have a great understanding of the complexities of dementia. If DAd wishes to eat in his bedroom they respond to is needs. Dad pays privately, but if he did not the treatment would still be excellent.

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Review from Hazel M (Daughter-in-law of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy at The Willows, she has had excellent support from all the staff, they are always willing to chat to the family about Mum's needs and keep in regular contact with us, her room is clean and tidy and her personal hygiene is treated respectfully, a special thanks to two members
of staff for all their hard work and special care.

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Review from A W (Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy here because all the girls are very kind. I hope I never have to move away from here. I think the cost of social care in this country is beyond belief.

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Review from S N (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after very well for over two years at The Willows. She always appeared clean and tidy and the meals are more than adequate. The staff are very caring and kind. There were a couple of issues I had to raise with senior staff, which I can honestly say was dealt with immediately.
The home has had lots of improvements to the interior and exterior which greatly improves the place.

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Review from Rachel F (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring and the home has a warm, friendly atmosphere.

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Review from Dan (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the warm welcoming and homely atmosphere. They have been very supportive. Food is excellent. Friendly staff.

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Review from Gary S (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are generally very good.

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Review from J S (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband attends the care home twice a week. I find the carers very helpful and polite. My husband is very happy to attend and enjoys the food, entertainment and the people there.
It's a very good change for him.

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Review from Ian G (Respite Resident) assisted by family/friend published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable bed, nice meals, very nice room, most staff supportive.

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Review from N G (Wife of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and kind. Clean, good food and well organised.

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Review from P J (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 2 years now and if she had not come here I'm sure she would be dead by now. The staff are amazing and really care about the residents. They always put a smile on mum's face, she can be awkward and stubborn and needs prompting to do things. But nothing is too much trouble and
everybody is treated with dignity and respect. Food is amazing. Thank you to all the staff. A++++

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Review from P R (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went for respite care for five weeks while I went to visit my family in New Zealand. During this time he had a fall and had to go to hospital. Since his return, he has been disabled with Parkinson's disease and has now become a permanent resident. I cannot praise the staff at Willows Care
Home enough for the care he has received. They are always cheerful and helpful. I am always welcomed when I go to visit. My husband is well cared for in every respect.

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Review from A T (Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly and clean.
Very good food, lots of variety.
Lots of activities to choose from.
Friendly staff.
I feel safer in here than in my own home. My daughter visits every day and my son visits every weekend.

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Review from R W (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was lucky enough to have an en-suite room. Many didn't and some of the rooms were small and cell like. The overall physical condition of the home was average. The food was very good. There was often inefficient staff with too high a turnover. The staff who stayed were excellent and made up for
short comings in number and the physical environment. They are your greatest asset and you should pay them a lot more.

Reply from HC-One, Careline Team at The Willows Care Home

Thank you for taking the time to review The Willows and your comments regarding the excellent staff and food. The home is not purpose built and we are continually striving to enhance the existing living facilities for our residents, starting with a refresh programme due to commence this November.
HC-One offers a competitive salary and an award winning training programme, which enables us to have a robust recruitment programme which ensures that kind care continues to be offered to all our residents and relatives.


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Review from Elizabeth R (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very friendly and helpful.
They treated my mum with respect and seemed to genuinely care for her.
My only wish is that I'd been called sooner and maybe I'd been able to be with my mum when she died, as it was it came as a shock to be told she'd passed away.

Reply from HC-One, Careline Team at The Willows Care Home

Thank you for taking the time to provide the home with feedback of your experiences and we also offer our condolences. We apologise if we didn’t meet your expectation with calling you sooner, however, palliative care can be unpredictable and circumstances can change very quickly. We take your feedback on board and endeavour to review our processes.
If you would like to discuss this further please don’t hesitate to contact the home.


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Review from Karen W (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had 2 weeks respite over Christmas and she thoroughly enjoyed her stay at The Willows.
I would have no hesitation in her going there again.

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Review from Carolyn C (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit at least once a month for me and same for my sister, the staff have always been fantastic, helpful, friendly and always make time to discuss mum. This is all staff from the care home, whether chef, entertainment, office, carer, cleaner and the list goes on. Thank you to all for looking
after our mum in such a good way.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for The Willows Care Home is calculated as follows: ( (163 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 234 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Olayide

Olayide Siyanbola

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kindness for me means putting our residents at the centre of everything we do and providing care and support at all times.”


As someone who has worked in the health and social care sector for over a decade, rising from carer to senior carer then deputy manager and then home manager, Olayide has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Olayide closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Olayide remarked:


“First and foremost, I enjoy meeting residents and relatives and understanding their needs and requirements. I operate an open-door policy to discuss any questions or concerns residents and their loved ones may have and encourage relatives to visit the home to develop good relationships, which further support those we care for.


From a management perspective, I am committed to creating a positive and inclusive atmosphere, where everyone works as a team. I have installed an effective quality assurance and monitoring system to supervise all staff to ensure the health, safety and wellbeing of residents and staff is promoted and protected.”


Olayide has also achieved much outside of work, with her proudest achievements being pursuing her dreams and equipping herself with knowledge and in education.


Outside of work, Olayide enjoys spending time with her sons and her husband, as well as relaxing watching movies, listening to music, and reading. She loves travelling and especially likes a day out in the countryside or at the seaside.