The Willows Care Home

89 London Road, Hinckley LE10 1HH
Submit a Review
9.7 74 Reviews
  • The Willows Care Home, Hinckley
The Willows Care Home, situated in a residential area in the market town of Hinckley, in Leicestershire, provides personalised residential and residential dementia care to older people.

Designing personalised care plans, the team focus on providing bespoke care that caters for the individual needs of each resident. In addition to high quality care, the range of activities available ensure residents are living an active and engaging lifestyle, always with something new to look forward to. Strong links with the local community also provide plenty of opportunities for residents to get to know their neighbours or maintain existing connections.

And it's not only the care team who go above and beyond; each member of the team at The Willows is there to support you or your loved one from the moment you walk through the door. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at The Willows to deliver the kindest possible care to residents, supporting them to lead their best possible life.

Show The Willows Care Home on the Map

Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Olayide Siyanbola (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Care Home Reviews (74)

Total of 74, showing 61-74
9.7

The Willows Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years. Over all time The Willows Care Home has 74 reviews.

Overall Experience

  • 48
  • 23
  • 3
  • 0
  • 0

Date Published

74
1
3
20
54

Review from G D G (Wife of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff helpful and caring looking after my husband who has been at The Willows over a year. They do everything for him as he is unable to look after himself. This care home is very homely and I, as a visitor, am always welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend this care home. My mother has been living there since June 2015. I cannot stress too strongly how well she is cared for. She has engaged in many of the activities and all of the staff are caring and considerate. It is such a relief to know that she is being so well cared for.
She is happy. I am happy and the food is good too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maisie P (Wife of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one my husband has been cared for in an excellent way. Staff have been thoughtful and considerate at all times, keeping me informed with all situations. Every visit I make is the same atmosphere with staff making sure all is well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy activities and shopping and outings

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia C (Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with everyone here I would recommend it to anyone who asks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalie B (Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Friend of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend every week in the home. She is well cared for and finds the staff friendly and caring. The staff make every effort to organise events and entertainment in the lounge although my friend prefers to keep to her room as she is quite a private person, she is aware that she can join in whenever
she wishes. She enjoys the meals provided and really appreciates being in her room when she is feeling our of sorts. She also feels safe and secure something very important to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul N (Nephew of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at The Willows for four years, during which she was for the most part very content. The staff looked after her well and were concerned for her needs, but also her wants and wishes. On my visits to my aunt, I found the staff friendly, courteous and efficient and there would generally
be someone popping in to check on my aunt and perhaps have a quick chat with her. My aunt sadly died at The Willows but I believe this was absolutely the best situation for her and I would like to thank the staff for their kindness throughout.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Sister of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother loves it at The Willows and he feels safe. He's not been so well for a long time. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive was very good. The staff go out of their way to make my stay enjoyable and we have a good laugh.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Wife of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff very friendly and caring in all ways. Nothing seems too much trouble, very willing to help if possible. I feel very comfortable when I come to visit my husband. Unable to state too much as he has only been at The Willows three weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at The Willows for almost 18 months, she is 69 and has Alzheimers. I am happy so far with her care and have always found the staff to be very pleasant and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen S (Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to The Willows at Hinckley after being in hospital for nearly a fortnight. This was to give my husband a break and to give the family time to get a bedroom set up for me downstairs near the bathroom. Some of the staff were extremely helpful and friendly this brightened my stay. The main problem
was I was not used to eating very much so could not enjoy the main meals, but, I did enjoy what I was able to eat. It was good my husband and daughter could come and join me for Sunday dinner (the Turkey was delicious) Thank you for my welcome and time I spent with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Willows for almost three years. She has received excellent care. The staff are friendly and considerate. There are a range of different activities during the afternoons and on occasions outings which mean a lot to my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for The Willows Care Home is calculated as follows: ( (163 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 234 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Olayide

Olayide Siyanbola

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kindness for me means putting our residents at the centre of everything we do and providing care and support at all times.”


As someone who has worked in the health and social care sector for over a decade, rising from carer to senior carer then deputy manager and then home manager, Olayide has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Olayide closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Olayide remarked:


“First and foremost, I enjoy meeting residents and relatives and understanding their needs and requirements. I operate an open-door policy to discuss any questions or concerns residents and their loved ones may have and encourage relatives to visit the home to develop good relationships, which further support those we care for.


From a management perspective, I am committed to creating a positive and inclusive atmosphere, where everyone works as a team. I have installed an effective quality assurance and monitoring system to supervise all staff to ensure the health, safety and wellbeing of residents and staff is promoted and protected.”


Olayide has also achieved much outside of work, with her proudest achievements being pursuing her dreams and equipping herself with knowledge and in education.


Outside of work, Olayide enjoys spending time with her sons and her husband, as well as relaxing watching movies, listening to music, and reading. She loves travelling and especially likes a day out in the countryside or at the seaside.