Woodmarket House

Woodmarket, Lutterworth LE17 4BZ
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8.5 34 Reviews
  • Woodmarket House, Lutterworth
This purpose-built care home allows maximum ease of access and comfort for all residents. Specializing in residential, dementia and respite care to name a few.

Woodmarket House is situated just off the High Street and close to the historic market town of Lutterworth. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away.

The Home has five main lounges, two dining rooms and bathrooms with toilets, all easily accessible. Car parking facilities for visiting family and friends as well as large surrounding gardens with a secure patio area for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Woodmarket is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Woodmarket House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Cross (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Woodmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,300
    • Self-Funded Residential Dementia Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,300
  • (these prices are only a guideline, please contact Woodmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking is available


Woodmarket House Reviews (34)

Total of 34, showing 1-20
8.5

Woodmarket House has a Review Score of 8.5 (8.496) out of 10, based on 3 reviews in the last 2 years. Over all time Woodmarket House has 34 reviews.

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Review from Dave B (Husband of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looked after my wife for respite care. I couldn't ask for more. The staff care and nothing is too much, they are friendly and professional and are a credit to this home. Thank you so much.

Reply from Karen Holmes, Manager at Woodmarket House

Thank you for your review, I will pass this on to the team they will really appreciate your kind words.


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Review from G G (Wife of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for their excellent care for my husband over the past few years. They worked extremely hard through Covid to provide the best care possible. Families are encouraged to get involved and maintain a relationship, which I have appreciated a lot.

Reply from Karen Holmes, Manager at Woodmarket House

Thank you for your lovely comment; which will be past over to the staff.


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Review from M J (Brother of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the staff very friendly and helpful during the time my sister has been a resident at the home. They have kept me informed in every aspect of her time here.

Reply from Stuart Vive-Kananda, Director at Woodmarket House

Thank you for your kind words regarding the team at Woodmarket and that you were updated regularly regarding your sister's care and stay at Woodmarket House. I will be sure to share this with the management and the whole team at the home.


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Review from Emma A (Daughter-in-law of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite care for my mother-in-law, and after ringing lots of care homes where none were helpful because it was the weekend, the assistant manager at Woomarket House was amazing and made it possible for us to get my mother-in-law the care she needed on the same day. All of the staff
have been very helpful and friendly and take great care of the residents. After three weeks of care, my mother-in-law got upset when she had to leave the staff to finally go home.

Reply from Cherrill Tyrer, Operations Manager at Woodmarket House

Thank you for taking the time to complete your review, I am pleased your mother-in-law enjoyed her stay at Woodmarket House. I will ensure your feedback is shared with the management in the home and the wider team. Please do not hesitate to make contact if we can be of any further assistance.


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Review from Jill F (Daughter-in-law of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodmarket House is first-class. Our mum has been here for three years. She is treated with dignity and has the very best care. The management and care staff are kind and compassionate, and Mum is happy here. We cannot thank everyone or recommend them highly enough.

Reply from Stuart Vive-Kananda, Director at Woodmarket House

Thank you for the review. I will be sure to share this with all the team at Woodmarket. I am so pleased that you are happy with the quality of care that your mother is receiving from the team.


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Review from T W (Son of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed for a week's respite and displayed some challenging behaviour. The staff worked through the awkwardness and managed to settle him. From the manager down, I was kept informed about events and the involvement of outside agencies and partners - I cannot speak highly enough of this
care home and its staff. Many thanks from our family.

Reply from Stuart Vive-Kananda, Director at Woodmarket House

Thank you so much for the positive feedback. I will be sure to relay your compliments to all the team at Woodmarket House.


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Review from Graham H (Son of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's health has improved during his time here. He does not want to be anywhere else. Staff keep me well informed, eg following doctor visits. The home is very clean. Staff are very friendly and caring, despite their busy schedules. The level of activities could be improved for the benefit of residents.
Positive to see renovation work taking place and changes introduces by the new management team.

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Review from A G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support my dad received during his stay were good and the staff got to know him well. They cared for him as an individual and nothing was too much trouble for them. The building could do with some TLC, but how the building looks didn't affect the care my dad was given.

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Review from Gwen J (Sister of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Woodmarket House from the 22nd of October 2020 until March of this year. We are pleased, as a family, to say that the overall treatment of my sister was of a very good standard and the staff could not have been more helpful to her and ourselves and kept me informed of all
eventualities. The support given the last few weeks and her last days were exceptional! I cannot thank them enough from her and myself. I would also like to praise them all for keeping her safe from Covid on both occasions it was present in the home.

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Review from C P (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Woodmarket are amazing! They made the transition for not only my dad but for the whole family a positive experience. They truly care for their residents and know them all individually, going that extra mile to ensure they are safe, secure and entertained respectively. I cannot praise them
enough. The only point I feel needs to be made is that the building, rooms and grounds are desperately needing investments and improvements made. The staff work hard and are wonderful but investing in the building and grounds would benefit all.

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Review from E J (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care from kind and compassionate staff. Owners need to invest in the grounds and rooms.

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Review from Kim O (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Covid and the extreme pressures for staff and residents, they have done so well in coping with all the challenges. My mum is very happy there and settled - they are quick to respond to any of her needs. They have been brilliant and although exhausted from the extra things they have had to do,
they still have a smile and time for not only our loved ones but for us as well. To see Mum's smiling face says it all.

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Review from R F (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so friendly and supportive to my mother. They keep me informed always of anything that may occur.

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Review from Paul C (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents came to Woodmarket originally for respite care as it was evident they could not continue living on their own, as they needed a lot of help and assistance with daily chores. The aim was to get them an assisted living place locally but unfortunately, both of their needs for help and assistance
were more than could be provided. It was a difficult decision but with their agreement, Woodmarket became their home unfortunately ongoing ill health took its toll on both of them, and unfortunately my mother passed away earlier this year. My father now needs almost one to one care and the staff are absolutely wonderful and engaging with him. There are a number of staff who have an excellent care relationship with him and remember how he was when he originally went in for respite care. The warmth of care and compassion shown to dad is reassuring for us knowing that he is in the best place for his own health and safety.

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Review from Anthony B (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, mother content, her health is better since joining the home.

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Review from David B (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is very settled here. She particularly likes the food and feels well supported by staff.
For my part, I am very happy with the help and communication that I receive.

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Review from F S (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodmarket House for just over 1 year. I have found the staff very caring and always treated her with dignity and respect.
I'm always made to feel welcome whenever I visit and am always kept informed of mum's wellbeing.

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Review from C M (Niece of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie's Alzheimer condition became extremely challenging once she had to leave her own home to be cared for 24/7. This presented challenges to all who cared for her and a massive learning curve to me on the presentation of dementia in someone you love and have cared for. I thank all the staff for
their patience and care coming through this difficult time and still keep giving to all the residents.

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Review from Christine B (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Woodmarket since November 2018.
She has settled in extremely well.
She repeatedly tells me that she likes living at Woodmarket.
She has no concerns and states that the staff are extremely friendly and if she has a problem they are always willing and happy to help her.
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to this, it is a huge relief to know that mum is happy and being cared for in a safe and friendly environment.

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Review from Josephine W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodmarket House is a very welcoming home. It always has a nice fresh smell and is extremely clean. The staff are wonderful, very caring and kind. Mum has been here for ten months and is very settled. The meals are good and staff help with residents who have difficulties.

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Current Review Score: 8.5 (8.496)

Overview of Review Score

The Review Score of 8.5 (8.496) out of 10 for Woodmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Woodmarket House is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for Woodmarket House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Sarah Cross

Job Title: Deputy Manager

Joined: 2004

Hello my name is Sarah, I am the deputy manager here at Woodmarket. I have been at Woodmarket for 20 years now. I have made a lot of memories through the years.


A lot of residents have come and gone but I can remember each and every one of them and have a story to tell about them all.


I started at Woodmarket as a care assistant then progressed to a care team leader and then deputy manager.


I have an NVQ 2 and NVQ 3 and am currently working towards an NVQ 5.


I enjoy my job and love the job satisfaction it brings me, I love to listen to their stories and get to know them.
I love to learn new things.


I have a very supportive family who have been by my side throughout.


Frequently Asked Questions about Woodmarket House

What types of Care is Woodmarket House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodmarket House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodmarket House have?

There are 42 Single Rooms.

What are the Facilities & Services at Woodmarket House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodmarket House to the centre of Lutterworth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.