Woodmarket House

Woodmarket, Lutterworth LE17 4BZ
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8.5 34 Reviews
  • Woodmarket House, Lutterworth
This purpose-built care home allows maximum ease of access and comfort for all residents. Specializing in residential, dementia and respite care to name a few.

Woodmarket House is situated just off the High Street and close to the historic market town of Lutterworth. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away.

The Home has five main lounges, two dining rooms and bathrooms with toilets, all easily accessible. Car parking facilities for visiting family and friends as well as large surrounding gardens with a secure patio area for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Woodmarket is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Woodmarket House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Cross (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Woodmarket House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,300
    • Self-Funded Residential Dementia Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,300
  • (these prices are only a guideline, please contact Woodmarket House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking is available


Woodmarket House Reviews (34)

Total of 34, showing 21-34
8.5

Woodmarket House has a Review Score of 8.5 (8.496) out of 10, based on 3 reviews in the last 2 years. Over all time Woodmarket House has 34 reviews.

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Review from A H (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very kind and sympathetic to both my mum and our family.
The home is bright and airy it is kept very clean.

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Review from Peter H (Nephew of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Woodmarket a very kind home. The staff are very helpful and look after the resident very well.

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Review from Stephen B (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well. He is very well cared for by all working here. They are very attentive, professional and enjoy the work they do. They welcome and make the residents feel at home. They do an excellent job considering the demanding nature of what they do.

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Review from Donna P (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Woodmarket House to be a very friendly and helpful place. The staff show great respect for the residents and their families. Dad has been in here for nearly two years and he is well looked after. Meals are very good and it is always clean and tidy.

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Review from John P (Son-in-law of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Recently we needed a placement for my mother-in-law. At very short notice which was facilitated. My father-in-law is already a resident. The premises are always clean and warm. The staff are very friendly we know our family members are safe and being well looked after.

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Review from Sylvia B (Wife of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that Woodmarket House is a very caring place in which my husband is well cared for all his needs. Very friendly staff. It gives peace of mind that he is being looked after. No worry.

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Review from Jacky (Friend of Resident) published on 17 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say that each time I ring Woodmarket Care Home in Lutterworth, The staff couldn't be more helpful, always polite and nothing is too much trouble. The home itself is very clean and I would thoroughly recommend it.

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Review from V H (Daughter of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum wanted to come to Woodmarket House after the excellent care given to her mother. She is very happy here and very well looked after.

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Review from Anne M (Niece of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has cared for my Nan (who recently passed away) for over 6 years and they are currently caring for my Aunty who has been in the home for 3 years. The care is second to none, the staff are amazing and credit to every single one of them that includes the cleaners, kitchen staff, laundry
staff as well. They all go above and beyond their duties to make every single residence feel very special and loved. I rate them so highly and would recommend them to anyone.

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Review from Rachel H (Daughter of Resident) published on 22 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident for six and a half years until her recent death. She had breast cancer, psychotic depression and severe dementia, which made her a challenging person to care for. We were very impressed with the quality of care she received over this long period. Her carers were extremely kind
and patient, and tried their best for her to receive optimal care. In fact, I'd say that some of them exceeded what anyone would usually expect e.g. two of them took her to my father's funeral in their own time, and the Home sent some flowers to her funeral. I also believe that the longstanding Home manager (recently promoted within the organisation) contributed by setting the tone for high quality of care. We are very grateful to the Home for the very high quality care provided over such a long period.

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Review from R L (Daughter of Resident) published on 22 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were resident here, one with physical disabilities and one with advanced dementia. Over the past six years the staff have been fantastic, always so patient, kind, helpful and supportive. My parents needed a lot of care at different levels, and the staff responded to and managed every
crisis well. They arranged equipment that was needed and liased really well with the local doctors and district nurses. I used to pop in unexpectedly at all sorts of different times, and although sometimes the staff may have been busy or stretched, day or night I never found any problems and I never found my parents lacking any care. The facilities may look pretty standard but the people working there are great.

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Review from Joyce M (Friend of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home showed a great deal of care and compassion to my friend. They always treated her very well and she was very fond of them. On her passing they made getting her husband to the funeral possible and have looked after him with equal care. I am very grateful to the staff here as
I can have confidence that the people in their care are safe and secure.

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Review from Arianne P (Granddaughter of Resident) published on 22 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is a really good care hope. the care they provide and the help is amazing. The food and drinks they provide are amazing. Its a very clean care home in my eyes. This care home is perfect for people with Alzheimer's or dementia.

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Review from Valerie S (Daughter of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in for respite care after falling down the stairs and breaking his ankle. He was to be non weight bearing. As he is an independent character the carers coped brilliantly with his "walks" when they had to chase after him with a wheelchair. He has been well cared for during his time there and
enjoyed the "banter" with some of the carers which has helped him stay alert. After a few days he seems to have settled in well.

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Current Review Score: 8.5 (8.496)

Overview of Review Score

The Review Score of 8.5 (8.496) out of 10 for Woodmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Woodmarket House is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for Woodmarket House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Sarah Cross

Job Title: Deputy Manager

Joined: 2004

Hello my name is Sarah, I am the deputy manager here at Woodmarket. I have been at Woodmarket for 20 years now. I have made a lot of memories through the years.


A lot of residents have come and gone but I can remember each and every one of them and have a story to tell about them all.


I started at Woodmarket as a care assistant then progressed to a care team leader and then deputy manager.


I have an NVQ 2 and NVQ 3 and am currently working towards an NVQ 5.


I enjoy my job and love the job satisfaction it brings me, I love to listen to their stories and get to know them.
I love to learn new things.


I have a very supportive family who have been by my side throughout.