Abbey House

Stokes Drive, Leicester LE3 9BR
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8.6 45 Reviews
  • Abbey House, Leicester
Abbey House is situated in a quiet residential area in Stokes Dr, Leicester. Abbey residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located on a bus route, enabling residents’ access to the town to maintain independence and enjoy being part of the local community, if they so wish.

This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

The Home has five lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as large surrounding gardens with a secure patio area for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Abbey is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Abbey House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jennifer Burdett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,650
    • Self-Funded Residential Dementia Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,650

  • The starting price of a room at Abbey House is 1068. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,
  • (these prices are only a guideline, please contact Abbey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey House Reviews (45)

Total of 45, showing 1-20
8.6

Abbey House has a Review Score of 8.6 (8.642) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey House has 45 reviews.

Overall Experience

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  • 12
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Date Published

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Review from S M (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Abbey House for a couple of years now the management and the staff do an amazing job looking after my dad all the other residents always go out of their way to help you, they always try to put a smile on my dads face when he having a bad day I feel so lucky my dad getting the well-deserved
care he getting being looked after 24/7 and knowing he safe my dad loves the food his room is always tidy.

Reply from Jennifer Burdett, Manager at Abbey House

Thank you for your lovely feedback, I will share this with the staff.


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Review from Karen T (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very exceptional staff, caring and kind to residents and visitors alike. Plenty of activities are planned for residents and every effort is made to help those who cannot take part without help.
The home smells wonderful, the decor is homely and the environment is clean and safe. Cannot thank the team
enough for their attentive care of my mother.

Reply from Jennifer Burdett, Manager at Abbey House

Thank you for your lovely feedback; I will share this with the team.


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Review from R H (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been well looked after, and staff have tried their hardest to make him feel included. They are very kind when dealing with him, engaging in conversations and encouraging him. He loves the food, and his appetite has come back. It is lovely to see staff smiling and happy, which passes on
to the residents. Thank you for your help in a very trying time.

Reply from Cherrill Tyrer, Operations Manager at Abbey House

Thank you, and we appreciate you taking the time to leave your review. We are pleased to hear that you and your relative are happy with the care/activities/food and drink at Abbey House. I will be sure to share this review with the team at Abbey House.


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Review from Mary R (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely friendly care home. We couldn't have wished for any better. They cared for my dad with love and support for the family. Would highly recommend this home. The meals are excellent and provided to suit every diet. The entertainment ladies work very hard. The maintenance man is very efficient.

Reply from Jennifer Burdett, Manager at Abbey House

Thank you for your lovely comments. I will share this with the team.


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Review from P H (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with lovely staff. Visited multiple times and always noticed how much attention and care is given to the residents. Nothing is too much trouble, regardless of the challenges the staff occasionally face (as to be expected in a care environment!). Kind and caring. Wouldn’t hesitate
to recommend this care home. Also located in a pleasant location with a nice aspect.

Reply from Stuart Vive-Kananda, Director at Abbey House

Thank you for your lovely compliments. I will be sure to share this will the whole team at Abbey House.


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Review from Mary A (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant home. Nice carers. Couldn't do enough for my mum.

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Review from Sue S (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum arrived at the home during the pandemic, it was a stressful time for us all - with reduced visits. I never thought my mum would settle but she has now settled very well. The staff are very kind and patient and I feel relaxed with them and am able to approach anyone if I have any concerns.

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Review from T S (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Residents are well cared for and happy although there is not enough communication between staff and resident's family, personal items go missing never to be seen again, residents are not always wearing their own clothing even when their clothes are clearly labelled. My mum had dementia and did not realise
they were not her clothes although it was upsetting for her family.

Reply from LCCL Operations Team, Senior Management at Abbey House

Thank you for your review. We are sorry to hear your concerns regarding the care of your loved one. Please be assured that our team are working hard to ensure that your concerns are not repeated and that the best support and high-quality care is being delivered at all times. I will be sure to pass on your feedback to the team and the home manager will be in touch to discuss your concerns.


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Review from J G (Brother of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother settled in happily to Abbey House and has remained positive despite difficult medical issues. Staff have been friendly and helpful. (I've never been inside Abbey House due to covid restrictions.)

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Review from Julie W (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with everything at Abbey House. My mum is very well looked after considering she can get very vocal and tends to hit out sometimes. The staff are amazing and they should all be rewarded for the job they do in these difficult times. Please carry on the good work and thank you very much.

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Review from Mark G (Nephew of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had an initial assessment and has now taken full-residency within Abbey House. He chose to remain as the staff are friendly, he feels safe and cared for and has put on weight, and looks happier and healthier. We feel very confident with this level of care.

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Review from Amanda H (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident and often suffers with pain in her face. Recently she was quite poorly and the staff have been wonderful with her. They encourage her to eat when she hasn't felt like it. They know her well now and recognise when she isn't quite herself. The staff always keep me informed when
my mum is off colour also.

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Review from Mark S (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and competent staff who have coped exceptionally well during this difficult time.

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Review from C R (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very caring home and during this pandemic, the staff have outdone themselves, keeping the family informed with regular updates and photos. A special thanks to the entertainment lady she has come up with varied and brilliant ideas. What a great social life the clients have received. Well done
to all the staff for being there when we couldn't.

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Review from Dianne G (Sister-in-law of Resident) published on 27 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of COVID-19 it has been difficult for us to make a proper assessment of Abbey House. We have not been able to go inside the building or see my brother-in-law in his room. However, we have had many phone conversations with him and he is clearly very happy and settled since he arrived there is
2020. The staff seem to have an excellent relationship with him. They have been most helpful to us in phone conversations and clearly have his best interests at heart.

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Review from S C (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum reached the point of needing residential care during the covid-19 pandemic restrictions. This meant that the family were unable to settle her into her new environment. We were very pleased with the way the lovely staff at Abbey House welcomed her, sorted everything and helped her to feel at home.
Following subsequent hospital visits, mum smiled her appreciation at returning to her new home, despite her communication difficulties. These difficulties have made it hard for her to keep in touch with the family under present conditions, but staff have helped with this and are always happy to take a call or give an update. There have been some memorable touches such as organising an anniversary card for her husband, and a beautiful handmade Christmas card. We are confident that mum is well-cared-for and happy and would highly recommend Abbey House and the lovely staff.

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Review from Dawn S (Niece of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was resident at Abbey House from February 2019 until she passed away in August 2020. The care and kindness she received from the staff was amazing. She was a difficult lady at times due to her illness but the staff were so patient and understanding and took time to understand her likes and dislikes
and to make it interesting for her. I cannot thank them enough.

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Review from S R (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all aspects of the home. I feel my mother is very safe and well cared for. Staff are friendly and approachable.

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Review from Kathleen F (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Abbey House is very good. They have looked after my neighbour for five weeks and treated her very well. The staff are so friendly and you couldn't wish for a better service. The meals are excellent and the cleanliness is top drawer. The manager is excellent, very pleasant, caring and has got
time for you.

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Review from Kim G (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had only been a resident at Abbey House for a couple of months after us moving her from another care home, she sadly passed away on 27 Jan 2020.
From the 1st day, she settled in quickly and was happy there.
The care shown by the staff has been amazing and the communication great. It’s a lovely
home, from the bright homely atmosphere to all the activities on offer.
I cannot praise them enough on how they handled my Mums passing making sure she was not alone, and how compassionately they treated myself and my family, always available with tea, coffee and hugs.
From managers to the cleaners, they were always happy and always made myself, my family and my Mum feel valued.
Again my massive thanks to the staff knowing she was with people that cared and not alone.

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Current Review Score: 8.6 (8.642)

Overview of Review Score

The Review Score of 8.6 (8.642) out of 10 for Abbey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for Abbey House is calculated as follows: ( (33 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 58 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Abbey House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jennifer

Jennifer Burdett

Job Title: Registered Manager

Joined: 2011

Jennifer is the registered Manager at Abbey House and has been since 2020. She has worked for Leicestershire County Care Limited since 2011.


Frequently Asked Questions about Abbey House

What types of Care is Abbey House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbey House have?

There are 37 Single Rooms.

What are the Facilities & Services at Abbey House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey House to the centre of Leicester?

1.4 mile(s) as the crow flies, distance by road may be significantly further.