Abbey House

Stokes Drive, Leicester LE3 9BR
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8.6 45 Reviews
  • Abbey House, Leicester
Abbey House is situated in a quiet residential area in Stokes Dr, Leicester. Abbey residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located on a bus route, enabling residents’ access to the town to maintain independence and enjoy being part of the local community, if they so wish.

This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

The Home has five lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as large surrounding gardens with a secure patio area for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Abbey is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Abbey House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jennifer Burdett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,650
    • Self-Funded Residential Dementia Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,650

  • The starting price of a room at Abbey House is 1068. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,
  • (these prices are only a guideline, please contact Abbey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey House Reviews (45)

Total of 45, showing 21-40
8.6

Abbey House has a Review Score of 8.6 (8.642) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey House has 45 reviews.

Overall Experience

  • 29
  • 12
  • 4
  • 0
  • 0

Date Published

45
0
2
5
40

Review from V W (Respite Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very kind and helpful but I was only a respite resident and don't suffer with dementia so I consider I was treated a little differently.

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Review from Janet S (Friend of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend at Abbey House has made such incredible progress since residing there. The home is always clean, tidy and well presented. The staff are very friendly and always go the extra mile, nothing is ever too much trouble, despite how busy they all are. The management are warm, reliable and honest
and any concerns have been addressed immediately. There are an array of activities, including trips out.
It’s been such a pleasure to see my friend go from strength to strength and I am so grateful to all of the staff at abbey house for getting her back to her old self.

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Review from M I (Friend of Resident) published on 13 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor and friend, I was treated very well.

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Review from Andrew G (Son of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Abbey House for a few years now but sadly passed away on 16 June 2019.
The level of care and compassion shown by the staff has been second to none. Any questions were always answered fully and honestly. When she died, the staff once again were fantastic. No rush to sort
the room out, sandwiches and copious amounts of tea and coffee were made available.
All in all, from senior managers all the way to the cleaners, always happy and involving guests as well as residents.
If I end up in a care home, I hope it's Abbey House Leicester.
Once again a massive thanks to the staff at this difficult time.

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Review from Wayne C (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for.
The manager is amazing and motivates her staff. They are all very caring.
A very friendly environment.

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Review from Karen L (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and care workers are brilliant with my mother and others on observing. We visit my mother between all the family at least once a day. We visit at all different times and we have had no concerns. The cleaning is ongoing and my mother's room always looks clean and tidy. The home respect and
they encourage.

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Review from Nigel D (Relative of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a well-run establishment. All the residents seem happy, contented and well fed. Nothing is too much trouble for the staff and the residents are kept entertained and as active as possible. The facilities are very good given the age of the building. All in all, a very well run care home
which is a credit to the Manager.

Reply from Sophie Ferguson, HR Administrator at Abbey House

Thank you for submitting your Review and for such kind words.


If you have any other feedback or suggestions in the future please make them known.


Kind regards,


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Review from M B (Grandson of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support I have seen for my grandma has been outstanding. I love my grandma so very much and knowing that my grandma is being well looked after by the brilliant staff here puts me at ease knowing that my grandma is being looked after.
The cleaning here is excellent and the staff are so
welcoming when I do come to visit my grandma. Thank you for all the hard work all of the staff here do and God bless all of you. Thank you so very much.

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Review from Joan K (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a pleasure to see my friend being treated so well. I go to see my friend every week if possible and it's wonderful to see her.
I hope to be treated so well if I have to go into a home.

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Review from Barbara W (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit the home. The staff are wonderful. They do lots of things for the residents like doing plays and having parties.

Reply from Sophie Ferguson, HR Administrator at Abbey House

Dear Ms W,


Thank you for taking the time to review us at Abbey House. Reviews like yours make us even prouder of our Staff Team and Our Home.


Thank you.


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Review from Yvonne B (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only there a short while before she died. You could not wish for better care. Thank you.

Reply from Sophie Ferguson, Hospitality Officer at Abbey House

Hi Yvonne,


Thank you for your kind review, we welcome and appreciate all feedback.


Kind regards,


Sophie Ferguson
Hospitality Officer


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Review from L G (Daughter of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had experience of two other family members residing within Abbey House over the last two years, I have no hesitation in my mum having respite and hopefully, long-term care at Abbey House. Rooms are clean and the staff are welcoming and helpful.

Reply from Sophie Ferguson, Hospitality Officer at Abbey House

Hi,


Thank you for reviewing our services, we appreciate and welcome all feedback. It is important to us that we keep our standards high and focus on improving our services.


If you have any future suggestions please make them known.


Kind regards,


Hospitality Officer


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Review from June O (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and all the staff can't do enough for the residents. Very friendly and I am there every day so I do see a lot.
They need more staff as they are run off their feet sometimes.

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Review from Robert S (Friend of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come on a regular basis to visit my friend. The staff and management are very polite and helpful. The room my friend is in needs decorating as the paper and borders are coming off the wall.

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Review from Chris B (Friend of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it is a very nice place to stop at and the staff are very helpful and friendly. The meals are very good.

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Review from Mahendra P (Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like it here. I feel safe here.
I like the food here.
I like the staff.
My bedroom is alright.
I don't like to surprise anybody.

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Review from Julie D (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Abbey House after spending four weeks in the hospital, due to the nature of my mother's illness she was unable to return to her home. I feel that the home provides all the care my mother needs, all the staff are friendly helpful and caring. The home feels comfortable and welcoming
whenever I visit and my mother is happy to be there.

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Review from James J (Husband of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am the husband and I visit the care home on a regular basis to see my wife. I notice that the carers are always very busy and I assume there is not enough of them due to rapid turnover and the difficulty of replacement of carers that have left the job. Caring is hard work and I admire the way that
the staff that are left get on with the job with a smile and a good heart.

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Review from Geoff (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a very good atmosphere. All staff are very friendly and helpful. There is a good programme of activities including trips out. Relatives are encouraged to be involved in the life of the residents and are welcome at all times. Residents are always given choices and the opportunities to give
opinions, communication with the family of resident couldn't be better.

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Review from Helen V (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of this home at the beginning of this year (2016). From the first meeting with the manager we knew it was where we wanted her to be. They offer excellent care, retaining the dignity, choice making and personality of the individual. They not only care about the resident but
the family members also. They offer a wide variety of activities to entertain and occupy the residents and are always happy to answer any questions/concerns that may arise.


Always greeted with a smile and the offer of a cup of tea!


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Current Review Score: 8.6 (8.642)

Overview of Review Score

The Review Score of 8.6 (8.642) out of 10 for Abbey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for Abbey House is calculated as follows: ( (33 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 58 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Abbey House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Mid-size Care Home Groups 2017

Recipient: Leicestershire County Care Ltd

Date: Saturday 01 Apr 2017 More details

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Meet the Team (1)

Jennifer

Jennifer Burdett

Job Title: Registered Manager

Joined: 2011

Jennifer is the registered Manager at Abbey House and has been since 2020. She has worked for Leicestershire County Care Limited since 2011.