Abbey House

Stokes Drive, Leicester LE3 9BR
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8.6 45 Reviews
  • Abbey House, Leicester
Abbey House is situated in a quiet residential area in Stokes Dr, Leicester. Abbey residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located on a bus route, enabling residents’ access to the town to maintain independence and enjoy being part of the local community, if they so wish.

This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

The Home has five lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as large surrounding gardens with a secure patio area for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Abbey is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Abbey House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jennifer Burdett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,650
    • Self-Funded Residential Dementia Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Care £1,068 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,650

  • The starting price of a room at Abbey House is 1068. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,
  • (these prices are only a guideline, please contact Abbey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey House Reviews (45)

Total of 45, showing 41-45
8.6

Abbey House has a Review Score of 8.6 (8.642) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey House has 45 reviews.

Overall Experience

  • 29
  • 12
  • 4
  • 0
  • 0

Date Published

45
0
2
5
40

Review from P F (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced very friendly staff who care for the residents very well, and look after their needs with a friendly smile, and a comforting reassurance. The home is clean and has recently been refurbished and is very pleasant. The food is varied and caters for all types of tastes and appetites.
There
are some activities and regular performers to get them all together with a sing-song, which they seem to enjoy. The manager is such a warm and caring person, she is a real treasure. I would recommend Abbey-House as we've seen quite a few and this one comes out as the best in it's class. We are very happy to have our father there and he is also happy to be there.

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Review from Kim (Daughter-in-law of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived in this care home at the end of January, so far the experience she has had has been wonderful. The staff are excellent and very caring. The food is lovely and everywhere is nice and clean. All the residents seem happy and well cared for.

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Review from Ann (Cousin of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my job to find my cousin, a lady of 81 years with mild mobility problems and early onset of alzheimer's, a residential home. I looked at a total of 9 homes, only Abbey House was suitable, The manager and staff were very reassuring and my cousin has settled into Abbey House very well.
She has
been there for 8 months,
The staff are very good with her. The home has been redecorated which is a great improvement but more to do. Thank you to the manager and all of her staff.

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Review from Joyce (Son of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey House is a very caring home with very good facilities but most of all very good staff who always seem ready to go the extra mile. So far the care that my mother has received has been excellent with nothing ever being too much trouble for both management and staff alike. 9/10

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Review from Christine (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff made it so easy for us to settle mum into her new home, especially the manager. Everybody was friendly and helpful. Mum looks happier, cleaner and healthier than I have ever seen her in a long time. Having some of her own furniture and belongings around her has helped enormously. Abbey
House is clean and well looked after; the menu is varied and healthy; the rooms are spacious and there is a choice of several lounges to encourage integration with other residents. I am very impressed with the care, facilities and amenities at Abbey House.

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Current Review Score: 8.6 (8.642)

Overview of Review Score

The Review Score of 8.6 (8.642) out of 10 for Abbey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for Abbey House is calculated as follows: ( (33 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 58 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Abbey House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Jennifer

Jennifer Burdett

Job Title: Registered Manager

Joined: 2011

Jennifer is the registered Manager at Abbey House and has been since 2020. She has worked for Leicestershire County Care Limited since 2011.