At Alston House, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site parking available for residents and their loved ones when visiting.
Alston House Residential Care Home has a Review Score of 9.6 (9.603) out of 10, based on 13 reviews in the last 2 years. Over all time Alston House Residential Care Home has 23 reviews.
Review from N J (Son of Resident) published on 20 January 2025
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Overall Experience
5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for sharing such heartfelt feedback about Alston House! It's wonderful to hear that your mum feels at home and well cared for in such a family-like environment. The dedication of the management and staff, combined with meaningful activities and attention to dietary needs, truly reflects the high standards of care. Your kind words highlight the warmth and commitment of everyone at Alston House and it's clear they're making a positive difference.
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Review from N R (Granddaughter of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for sharing such a lovely review. We're delighted to hear that Alston House feels like a home away from home for your grandma and that she's thriving here. It's wonderful that she enjoys herself, and we're grateful for your kind recognition of our management and staff. Knowing we're able to bring comfort and joy to her - and to you - means so much to us. Thank you for your trust and support!
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Review from J N (Son of Resident) published on 6 September 2024
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Overall Experience
4.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for sharing your thoughts. We're glad to hear that your initial experiences during your visits have been positive and that things seem to be improving for your loved one. It's reassuring to know that the care provided here stands out compared to previous experiences. We'll continue to do our best to ensure that everything remains on the right track and we're grateful for your feedback. Thank you for your support!
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Review from S R (Son-in-law of Resident) published on 2 September 2024
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Overall Experience
5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for your kind words. We're thrilled to hear that you find our staff and care brilliant. Creating a family atmosphere where residents are treated with respect and dignity is at the heart of what we do, so it's wonderful to know this resonates with you. We're also glad you appreciate the variety of activities we offer, as we believe they play a vital role in our residents' well-being. Your feedback is greatly appreciated and encourages us to continue our efforts in providing a warm, caring environment. Thank you!
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Review from R R (Daughter of Resident) published on 30 August 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for your kind words about the care your mum receives. We're so pleased to hear that she is supported with respect, compassion, and dignity, which are values we apply to our care approach. It's wonderful to know that you find the surroundings clean, the food excellent, and her room consistently fresh. We also appreciate your recognition of our team's friendliness and their efforts to make visitors feel welcome. Your feedback means a lot to us and motivates our team to continue providing the highest standard of care for your mum. Thank you for your support!
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Review from J G (Daughter of Resident) published on 30 August 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for your kind review. We're so pleased to hear that you're confident in the care your mother is receiving. Ensuring that she is safe, well, and comfortable is our top priority, and it means a great deal to us that you feel this way. Your feedback is incredibly encouraging, and we're grateful for your trust in us to care for your mother. Thank you again for your support!
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Review from P C (Son of Resident) published on 28 August 2024
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Overall Experience
4.0 out of 5
Reply from Alexandra Cooke, Marketing at Alston House Residential Care Home
Thank you for taking the time to provide us with feedback. We are happy to hear that you can see the hard work we are putting into offering the highest quality care.
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Review from J R (Husband of Resident) published on 22 August 2024
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Overall Experience
4.0 out of 5
Reply from Alexandra Cooke, Marketing at Alston House Residential Care Home
Thank you for your kind feedback. We're so pleased to hear about the positive changes in your wife's well-being since she joined our care home. It is wonderful to have her in our Midlands Care family.
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Review from Anita F (Respite Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
Reply from Alexandra Cooke, Marketing at Alston House Residential Care Home
Thank you for sharing your experience at Alston House. We are so pleased to hear that you had such a wonderful time there. We certainly love to welcome new people into our family. I will share your kind words with the team.
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Review from Terry N (Daughter of Resident) published on 23 May 2024
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Overall Experience
4.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at Alston House Residential Care Home
Thank you for sharing your thoughts with us. We appreciate your understanding and support as our team at Alston House continues to work together, especially during challenging times. It's wonderful to hear that your mum feels well cared for and that her happiness brings you peace of mind. We also appreciate your sharing your feedback on activities, we will certainly consider this in future.
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Review from E C (Nephew of Resident) published on 7 February 2024
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5.0 out of 5
Reply from Alexandra Cooke, Marketing at Alston House Residential Care Home
Thank you for your kind and thorough review of Alston House, we are so happy to hear that your auntie has enjoyed her stay with us. We agree the staff here are wonderful! We will certainly pass on your kind words to them.
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Review from S P (Nephew of Resident) published on 8 June 2023
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5.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
Thank you so much for your kind words, we are so glad you feel that your aunt is getting the care that she needs at Alston House. It is so important that our residents are safe and cared for, we are glad you feel that is the case. We really appreciate your words and will be sure to pass them on to staff over at Alston House.
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Review from Paul W (Son of Resident) published on 30 March 2023
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5.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
Thank you so much for taking the time to write a review for our home! We are so glad to hear you are happy with the staff, atmosphere and cleanliness of the rooms. Your feedback is greatly appreciated and we love to hear how happy you are with everything.
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Review from Carol G (Resident) published on 24 February 2023
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Overall Experience
4.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
Dear Carol, thank you so much for your review! We really appreciate your feedback in regard to the staff, meals and activities. It is so nice to hear and we are so glad.
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Review from V C (Resident) published on 20 February 2023
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4.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
I am so glad you appreciate the care that you receive in the home! It is so nice to hear that you would recommend us.
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Review from D L (Resident) published on 16 February 2023
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4.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
Thank you so much for your kind words! We really appreciate the recognition of our staff and the home itself and are very glad you have such positive feedback for us.
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Review from T C (Son of Resident) published on 9 February 2023
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4.0 out of 5
Reply from Lara Howitt, Office Associate at Alston House Residential Care Home
Aw! Thank you so much for those kind words, we really appreciate them and the team will be over the moon to hear how well your mother has adapted to Alston House. We love her response and are so glad she would mark us a 9.5/10! Thank you ever so much, it is a pleasure to take care of her!
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Review from Neil L (Son of Resident) published on 14 December 2021
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4.0 out of 5
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Review from D F (Sister of Resident) published on 10 November 2021
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4.0 out of 5
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Review from Rob G (Son of Resident) published on 18 May 2021
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5.0 out of 5
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The Review Score of 9.6 (9.603) out of 10 for Alston House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.603 for Alston House Residential Care Home is calculated as follows: ( (106 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.603
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alston House Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Oct 2024
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Job Title: Registered Manager
Joined: 2024
Kate is our wonderful Manager at Alston House. She has a background in care and well-being support and brings fabulous energy to the home. Having worked for the Mental Health Institute, Kate is well adept at providing warm and supportive environments for her residents and staff. Beyond her job role, Kate loves to spend time with family and friends and is a keen sewer. Meaning she loves to get stuck into activities and crafts at Alston where she can and has a fabulous imagination.
Job Title: Deputy Manager
Joined: 2020
Stefan is one of our most experienced employees, having worked his way up to his Deputy position and spent time in a number of different homes. Meaning he is adept at dealing with any situation with diligence and expertise. He is calm, patient and an extremely hard worker. Despite these professional achievements, Stefan has said that his biggest joy is to support and uplift his residents. When he's not at work, Stefan is busy embracing his new role as a father to his beautiful baby girl. As a proud Marvel fan and pizza enthusiast, he lives by the motto, "If you can dream it, you can do it!".
