Arbor House

High Street, Evington, Leicester LE5 6SH
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9.6 35 Reviews
  • Arbor House, Leicester
Arbor House is situated within the heart of Evington Village. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. Its quiet, semi-rural location means residents can continue to enjoy being a part of the local community for as long as they wish.

The home has five comfortable lounges, a light and modern dining room and each of the bathrooms has been designed with ease of access in mind. With carefully designed secure patios areas and sheltered garden rooms offering the perfect spot for relaxing or spending time with friends.

Their main aim at Arbor House is to provide you or your loved one with a caring, safe, and homely environment. As a family run home, comfort, happiness, and security are at the heart of all that they do. With this in mind, They operate according to clear policies and procedures designed to produce a high-quality service and Arbor House measures its success by the satisfaction of its residents.

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Care Provided by Arbor House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gladys Donkor-Blanke (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Arbor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,063
    • Self-Funded Residential Dementia Care £1,000 – £1,063
    • RESPITE Self-Funded Residential Care £1,000 – £1,063
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,062
  • (these prices are only a guideline, please contact Arbor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available on site


Arbor House Reviews (35)

Total of 35, showing 1-20
9.6

Arbor House has a Review Score of 9.6 (9.587) out of 10, based on 8 reviews in the last 2 years. Over all time Arbor House has 35 reviews.

Overall Experience

  • 25
  • 9
  • 1
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Date Published

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8
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Review from Ed C (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home highly enough. Mum was at Arbor House from September 2021 to when she passed away a couple of weeks ago. She was happy, contented, calm and dignified throughout her stay and she was looked after wonderfully. When her time came, the staff were so kind and thoughtful and
genuinely moved by her passing. It was so touching and so typical of the care Mum received. She was always clean, happy, well-fed, well looked after and the staff really, really cared about her and wanted the very best for her. The manager was always so helpful and welcoming and was a tower of strength at such a difficult time.
I can look back at Mum's time at Arbor House with joy and know that she was settled, happy and content - we could not have wished for a better place for Mum and cannot recommend the home highly enough. Thank you to everyone at Arbor House for your outstanding care.

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Review from J M (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Would like to leave a review of the lovely care my mum received at Arbor House Leicester. Mum passed away at Arbor house at the beginning of April, the care my mum and I received was second to none, it’s hard to put into words how good they were. They looked after her for 2 years, in that time mum
was happy safe spotlessly clean and well fed, my family and myself are very grateful for all they did for mum, all the staff were so kind and caring. Thank you so much.

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Review from C G (Niece of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a temporary resident at Arbor House Care Home from October 2023 to December 2023.
During her stay she received excellent care from the care team, the catering staff, and the admin team, under the very capable supervision of the home manager.
The staff were very attentive, working hard
to get my Aunt's extremely high blood sugar levels under control, liaising daily with the GP, and community nurses. The staff also ensured that her diet was tailored to her specific needs, and I was kept regularly updated and informed of all relevant issues, both by phone and verbally during my visits.
On my aunt's behalf, I would like to express my sincere appreciation for her care during her stay at Arbor House and say 'thank you very much' to every individual involved in looking after her. Her care was second to none, and the manager is an excellent home manager who shows diligent consideration for both her staff and the residents.

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Review from Alex F (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of this wonderful home for over four years
As she moves into the latter stages of Alzheimer’s and requires more care and attention I couldn’t ask for more from the staff at Arbor House under the management of a particular member of staff.
They are always cheerful and welcoming
and the home is kept spotless and clean.
In this era of diminishing NHS services, it’s a comfort that a doctor visits every week and medical treatment is always speedily administered.
Thank you everyone for your care and compassion.

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Review from B S (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to take this opportunity to thank the manager and all the staff involved in the prompt and life-saving care given to my mum. Without the combined effort of all the staff, Mum would not be alive today. On behalf of myself, my brother and the rest of my mum’s family, thank you so very much. Your
actions were brilliant and have continued to be so since Mum returned from hospital. Thank you all.

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Review from Craig K (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Abour House for the past 12 months, and after an initial settling-in period, she is now thriving at Abour House. We have always found the care home to be very welcoming, and the staff are always friendly and caring.

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Review from Adam S (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Arbor House for several years now. Having visited half a dozen or so different homes, Arbor House was clearly the best option for her for a variety of reasons. And nothing has occurred since for me to question that judgment. The home appears to have a “happy” calm atmosphere,
and that must be due to the wonderful staff led by the manager. The staff are warm, patient, obliging, friendly and caring to residents and visitors alike. But the home is also professional and efficient; the building is always clean and well-maintained. The communication with resident’s families is very good. Arbor House itself is situated in a nice, quiet and peaceful setting. The bedrooms are pleasant and functional, and there are plenty of spacious communal rooms for residents to relax and meet their family and friends. Most importantly, the residents appear to be in a safe environment. I hope my mother will be able to continue living in Arbor House for the foreseeable future.

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Review from Lisa-Jayne E (Granddaughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was a resident at Arbor House for nearly 5 years. Sadly, she passed away on Sunday 30th April, aged 98. I cannot speak highly enough of the care that the manager and the team provided to my lovely Nana. They always showed her so much love and attention and she always had a smile on her face.
Seeing the way that the staff interacted with her, melted my heart. Also the support that you gave to my family and I when my nana was ill, was fantastic.
Thank you for making her as comfortable as you did, throughout her time with you. You were never phased when she was awkward, you always just laughed and looked after her, as if she was related to you all! My nan loved each and everyone of you. We are devastated that she has left us but can rest easy knowing that she was in your expert hands, and loved by you all. I will miss seeing you all on my visits. Eternal thanks to you all, keep up the excellent work, love always.

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Review from Sandra S (Stepdaughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Though our step mum was at the home for a short time, she settled in well. We would like to thank all staff for the wonderful care given to our step mum. Our step mum would always tell us about a member of staff who she called smiler. Thanks again for all the dedicated care.

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Review from Ella Y (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is amazing. There is a very definite feeling of well-being and fun at Arbor House, as well as being professional and on the ball. My mum has been here for only a couple of months, but she settled in very quickly and is happy and safe. The first day we went, the residents in the dining room
were singing 'why are we waiting', and the staff were laughing with the residents. One of the carers was dancing and singing. There were several tables, all with different colourful tablecloths on. As soon as you walk in, you spot the vibrant-coloured walls. Apparently, people with dementia like bright colours, so each room is decorated with a different theme but colourful, homely and spotlessly clean... lots of flowers around the place and marvellous Christmas decorations. There are pressure mats so that an alarm goes off to the staff when someone gets out of bed at night. We looked at an awful home, and this is a shining star by comparison. I feel relieved that Mum is being really looked after.

Reply from Cherrill Tyrer, Operations Manager at Arbor House

Thank you for taking the time to complete the review. It is always so nice to hear positive and kind words about our teams, and so pleased your loved one is settled and enjoying their new home. I will be sure to share this review with the team at Arbor House.


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Review from Janet N (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No amount of words could ever express our appreciation and gratitude to you. Thank you for all that you did for our Mum for the care, support and kindness you gave to her during her stay with you, it meant so very much to us. "You are very special people". We will always treasure the time Mum spent
there with you. Thank you for your wonderful care.

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Review from H C (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Arbor House since the beginning of August. She struggled to settle in the first couple of weeks but the care staff were amazing with her. Patient, understanding and very caring which has resulted in mum being so much more settled now. Every member of the care team I've interacted with
has been helpful, compassionate and so friendly. Nothing is too much trouble for them and they always have a warm friendly welcome for me. It's clean, tidy as well as bright and cheerfully decorated. They are an amazing team.

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Review from Lynda P (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has just had 2 weeks respite care in Arbor House. The home itself was clean, tastefully decorated and comfortable. The Manager and staff went above and beyond, doing all they could to care for all of my Mum's needs while she was there. I can't thank them enough for their dedication and hard work.
I just wish she would have stayed a little longer because I'm sure her health issues would have improved.

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Review from Deborah H (Daughter of Resident) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Arbor House for just over a month now after being diagnosed with dementia. The care she has received whilst being there has been second to none. I’m always greeted with a smile & made to feel welcome, it’s like visiting my mum in her own home. All staff go way beyond their
duties to make my mum feel safe & happy, the manager is very hands on with all care of the residents. I cannot praise every single one of them enough.

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Review from R C (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Arbor House for over 5 years and she has always been very happy there. She tells me that the staff are friendly and that the food is good. Since becoming a resident she has received prompt medical treatment when needed and the staff have always kept our family well informed
about any issues regarding her health and well-being. When visiting I have often seen staff deal with residents' concerns and needs positively, encouraging them with compassion and gentle humour which I know my own mother appreciates. When visiting, our family have always been made to feel welcome by management and staff alike. We very much appreciate the good care received by mum especially over the past couple of years when it has been very difficult for everybody.

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Review from Donna S (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum started with respite care in September 2021 at Arbor House and then became a full-time resident. Mum was hesitant about going into a care home but the staff are so wonderfully caring that Mum now loves living there. She has settled well and enjoys having a sing-song with the other residents.
I know it must have been immensely difficult for the staff during the Covid-19 pandemic and I am immensely grateful that they kept Mum safe during this time. The home is spotless and Mum says the food is excellent. The only improvement I would like to see at Arbor House is an activities co-ordinator so that the residents are encouraged to partake in different activities to stimulate their physical and mental well-being.

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Review from G W (Nephew of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way care as well as precautions re covid have been handled by both the home and its staff since my uncle entered the home for palliative care in January 2021. My aunt’s well-being since has very much improved and her stress levels equally reduced. I’ve experienced no issues giving
rise for concern whatsoever.

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Review from J S (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care package, attentive staff, friendly, helpful and reassuring. Clean, decent meals, easy to book visiting appointments. Covid secure, safe environment. My mother seems happy and well-looked after and monitored with good feedback and communication.

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Review from Patricia M (Sister of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Arbor House since July 21. He has got Alzheimer's. I will say he has not been the easiest resident for them to manage but I feel that they are doing a good job with him. They are always able to answer my questions when I call. It has been a difficult time for us all but their
care and compassion is brilliant. It is not easy for any family to see their family member going through what our brother is but when you know he is being cared for by caring people it does take some of the weight off your shoulders.

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Review from Wendy Y (Daughter of Resident) published on 19 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 3 years. She has been provided with excellent care and sees Arbor House as her home. I have no concerns about my mother's daily needs being met and feel confident that she is well looked after and happy. Staff are always friendly and caring. Better video/facetime
call opportunities would have been appreciated during the Covid restrictions.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Arbor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Arbor House is calculated as follows: ( (76 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Arbor House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Gladys

Gladys Donkor-Blanke

Job Title: Home Manager

Joined: 2015

Gladys is the home's manager. Gladys has been with the company for 10 years and runs a very friendly, inviting home for residents and their families and friends to visit. Gladys takes pride in her home and ensuring the residents are provided with the highest standard of care.


Frequently Asked Questions about Arbor House

What types of Care is Arbor House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arbor House provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Arbor House have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Arbor House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbor House to the centre of Leicester?

2.5 mile(s) as the crow flies, distance by road may be significantly further.