Asra House Residential Care Home

15 Asha Margh, Holden Street, Leicester LE4 5LE
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10 77 Reviews
  • Asra House Residential Care Home, Leicester
The long-serving team at Asra House, an ‘Outstanding’ CQC-rated home (February 2022) for residents with an Asian lifestyle, are what makes this home really stand out. Speaking several languages, including Gujarati, Hindi, Punjabi, Bengali, Swahili and of course English, they are passionate about enriching the lives of their residents and celebrating every aspect of their cultural and religious beliefs.

The home-cooked authentic Asian cuisine at Asra House is a real highlight. Meat and vegetarian dishes are prepared by the home’s chefs in separate kitchens. Residents enjoy a vast variety of curries and daal dishes, with samosas and chapatis, served with home-made chutneys, raita and Indian sweets, every day.

Residents enjoy so many enriching activities, from traditional music, prayers and dancing to animal visits and laughing yoga. So many religious festivals are celebrated, and children from the local school often join in the celebrations.

There is a whole-home approach to activities and every day there is ‘happy hour’, where the team stop what they are doing and enjoy spontaneous activities with the residents.

The residents and their loved ones have a very active role in how their home is run, with resident and relative ambassadors. They support the manager with staff interviews and provide feedback to the team, many of whom have proudly been with the home for over 15 years.

Asra House also has its own minibus, to take the residents out on trips into the community, from the local park to temples and mosques.

The home has a beautiful secure garden leading from the main lounge, which is a beautiful space to relax in the summer with loved ones, who are welcome at any time. And the residents’ spacious bedrooms all have ensuite wet rooms.

The home also has a private Facebook group for family and friends, who can catch up with what their loved ones have been enjoying doing.

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Care Provided by Asra House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ruth David (Manager)
  • Admission Criteria
    • People with Asian way of life
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Asra House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,192

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1192 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Asra House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Asra House Residential Care Home Reviews (77)

Total of 77, showing 21-40
10

Asra House Residential Care Home has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Asra House Residential Care Home has 77 reviews.

Overall Experience

  • 70
  • 6
  • 1
  • 0
  • 0

Date Published

77
8
10
12
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Review from Suresh P (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were resident at this home where they had spent the last few years of their life before departing us. They had a wonderful time and experience and were looked after by staff and management second to none. We would cherish all the memories while visiting parents regularly and very
much appreciate how much effort the staff had put in to ensure their daily needs were met.

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Review from A M (Son-in-law of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot comment on cleanliness and rooms as I have not had an opportunity to review these. Asra House facilities provide safe accommodation and friendly service from the support staff. It seriously lacks services on maintaining the mental and physical well-being of the clients, a point which I have
already mentioned. This, in my opinion, is an important requirement for the residents. There have been some improvements but patchy.

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Review from Aruna K (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for one year. She has been cared for really well. She has improved a lot since she came here. She has made a few friends. She likes her food. The staff is very friendly and always welcoming with a smile.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for such a wonderful review - we really appreciate it and it's lovely to hear your mother is doing much better at Asra House. Best wishes, Fae


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Review from Yatin K (Son-in-law of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To the Management and the amazing staff at Asra House. I want to express sincere gratitude for the care and support looking after my mother-in-law, especially during these very difficult, challenging and uncertain times. A tonne of thanks to the manager for being there, always mindful and helpful with
a super huge smile. I appreciate your genuineness for care and kindness. The family thank each and everyone for all the love and care you show to the residents.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for such a lovely review of our home, team and management - it is so appreciated! Best wishes, Fae


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Review from M R (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the last five days of my stay here at Asra House has been a pleasant one. To highlight a few things, food:- very good, just like home-cooked (made) good for people who are convalescing. The very good management team who take special care of your wellbeing. Other teams who take and make a special effort
are attending care staff, medical team dispensing medicine from time to time, cleaners etc. God bless all at Asra House.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for such kind words about our home, team and food! We are very proud of the fantastic meals at Asra House - it is lovely to hear you enjoyed your stay. Best wishes, Fae


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Review from Gurmeet V (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the quality of care. The staff are all enthusiastic and go out of their way to accommodate requests. My mum is happy here and well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for your kind words about our team - it is so appreciated. Best wishes, Fae


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Review from Amarjeet V (Son of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care provided for our mother.
The staff are excellent.

Reply from Fae Doherty, Senior Marketing Officer at Asra House Residential Care Home

Thank you for your lovely review - it is much appreciated by our team. Best wishes, Fae


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Review from B B (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accomodating, helpful and understanding of both the needs of the resident and the family.

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Review from Hasumati C (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In later life, when you are looking for support and assistance to care for those closest to you - you must entrust, in times, some that you may never have met before.
In Asra, we found an extended family and wanted exactly what we wanted for our mum. In Asra, we found people that cared!
Thank you
for everything!

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Review from Ranna P (Daughter-in-law of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all positive and know all residents and their close relatives by name. It is evident that the manager is actively and pro-actively ensuring staff are trained. She is on top of all areas of service in the home. There is always a good record of care for my mother and so I know that she is
being looked after well.

Reply from Fae Doherty, Marketing Officer at Asra House Residential Care Home

Dear Ranna, thank you so much for taking the time to review Asra. Your feedback is invaluable to us and it is great to hear that you have peace of mind knowing that your mother is well cared for at Asra House. Best wishes, Fae


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Review from K P (Grandson of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been reassured by a sense of warmth, safety and comfort that is instilled from the staff when visiting Asra House.
Despite their very busy jobs they all seem to take the time to get to know residents personally and respond to their individual care needs. There is a strong relationship
with families and staff have invited us on numerous occasions to eat at the home which is lovely. The food is of a very high standard. The environment always appears clean and tidy. Staff do their best to make residents feel at home as much as possible, which for me, is most important to our family.

Reply from Fae Doherty, Marketing Officer at Asra House Residential Care Home

Thank you so much for your kind words. Your feedback is truly invaluable to our team to ensure that the care provided at Asra House is the very best it can be. I will be sure to pass it onto the team. Best wishes, Fae.


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Review from Suenitta S (Granddaughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra House is the best decision and best possible care home for my grandad.
This is due to the warmth from the staff, the togetherness from the residents and overall the homely feeling whenever we visit.
As my grandad has always said, Leicester is like mini India - so thank you to everyone at Asra
House for taking care of him and making him feel at home.

Reply from Fae Doherty, Marketing Officer at Asra House Residential Care Home

Thank you so much for your lovely review Suenitta. It is wonderful to hear how pleased you are with Asra and the care provided there. I will be sure to pass your kind words onto the manager and the team. Best wishes, fae


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Review from Mrudula P (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home since Mum has been in the care home where her health has improved. She seems settled and happy and cheerful.
The staff and other residents are helpful and friendly which has helped her.
The care given has helped her physically and mentally.

Reply from Fae Doherty, Marketing Officer at Asra House Residential Care Home

Dear Mrudula, Thank you for taking the time to review Asra House, your feedback is much appreciated and invaluable to both our home and our potential residents. Best wishes, Fae


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Review from P P (Son of Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been extremely pleased with Asra House Residential Care Home since my father, unfortunately, became a resident in October 2018. The home is modern and clean, and his room is tastefully decorated and very comfortable with an en-suite bathroom. The staff are extremely caring and supporting, and
always helpful, and it is very comforting for us to know that our father is in such safe hands.

Reply from Fae Doherty, Marketing Officer at Asra House Residential Care Home

Dear Pratish, thank you so much for your kind words - your feedback is invaluable to us. I will be sure to pass your kind words onto Dina and the team. Best wishes, Fae


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Review from Urmila D (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mother many times. I live in the Essex Area. The staff are so conscious of the residents. They take security very seriously. I found they treat the residents with dignity and respect, using respectable manner according to age and sex in their respective languages. My mother is bilingual
and has vascular dementia and speaks English and Gujarati so they adapt accordingly. I am very impressed by the care she receives and will recommend them to anyone. They also celebrate all the events, Christmas, Diwali etc, Halloween.

Reply from Kate Yates, PR Officer at Asra House Residential Care Home

Thank you for your lovely review Urmila and for recommending our home, it is lovely to read such praise. Kind regards, Kate Yates.


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Review from Ila P (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my mother into care was a huge decision for us as a family and we were not united on this as being the best option, however, 6 months on we are in agreement that this was the best care home option for my mum. I visit her every weekend and this last weekend she was telling us that she is very
happy with all aspects of her care as are we. It truly feels like a home environment. The staff are friendly, caring, informative and best of all have picked up on mum's idiosyncrasies!

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Review from Mala (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care and attention whilst her stay at the home, her needs have been met.

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Review from D C (Grandson of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and service. Feel 100% confident that my grandma is in good hands. Very easy to talk to and to request special requirements.

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Review from J D (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra provides excellent care for my mother. The home is managed very well and the staff are very caring, ensuring my mother is most happy.

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Review from Nisha P (Daughter-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has severe dementia but she is very settled here and that makes me happy. The staff are amazing. They are very caring and considerate. Always welcome you with a smile. They are like a family and that shows through when you come through the door.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Asra House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Asra House Residential Care Home is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Asra House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (7)

Ruth

Ruth David

Job Title: Home Manager

Joined: 2020

My name is Ruth David and I am the home manager of Asra.
I have worked for Asra House for 4 years and love working for Sanctuary Care and Asra House. We have a beautiful team day and night, who stand by me and each other with support and praise.


The residents are so happy here and we have a wonderful culture here.


Sabbir

Sabbir Aswat

Job Title: Activities Coordinator

Joined: 2007

I have worked for Asra and Sanctuary Care for over 15 years. I am passionate about my job and love caring for the residents and making them happy, doing activities and events with them. It is a wonderful achievement to see how happy they are.


Mandeep

Mandeep Kaur

Job Title: Deputy Manager

Joined: 2019

I have worked at Asra for 5 years. The support from the manager and the team is great, with a lovely environment this is a lovely place to work. I am a passionate, caring person and love spending time with our residents. Speaking Gujarati does help too. Our residents are just amazing.


Vishva

Vishva Pankhanis

Job Title: Administrator

Joined: 2015

I have worked for Asra for many years. This is my second home from the manager to housekeeper - we are all one team and support each other. The residents are all amazing. It's a lovely place to be and work.


Maria

Maria Lobo

Job Title: Team Leader

Joined: 2019

I have worked at Asra House for several years now. Asra is a lovely place to work, the residents are wonderful - the manager and all the staff are just one team together.


Jagdish

Jagdish Bhatiya

Job Title: Head Housekeeper

Joined: 2021

I love working here because I enjoy my work and looking after the beautiful people here at Asra House.


Jignesh

Jignesh Chauhan

Job Title: Maintenance Officer

Joined: 2020

I love working hard for our residents - they are always chatting and blessing you. Our residents are all so happy which gives me very high job satisfaction - I love working here and the staff are lovely too.