Asra House Residential Care Home

15 Asha Margh, Holden Street, Leicester LE4 5LE
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10 77 Reviews
  • Asra House Residential Care Home, Leicester
The long-serving team at Asra House, an ‘Outstanding’ CQC-rated home (February 2022) for residents with an Asian lifestyle, are what makes this home really stand out. Speaking several languages, including Gujarati, Hindi, Punjabi, Bengali, Swahili and of course English, they are passionate about enriching the lives of their residents and celebrating every aspect of their cultural and religious beliefs.

The home-cooked authentic Asian cuisine at Asra House is a real highlight. Meat and vegetarian dishes are prepared by the home’s chefs in separate kitchens. Residents enjoy a vast variety of curries and daal dishes, with samosas and chapatis, served with home-made chutneys, raita and Indian sweets, every day.

Residents enjoy so many enriching activities, from traditional music, prayers and dancing to animal visits and laughing yoga. So many religious festivals are celebrated, and children from the local school often join in the celebrations.

There is a whole-home approach to activities and every day there is ‘happy hour’, where the team stop what they are doing and enjoy spontaneous activities with the residents.

The residents and their loved ones have a very active role in how their home is run, with resident and relative ambassadors. They support the manager with staff interviews and provide feedback to the team, many of whom have proudly been with the home for over 15 years.

Asra House also has its own minibus, to take the residents out on trips into the community, from the local park to temples and mosques.

The home has a beautiful secure garden leading from the main lounge, which is a beautiful space to relax in the summer with loved ones, who are welcome at any time. And the residents’ spacious bedrooms all have ensuite wet rooms.

The home also has a private Facebook group for family and friends, who can catch up with what their loved ones have been enjoying doing.

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Care Provided by Asra House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ruth David (Manager)
  • Admission Criteria
    • People with Asian way of life
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Asra House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,192

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1192 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Asra House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Asra House Residential Care Home Reviews (77)

Total of 77, showing 41-60
10

Asra House Residential Care Home has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Asra House Residential Care Home has 77 reviews.

Overall Experience

  • 70
  • 6
  • 1
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Date Published

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Review from B T (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care provided to my mother. The staff are friendly and she is well looked after.

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Review from V P (Daughter-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anytime I have visited the care home, the staff are always welcoming. Mum is always happy, the staff are continuously doing everything they can. They are warm and courteous towards mum.

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Review from Mishal S (Grandson of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my Grandma, at least weekly, who is a resident of Asra House and I cannot speak highly enough of the care staff and the manager. The care staff tend to my Grandma's needs and the manager has helped my Grandma numerous times. It was a heartbreaking decision to put my Grandma in a care
home last year and she had been in another care home in December 2016 when I and my family went on holiday. After my experience of that care home, I felt extremely reluctant about having to put my Grandma in a care home so went to visit different homes including Asra. I felt Asra was a very comfortable environment and the staff seemed very welcoming and caring.
The manager is very approachable and always takes time to talk to me whenever I visit Asra. She makes sure to address any concerns I or my family have for my Grandma and she always takes time to talk to my Grandma as well as other residents. I would highly recommend this care home to others.

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Review from Himali S (Granddaughter of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident here for the last 14 months and the level of care she has received has been exemplary. The care staff are all caring and courteous. I can always leave feeling peaceful after a visit knowing that she is living in a great environment and knowing she is being well looked
after. The range of activities from painting, to singing, to playing games is a great opportunity for the residents to connect with one another and keeps them active. There is always a variety of 3-course menus for both dinner and lunch with snacks being provided in between.

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Review from Harsha G (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 100% made the right choice of Asra House. Very professional, friendly and very welcoming towards the relatives.
He is receiving the best care. He is in a very good place.

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Review from Daxa M (Daughter-in-law of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home for my father-in-law. All the staff are very friendly and caring.
The food is excellent and it is like home from home for him.

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Review from Jyoti L (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. The staff are excellent and treat the residents with dignity and care. I have no complaints with this care home. It is very clean and tidy. Most importantly the care is brilliant.

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Review from K P (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and friendly and caring.
They share experiences and are approachable and care for my mother well.

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Review from Faria S (Niece of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie came into the home in 2001. She is a long-term resident with a disability. She was never fully happy. Staff were not always attentive and her needs were not being met. Food was basic, no variety. Since the home manager has taken over, the home is run completely different. She has addressed
many issues that needed to be addressed, such as the quality and variety of food served, staff attitude towards the residents and care facilities. Very pleased with the home manager.

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Review from Jagruti T (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From October 10th I have been coming to visit my dad for 6-8 hours. My observation the staff work as a team so that gives them less chance of getting over exhausted. The team work between the staff is amazing. I feel we have made the right choice for my dad.
All the staff go above and beyond with their
service.
Before I came here I had checked out seven other homes and my instance to choose this one has been the best.

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Review from M S (Nephew of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the care home has been taken over by Sanctuary the food has been much better.
The rooms have been renovated and the staff are a lot more caring.

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Review from Bhariti B (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been hospitable and courteous. My wife calls her on a regular basis and she always gets greeted with respect - much like a family member. We were/are pleasantly surprised from our last few visits from the USA. Thank you for taking good care of our mother and my mother-in-law. Beautiful
home, beautiful carers. Could not have found a better home to take care of our mother. I am totally satisfied and trust the home to take care of our mother.

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Review from Shiv P (Grandson of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff working in the home are very friendly and extremely helpful.
The quality of care is second to none.

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Review from Anup M (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care. Staff always go out of their way to help. Excellent management and team. Care provided resembles family care. Always ample staff around to support nutritious and tasty good. Can't ask for anything more.

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Review from Piyush L (Son of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Great atmosphere. Very clean home.

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Review from Shivang P (Grandson of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon every visit, I am greeted by friendly staff and a calm environment. I am always pleasantly surprised to see the variety of activities planned daily for the residents and see the enjoyment of the residents, from the smiles on their faces. The mouth watering menus are a good reflection of the hard
work and care provided by all the staff for the residents.

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Review from R P (Grandson of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always impressed by the way the staff car for all of the residents, not just my Grandmother. They are always warm and friendly to visitors and they cater to every need or request of family members of residents. The staff also do their best to organise events such as a cruise week. Volunteers always
seem happy to help with such events and the staff are very grateful and respectful. Most importantly, however, the residents are always in a bright mood to greet visitors.

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Review from J R (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a kinder and more caring environment. Our dad is treated with the utmost respect. When there has been a problem, the staff have reacted promptly and with care. Dad is very happy and would never go back home. Asra House is his home.

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Review from R S (Daughter-in-law of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very good experience with this home manager of the home. She is very good - very supportive. She always listens to residents/family if they have any concerns. She communicates with all very well. Care staff are very good/supportive. They provide care with respect and dignity. Care staff always
involve resident in care planning, encourage to take part in activities, prompt and encourage to meet their personal care and nutritional needs. Resident feels that they have choice and control for their care. Care staff promote for their independence and wellbeing.

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Review from N P (Daughter of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care here for over 2 years. In that time she has received very good care. The staff are caring and friendly. If I have any queries, they deal with it quickly. The Asian cuisine is extremely good, I often have meals there at weekends with my mother and there is only a small charge.
Worth it to be able to have a dinner in nice surroundings and spend good quality time with my mother.


I have been encouraged to get involved in helping with planning activities for the residents. Recently, I have been involved with organising a cruise week for the residents. It feels good to get involved and spend time with family members of other residents and share experiences.
Overall, I would recommend to anyone considering a residential care home, to visit Asra House.


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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Asra House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Asra House Residential Care Home is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Asra House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (7)

Ruth

Ruth David

Job Title: Home Manager

Joined: 2020

My name is Ruth David and I am the home manager of Asra.
I have worked for Asra House for 4 years and love working for Sanctuary Care and Asra House. We have a beautiful team day and night, who stand by me and each other with support and praise.


The residents are so happy here and we have a wonderful culture here.


Sabbir

Sabbir Aswat

Job Title: Activities Coordinator

Joined: 2007

I have worked for Asra and Sanctuary Care for over 15 years. I am passionate about my job and love caring for the residents and making them happy, doing activities and events with them. It is a wonderful achievement to see how happy they are.


Mandeep

Mandeep Kaur

Job Title: Deputy Manager

Joined: 2019

I have worked at Asra for 5 years. The support from the manager and the team is great, with a lovely environment this is a lovely place to work. I am a passionate, caring person and love spending time with our residents. Speaking Gujarati does help too. Our residents are just amazing.


Vishva

Vishva Pankhanis

Job Title: Administrator

Joined: 2015

I have worked for Asra for many years. This is my second home from the manager to housekeeper - we are all one team and support each other. The residents are all amazing. It's a lovely place to be and work.


Maria

Maria Lobo

Job Title: Team Leader

Joined: 2019

I have worked at Asra House for several years now. Asra is a lovely place to work, the residents are wonderful - the manager and all the staff are just one team together.


Jagdish

Jagdish Bhatiya

Job Title: Head Housekeeper

Joined: 2021

I love working here because I enjoy my work and looking after the beautiful people here at Asra House.


Jignesh

Jignesh Chauhan

Job Title: Maintenance Officer

Joined: 2020

I love working hard for our residents - they are always chatting and blessing you. Our residents are all so happy which gives me very high job satisfaction - I love working here and the staff are lovely too.