Asra House Residential Care Home

15 Asha Margh, Holden Street, Leicester LE4 5LE
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10 77 Reviews
  • Asra House Residential Care Home, Leicester
The long-serving team at Asra House, an ‘Outstanding’ CQC-rated home (February 2022) for residents with an Asian lifestyle, are what makes this home really stand out. Speaking several languages, including Gujarati, Hindi, Punjabi, Bengali, Swahili and of course English, they are passionate about enriching the lives of their residents and celebrating every aspect of their cultural and religious beliefs.

The home-cooked authentic Asian cuisine at Asra House is a real highlight. Meat and vegetarian dishes are prepared by the home’s chefs in separate kitchens. Residents enjoy a vast variety of curries and daal dishes, with samosas and chapatis, served with home-made chutneys, raita and Indian sweets, every day.

Residents enjoy so many enriching activities, from traditional music, prayers and dancing to animal visits and laughing yoga. So many religious festivals are celebrated, and children from the local school often join in the celebrations.

There is a whole-home approach to activities and every day there is ‘happy hour’, where the team stop what they are doing and enjoy spontaneous activities with the residents.

The residents and their loved ones have a very active role in how their home is run, with resident and relative ambassadors. They support the manager with staff interviews and provide feedback to the team, many of whom have proudly been with the home for over 15 years.

Asra House also has its own minibus, to take the residents out on trips into the community, from the local park to temples and mosques.

The home has a beautiful secure garden leading from the main lounge, which is a beautiful space to relax in the summer with loved ones, who are welcome at any time. And the residents’ spacious bedrooms all have ensuite wet rooms.

The home also has a private Facebook group for family and friends, who can catch up with what their loved ones have been enjoying doing.

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Care Provided by Asra House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ruth David (Manager)
  • Admission Criteria
    • People with Asian way of life
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Asra House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,192

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1192 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Asra House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Asra House Residential Care Home Reviews (77)

Total of 77, showing 61-77
10

Asra House Residential Care Home has a Review Score of 10 (9.979) out of 10, based on 12 reviews in the last 2 years. Over all time Asra House Residential Care Home has 77 reviews.

Overall Experience

  • 70
  • 6
  • 1
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Review from Lalit S (Son of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience for last 2 1/2 years. All the staff and staff management are excellent and listens to complaints. I haven't found anything wrong - I am happy as far as the complaints are entertained.

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Review from Zubeda K (Niece of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra House is the warmest and happiest home we have been too. My auntie is so happy and content and that is only because she is looked after with love and care. Whenever we go to see her, she is so happy. The home is run very professionally and is very clean. The staff are always smiling. Thank you
to all.

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Review from S P (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved in and been here 4 days. Our experience so far has been positive in terms of the caring and friendly way in which mum has been welcomed. Staff have also been supportive of us. It's early days and we hope that mum will settle in as she didn't want to go into a care home. My main
concern, for now, is mum adapting to her new environment and her need being met. She has been used to one to one support.
Her room is lovely and clean and the standards are very good. Staff are very respectful of residents and their wishes.

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Review from Mahesh P (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Earlier this year, my mother needed an urgent placement because she had a fall and was also suffering from progressive dementia. Although Asra House Residential Care Home was not able to accept my mum immediately into their care, a place became available within a week.
From what I have observed the
staff at the home have provided excellent care for my mother and have tried to ensure all her needs were met. Also, the care manager contacted all the outside agencies involved in my mother's care to ensure the services were coordinated effectively.
My mother is now gradually settling down and getting used to the care home environment. The care staff have helped with this process as they are all helpful, caring and dedicated.
The home also has a good variety of sessions which can help to improve the well-being of the residents.

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Review from Nirmala B (Sister of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recommend this care home to anybody. Find all staff are very helpful and friendly and they do take very good care of the residents. My experience for last two years has been very good.

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Review from Anil M (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by not just the management of this care home but in particular the kind and considerate members of staff are beyond what I and my family would expect from such an establishment. The compassion and care shown by the carers is exceptional. I highly recommend this care home
to anyone who has the need to put a member of their family into a home.

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Review from Arti S (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Asra House has always been pleasant. The staff are welcoming and helpful at all times. They are friendly and we feel that my father is well looked after.

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Review from Anu R (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Think I have made the best choice to keep my mum here and ever since the management has changed, things have gotten much better. Would definitely recommend this home. Food is good, staff are brilliant. Home is clean and staff and the manager always provide and do things with a smile.

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Review from Kirit P (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra House is a well run and well-managed home. The location has its own maintained large gardens with spacious rooms overlooking the garden. The Asian cuisine is of a high standard. The staff are friendly and courteous and willing to help whenever possible. The management are willing to sort out any
issues. Anyone considering a home should certainly take a look at Asra House

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Review from Hina V (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the best car from Asra Team. They have not only supported our dad but us family. We have had our grandparents also been cared for here and going by the reputation and our personal experience. I myself would look forward to retiring here.
I can't thank the staff enough for all their dedication
and above and beyond their duty of care.

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Review from Kishore P (Son of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is one of the best care homes I have seen for the Asian community. All the facilities, food and drinks are excellent. Management is very approachable and any issues are solved within a reasonable time. My mother has been in the home for 9 years and I would definitely recommend to anyone.

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Review from Birkram D (Son of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home: building, facilities, rooms, food, management and care staff are all first rate. A very warm and caring home, most homely and warm atmosphere which is a reflection of the staff.
Mum is totally satisfied here - feeling happy, secure and safe. I haven't had a single complaint from
mum and I don't expect to. I can rest assured that mum is in the care of staff and management at this wonderful care home. Thoroughly professional where residents can live with dementia.

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Review from S M (Daughter-in-law of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always welcomed by the staff, manager and the whole team. They are very friendly, caring and feel really at home and they are always updating me with my Mother-in-Law's progress. I feel very much at ease that she is happy at Asra.


I would recommend this place to a family and friend. Love the

people here.

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Review from Naresh N (Son of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home in general. The atmopshere and ambiance is so nice. Particularly impressed with the staff, very helpful and friendly. One feels like making repeated visits here. Definitely recommend this home to friends and family.

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Review from Daksha M (Daughter-in-law of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be very friendly and welcoming. They treat the residents with dignity and respect, and the residents always look well cared for and happy. I have watched them reassure distressed/confused residents with ease.
The food looks delicious and the residents aways seem to be enjoying
what they are given. The overall appearance of the home is that of a well managed and maintained place.

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Review from Radhika P (Granddaughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asra care home is a very friendly well managed and a very good provider for care for both my grandparents and all its other residents. The home itself I feel shows high levels of cleanliness, excellent facilities and a wonderful friendly and caring group of staff. I feel very happy that my grandparents
are being taken care of well thanks to the manager and her excellent team. I highly recommendable care home for people who require excellent care in their older age.

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Review from Assasaif V (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely well run care home. Very friendly, a home from home in the best sense of the word.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Asra House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Asra House Residential Care Home is calculated as follows: ( (140 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Asra House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (7)

Ruth

Ruth David

Job Title: Home Manager

Joined: 2020

My name is Ruth David and I am the home manager of Asra.
I have worked for Asra House for 4 years and love working for Sanctuary Care and Asra House. We have a beautiful team day and night, who stand by me and each other with support and praise.


The residents are so happy here and we have a wonderful culture here.


Sabbir

Sabbir Aswat

Job Title: Activities Coordinator

Joined: 2007

I have worked for Asra and Sanctuary Care for over 15 years. I am passionate about my job and love caring for the residents and making them happy, doing activities and events with them. It is a wonderful achievement to see how happy they are.


Mandeep

Mandeep Kaur

Job Title: Deputy Manager

Joined: 2019

I have worked at Asra for 5 years. The support from the manager and the team is great, with a lovely environment this is a lovely place to work. I am a passionate, caring person and love spending time with our residents. Speaking Gujarati does help too. Our residents are just amazing.


Vishva

Vishva Pankhanis

Job Title: Administrator

Joined: 2015

I have worked for Asra for many years. This is my second home from the manager to housekeeper - we are all one team and support each other. The residents are all amazing. It's a lovely place to be and work.


Maria

Maria Lobo

Job Title: Team Leader

Joined: 2019

I have worked at Asra House for several years now. Asra is a lovely place to work, the residents are wonderful - the manager and all the staff are just one team together.


Jagdish

Jagdish Bhatiya

Job Title: Head Housekeeper

Joined: 2021

I love working here because I enjoy my work and looking after the beautiful people here at Asra House.


Jignesh

Jignesh Chauhan

Job Title: Maintenance Officer

Joined: 2020

I love working hard for our residents - they are always chatting and blessing you. Our residents are all so happy which gives me very high job satisfaction - I love working here and the staff are lovely too.