Clarendon Mews

Grasmere Street, Leicester LE2 7FS
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8.5 45 Reviews
  • Clarendon Mews, Leicester
Clarendon Mews is a care home located close to the Leicester city centre (just behind the Leicester Royal Infirmary), several parks and the legendary River Soar.

Much thought has gone into the design of the home in order to provide a serene environment for the residents.

The home offers:

Dementia Residential Care;
Palliative Care;
Physical Disabilities Care;
Challenging Behaviors Care;
Mental Health Care;
End of Life Care.

The home prides itself on Person Centred Care. Staff give every resident the freedom to continue their daily lives with independence, dignity and personal choice.

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Care Provided by Clarendon Mews

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Clarendon Mews Care Ltd
  • Person in charge
  • Amanda Holmes and Tara Tyers (Co-Managers)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Clarendon Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Clarendon Mews to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors allowed 24 hours a day, 7 days a week.


  • Parking

  • Free parking is available for all guests in the car park.


Clarendon Mews Reviews (45)

Total of 45, showing 1-20
8.5

Clarendon Mews has a Review Score of 8.5 (8.512) out of 10, based on 4 reviews in the last 2 years. Over all time Clarendon Mews has 45 reviews.

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Review from Sylvia S (Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here go out of their way to make you comfortable, help, and professionally care for all. They are enthusiastic, caring, and compassionate. Well done.

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Review from Julie G (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for ensuring everyone had a great day for the King's Coronation, there was a lovely atmosphere and you could tell everyone had gone above and beyond to ensure everyone had fun and lots of food at the party, the hats and flags etc helped to create a great atmosphere. The team
clearly work really hard and ensure everyone is catered for and looked after x well done everyone

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Review from U O (Niece of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel relieved and reassured that my uncle has a place here. I am kept well informed about how he is doing and when there are any issues, such as his having a fall or needing medical attention, the staff are great at keeping me up to date with the situation. When I visited my uncle, I could see he
was feeling calm and happy to be here. He is much less anxious (than when he was living alone) and is benefiting from the company of others. The staff show real interest in the residents and I could see there is an ethos of sensitivity and care.

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Review from T B (Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved in, in January 2023. To date, the staff have been really good, friendly and attentive. The assessment on day one makes sure you have all the services fit for your needs. As a wheelchair user, I have a room big enough that allows me to move around with ease. Facilities include everything from cleaning
and laundry to meal service. There is also always someone to help getting to and from the shower, and communal areas, as well as getting to doctors and hospital appointments off-site. The care home also arranges for hairdressers, chiropodists and other general self-care activities. Key to my experience is an on-site doctor who visits every week and has quickly become familiar with my medical history, they also arrange all required prescriptions and deliveries from the local pharmacy.
I would definitely recommend this care home to those requiring this kind of support.

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Review from Valerie S (Wife of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and very helpful and caring.

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Review from Michael M (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the managers at the care home are excellent. I know my mum is well looked after and if she falls or she gets seriously unwell there is someone there for her. The managers will keep me informed which I appreciate very much. Knowing my mum is not living on her own and is in a safe place and with
other people is very reassuring to us. The seating area in the lounge is better now than when we first visited Mum to sit with her, it used to look like a doctor's waiting room.

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Review from Jane G (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased my dad is here, they are so reliable and caring to the patients they assist so hard, I don't know how they do it, I take my hat off to you all. I don't need to complain at all. Thanks so much, it's so clean, the meals are lovely and his room is cute.

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Review from Hennia P (Sister of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home on first impression is very clean whether it be in the living, dining room or my family member's room. The staff are always very polite, caring, considerate and listen if and when there are issues. Issues are always addressed and I am very reassured and happy that the care given to my
family member is safe, secure, clean and dignified. Thank you for everything, each and every member of staff looking after my family member.

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Review from Jennifer M (Partner of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Clarendon Mews for five years and in all that time he has been treated with the utmost care and consideration. To begin with, he was able to be involved with the residents but as the years have gone on he is more reclusive and the staff are very good at motivating him. If anything
happens, like a fall or an incident, the staff will contact me and tell me what has happened.

Reply from Abbas Alidina, Director at Clarendon Mews

Thank you for your positive review and feedback. Last month (April 2022), we introduced a new full time activities coordinator shift for 12 hours a day. Residents have been partaking in armchair exercises, basketball, painting, baking and board games amongst other activities. We have also started having outside entertainers come in once a month with the relaxation of Covid-19 regulations.


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Review from Charlotte S (Daughter-in-law of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been with Clarendon Mews Care Home for the past three years and we have nothing but praise, thanks and gratitude for the team. The facilities are excellent, communication is outstanding, the food, the staff and the added extras are all of a high standard.
They have dealt with the
recent pandemic very well, facilitating visits virtually and taking great care and attention to cleanliness, hygiene and the care of residents.
I would highly recommend to anyone looking for a specialist facility where you never need to worry.

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Review from Helen M (Sister of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had limited opportunities to visit since the onset of the Covid emergency and, when doing so, have not had access to the full range of facilities or, indeed, extensive contact with staff. However, my relative has been in residence for a good number of years and, during this time, I have always
been more than happy with the standard of care received and have been consistently impressed by the commitment and hard work of the staff.

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Review from Lucy H (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad moved to Clarendon Mews back in January 2020 he seems so much happier than when he did at home. Being surrounded by lovely people making him feel comfortable has definitely given him a better quality of life. The staff are brilliant and often send me videos and photos of Dad enjoying the
activities they have in place, such as the blues brothers night and the on the beach during the warmer weather. Couldn’t be happier with the way the staff are with Dad.

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Review from Laura B (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely amazing carers at this care home, I always know my mum is being very well looked after. The summer house that was built due to Covid has made it so easy to visit my mum and still feel safe.

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Review from Lisa P (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Clarendon Mews since November 2019. Due to her Alzheimer’s and vascular dementia diagnosis, Mum’s behaviour is not always the easiest to deal with and the staff here have coped admirably since she was admitted. Over the last twelve months, she had Covid-19 and was extremely
ill which meant that she stopped eating for several months and lost a great deal of weight. The staff were really good at persuading her to eat little bits, encouraging her to have the fortified drinks she needed and after many weeks of perseverance she gradually started to eat again. Their kindness and support has helped her regain weight and return to her usual feisty self, which at nearly 94 years of age is a great achievement. Thank you.

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Review from Kathleen M (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a full-time resident at Clarendon Mews now for 3 years and in that time we have built really good relationships with all of the carers and members of staff we have had contact with that look after her. We have never had any concerns for her care and trust the staff. They have always
been very kind, compassionate and welcoming to my mother and our family as a whole.

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Review from Kate H (Granddaughter of Resident) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has lived at Clarendon Mews since 2015, she has Alzheimer's which has progressed to needing more one to one care as the years have gone by.
The staff know her needs and her personality very well. They treat her with care and respect her dignity and genuinely care about her and her needs.
Over
lockdown, I was able to keep in regular contact with video calls.
Since visits have been able to restart I have visited my relative on a regular basis in the summer house.
The staff at the home are valued by myself and my family. The love they have for my relative helps me to feel reassured that she is well cared for.
The management staff and director always listen to any concerns I may have and act to reassure and rectify anything that may need amending or changing, and I feel I have a good relationship with them.

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Review from Linda M (Ex Family Member) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has been living in Clarendon Mews for over two years. He developed Alzheimer's at an early age and had challenging behaviours. The home treat him as family, with dignity and respect. In the early stages of his illness the staff stimulated and motivated him to be involved in activities
and he was included in events, taken out on trips and received one to one care and support. In his later stages of his illness they continue to make his stay comfortable and provide a safe and friendly environment. During the pandemic we were kept informed and although unable to visit, the home was always happy for us to make telephone FaceTime contact. I highly rate Clarendon Mews and their staff for their dedication and level of support for what must be an extremely difficult and emotional job and I would recommend them to others.

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Review from J S (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for many years and receives an excellent standard of care. Mum can be difficult to manage but she is always treated with kindness, respect, dignity and above all, the staff care for her as if she was one of their family. Throughout the pandemic when visiting was restricted,
the staff kept us informed and even when she had Covid, they cared for her so beautifully that the family could feel reassured that she was in safe hands. The quality of the home improved greatly with the new management and each member of staff has unique characteristics ensuring that Mum is safe, well cared for and loved. We are extremely lucky that she is there and are glad that we chose this as her home. Thank you Clarendon for everything you have done and continue to do.

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Review from J B (Niece of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle had been in the care home for 20 months until he passed away. My uncle was very happy and content there. As I lived in London I would phone my uncle almost every day. The staff would always be happy to fill me in on my uncle's day. It was peace of mind for me to know my uncle was being well
looked after.

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Review from J J (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home could not have looked after our family and our mother any better. They were caring, loving, thoughtful and supportive for the nine months our mother was with them. We, as a family, cannot fault them and forever thank them.

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Current Review Score: 8.5 (8.512)

Overview of Review Score

The Review Score of 8.5 (8.512) out of 10 for Clarendon Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Clarendon Mews is calculated as follows: ( (33 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.801 Points relating to the number of positive Reviews for Clarendon Mews is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 4 Positive Reviews ÷ 9.4 = 0.426

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

We have one single en-suite room available. All our bedrooms are newly decorated with brand new flooring, skirting and wallpaper.


Awards / Recognitions (1)

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Meet the Team (2)

Amanda

Amanda Holmes

Job Title: Co-Manager

Joined: 2015

Amanda is the Co-Registered Home Manager at Clarendon Mews. With nine years of experience in the care sector, Amanda has worked her way through the ranks to Care Home Manager. Amanda currently has her NVQ Level 3 and is pursuing her NVQ Level 5. Amanda has oversight of the Care Home and the day-to-day operations shared with Tara Tyers.


Tara

Tara Tyers

Job Title: Co-Manager

Joined: 2017

Alongside Amanda, Tara is the Co-Registered Manager at Clarendon Mews. Tara has eight years of experience in the care sector and started her career in domiciliary care. Tara holds an NVQ Level 3 and is also pursuing her NVQ Level 5. Alongside Amanda, Tara has oversight of the Care Home and shares joint responsibility for day-to-day operations.


Frequently Asked Questions about Clarendon Mews

What types of Care is Clarendon Mews registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarendon Mews provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Clarendon Mews have?

There are 45 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Clarendon Mews?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarendon Mews to the centre of Leicester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.