Clarendon Mews

Grasmere Street, Leicester LE2 7FS
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8.5 45 Reviews
  • Clarendon Mews, Leicester
Clarendon Mews is a care home located close to the Leicester city centre (just behind the Leicester Royal Infirmary), several parks and the legendary River Soar.

Much thought has gone into the design of the home in order to provide a serene environment for the residents.

The home offers:

Dementia Residential Care;
Palliative Care;
Physical Disabilities Care;
Challenging Behaviors Care;
Mental Health Care;
End of Life Care.

The home prides itself on Person Centred Care. Staff give every resident the freedom to continue their daily lives with independence, dignity and personal choice.

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Care Provided by Clarendon Mews

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Clarendon Mews Care Ltd
  • Person in charge
  • Amanda Holmes and Tara Tyers (Co-Managers)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Clarendon Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Clarendon Mews to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors allowed 24 hours a day, 7 days a week.


  • Parking

  • Free parking is available for all guests in the car park.


Clarendon Mews Reviews (45)

Total of 45, showing 21-40
8.5

Clarendon Mews has a Review Score of 8.5 (8.512) out of 10, based on 4 reviews in the last 2 years. Over all time Clarendon Mews has 45 reviews.

Overall Experience

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Review from Megan C (Wife of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough as my husband was there for 2 and a half years until his death on 11th June, this year.
The care at this home is brilliant. I would certainly tell anyone. The staff are all very polite and helpful and certainly know their job.

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Review from Lisa G (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over a year. I have always found him to be very well looked after and treated with dignity by staff who are polite and very caring. As a family, we were made to feel welcome and are well informed.

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Review from M F (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that my husband was receiving such wonderful care gave me peace of mind. On visiting my husband, I also was treated with respect and compassion.

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Review from J M (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Clarendon Mews for nearly four years. He passed away in November 2019. During his time there the care he received was exceptional. I found the staff extremely friendly, helpful, understanding and compassionate.

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Review from A B (Niece of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is focused on the individual resident, with each resident having a sensitive approach by the staff. The staff always find a solution to whatever challenge or need may arise for a resident - nothing is too much trouble.

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Review from A G (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, professional and helpful staff. Very helpful, given in the confidence dad is in safe hands.

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Review from Z L (Granddaughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff seem very friendly and welcoming.

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Review from Ashley B (Son of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father was only in the home for a couple of months due to his late-stage dementia however the standard of care and respect from the staff was outstanding. In his final days, it was comforting to know that someone was with him every 30-60 minutes and often sat holding his hand and
would leave with a kiss and a cuddle which I think we would have appreciated. Even during his final days when we visited someone was with him and even brought myself and family drinks and cakes which was a nice touch. Nothing was too much to ask and we always had a warm welcome when we visited.

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Review from Rhona K (Respite Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. They listen to what is required and how you prefer it being done. Nothing is too much trouble even when the home is extremely busy. The food is excellent and varied and if you could can't get to the restaurant you can have it in your room. I've stayed here on
a number of occasions and always found it excellent.

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Review from Rosalind C (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked staying at this home whilst I got better. All of the staff are very caring and helpful.
The food was amazing and the management team helped me get better and get home.
I would recommend this home to everyone. God bless you all.

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Review from Gordon D (Partner of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is in this home and is being looked after very well. They make sure she takes her tablets and food she needs. All the rooms are very clean. Her bedroom is very clean and so is her bed. I am very happy that she is looked after very well. I cannot fault this home at anything they do. Thank
you so much.

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Review from Rachel M (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The heart of this wonderful care home is its staff. Their kindness, understanding and compassion extend far beyond anything they are paid to do or contracted to provide. My mother died peacefully surrounded by love and kindness. Her carers were not only there for her but also for us. We too were
fed, watered, cared for and hugged. There cannot be a kinder and more compassionate bunch of individuals on the planet.

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Review from Kaleem S (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wrote a review last year, in November, when my (now) late father was at the home for respite care.


The original intention, on this other occasion, was also for respite care, however, the home was very considerate in bearing with us in the fact that we were renewing his stay on a weekly basis.


Sadly,

he was ultimately admitted to hospital for the final week of his life. We are, thankfully, at ease now as he is with God Almighty, our Creator.


May God Almighty bless this home with true prosperity.


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Review from Surekha M (Son of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent in the care that they provide my father.
Any concerns that I raise are always dealt with in a professional manner.


The staff are very caring and obliging.
Nothing is too much trouble for them.


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Review from R T (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first came with mam to the care home, there were a few issues. They have been sorted out and mam has been happy in the home with the caring staff and helpful.

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Review from Andy W (Son-in-law of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law receives very good care from carers who treat her with dignity. The refurbishment of the home has improved facilities and made the decor more attractive.

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Review from D B (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the place is lovely. My dad seems well cared for and as happy as he can be. Staff are really friendly and helpful.

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Review from B P (Wife of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New management have been busy revamping all parts of the premises which is a great improvement. The garden has been renovated and is more user-friendly for the residents. The staff are excellent. Nothing is too much trouble for them. They are kind and considerate in their dealings with both residents
and visitors and very professional. I know that my husband is very well looked after and this gives me peace of mind.

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Review from Murray E (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a lot I can say, apart from excellent.

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Review from Ann S (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since April 2017. It is a very friendly care home with a very welcoming atmosphere. He is being looked after by a team of dedicated, understanding and caring staff and it is a relief to see that he is comfortable, safe and well looked after. I was very apprehensive and
worried about having to place my father in a care home but I need not have worried I felt happy about it all right from the start.

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Current Review Score: 8.5 (8.512)

Overview of Review Score

The Review Score of 8.5 (8.512) out of 10 for Clarendon Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Clarendon Mews is calculated as follows: ( (33 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.801 Points relating to the number of positive Reviews for Clarendon Mews is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 4 Positive Reviews ÷ 9.4 = 0.426

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

We have one single en-suite room available. All our bedrooms are newly decorated with brand new flooring, skirting and wallpaper.


Awards / Recognitions (1)

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Meet the Team (2)

Amanda

Amanda Holmes

Job Title: Co-Manager

Joined: 2015

Amanda is the Co-Registered Home Manager at Clarendon Mews. With nine years of experience in the care sector, Amanda has worked her way through the ranks to Care Home Manager. Amanda currently has her NVQ Level 3 and is pursuing her NVQ Level 5. Amanda has oversight of the Care Home and the day-to-day operations shared with Tara Tyers.


Tara

Tara Tyers

Job Title: Co-Manager

Joined: 2017

Alongside Amanda, Tara is the Co-Registered Manager at Clarendon Mews. Tara has eight years of experience in the care sector and started her career in domiciliary care. Tara holds an NVQ Level 3 and is also pursuing her NVQ Level 5. Alongside Amanda, Tara has oversight of the Care Home and shares joint responsibility for day-to-day operations.