Cooper House

Pasley Road, Leicester LE2 9BT
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9.8 29 Reviews
  • Cooper House, Leicester
Welcome to Cooper House Care Home, a warm and inviting residential care facility nestled in the heart of Pasley Rd, Leicester. At Cooper House, the dedicated team pride themselves on providing exceptional care and support tailored to the unique needs of each individual resident. They are committed to creating a nurturing environment where residents can thrive and experience the highest quality of life possible.

Cooper House offers a comprehensive range of services to meet the diverse needs of residents. The residential care programme is designed to provide a supportive and homely environment for individuals who require assistance with daily activities while promoting independence and dignity. With personalised care plans and compassionate staff, residents can feel confident knowing their needs are met with professionalism and respect.

For those living with dementia, the team understand the importance of specialised care and support. The dementia care programme is tailored to meet the unique needs of each resident, focusing on creating a safe and comfortable environment where individuals can thrive. Staff receives specialised training in dementia care techniques, ensuring that residents receive the highest standard of support and understanding.

They also offer respite care services for individuals who require short-term support and assistance. Whether recovering from illness or in need of temporary care while family caregivers take a break, the respite care programme provides peace of mind and exceptional care in a welcoming and supportive environment.

At Cooper House, the team believe in fostering a sense of community and belonging among residents. The range of amenities and activities is designed to promote social interaction, engagement, and overall well-being.

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Care Provided by Cooper House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shirley Hearst (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cooper House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,450
    • Self-Funded Residential Dementia Care £1,068 – £1,450
    • RESPITE Self-Funded Residential Care £1,068 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,450

  • The starting price of a room at Cooper House is 1068. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,
  • (these prices are only a guideline, please contact Cooper House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Cooper House Reviews (29)

Total of 29, showing 1-20
9.8

Cooper House has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Cooper House has 29 reviews.

Overall Experience

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  • 6
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17

Review from Lee D (Relative of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant fault the staff very good with the patients and family members. Always there to help.

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Review from Amy C (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly, my dad is very happy.

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Review from L S (Brother of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is warm and very clean, all staff are friendly and accommodating at all times, quality of food is first rate and the fact that its prepared on site gives that home cooked feeling.
Activities provided are well delivered and are really enjoyable encouraging all to participate.
I have to say that
overall I believe this to be a first rate facility well run
Always a good sign when residents appear to be happy to be there

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Review from Margaret S (Sister of Resident) assisted by family/friend published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home. My brother is well cared for. The staff are friendly and helpful. Attentive to my brother's needs and keep the family informed.

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Review from Lesley M (Daughter of Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful carers treating residents with good care and dignity. Very clean and well maintained home, bright, modern and very well kept both inside and out. Approachable senior staff that take on board your requirements and needs. The home cooked meals are well balanced and nutritional. Overall, I would
highly recommend this care home.

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Review from Brian G (Brother of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's care at Cooper House is 100%. The staff are very kind and caring and work very hard to support the residents. Thank you for looking after my sister.

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Review from Jillian M (Friend of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the amount of care and help in this lovely care home.

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Review from Sam F (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very happy at Cooper House. Staff are lovely and always friendly. There's always something going on to keep the residents happy whether it be crafts or visitors, from singers to pets. Would recommend.

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Review from Elizabeth R (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cooper House are very caring of my mum and perceptive of her needs. They are also supportive of us as a family and always inform us of changes in needs. My mum's meals are complete and ever-changing. The care team and staff liaise with the medical team if they notice any concerns. They
continually keep me informed of any worries. Thank you.

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Review from K B (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Cooper House staff are approachable and nothing is every too much trouble to ask. Kind, considerate and caring.

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Review from Debbie E (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Cooper House!
The staff are all lovely, very friendly atmosphere and are very caring to the residents needs. The food is lovely and the entertainment is great.
The manager has certainly turned the home around, she is amazing.

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Review from Elizabeth S (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Cooper House for three months. In that time she has been treated with so much care. I feel comfortable leaving her after each visit as I know her needs are met and she will have all the care she needs. The staff are very friendly and go out of their way to make Mum and visitors welcome.

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Review from Elaine S (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, always makes you welcome, tea and biscuits, look after my mum really well. Staff are lovely. Would recommend this home to everybody.

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Review from Vicky C (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Cooper House Care Home for nearly three years. I highly recommend the care home and Mum is very happy there. The staff are so nice and friendly, caring and respectful and considerate of Mum's feelings. Always a happy atmosphere. Management and office staff are very approachable and
easy to contact. I am always made to feel welcome. Everyone is treated with dignity. Mum has a cosy, clean and tidy room. Her laundry is done daily. The food is excellent, good choice and all home-cooked. Staff sort out Mum's mobile to ring me daily. She is always happy and she loves the weekly hairdressers!

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Review from Sheila J (Wife of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the home for a week. I am very pleased how he is being looked after, all the ladies here are very friendly, everywhere is so nice and clean.

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Review from Chris W (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round very good, my mam is very happy there which is all I can ask for.

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Review from Wendy B (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad loved Cooper House, from entering through the door It was like home from home. The staff are amazing and always made me feel so welcome, as well as Mum and Dad I felt it was my home too. They both had really nice bright rooms, adequately furnished which were kept spotlessly clean.
There
was always a lovely atmosphere even on the busiest of days and staff always took time out to chat. The care provided by Cooper House was brilliant and I felt reassured both Mum and Dad were in the best place to have all their needs met. Mum and Dad both passed away at Cooper House due to underlying health conditions and whilst a sad time I couldn’t have wished for a better place for them to have spent their last few years together. Thank you to each and every one of you, you are all truly amazing.

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Review from George P (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is I am happy here. It's nice, I like it.

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Review from Nicola S (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really good and very friendly.

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Review from Hazel H (Sister of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was dealt with extremely professionally and with great compassion. It was comforting to know that the staff are extremely caring and experienced.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Cooper House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Cooper House is calculated as follows: ( (117 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooper House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Shirley

Job Title: Registered Home Manager

Joined: 2023

Shirley brings numerous years of experience as a registered care home manager to Cooper House, providing exceptional quality care for our residents at Cooper House


Frequently Asked Questions about Cooper House

What types of Care is Cooper House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cooper House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cooper House have?

There are 32 Single Rooms.

What are the Facilities & Services at Cooper House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cooper House to the centre of Leicester?

2.8 mile(s) as the crow flies, distance by road may be significantly further.