Cooper House

Pasley Road, Leicester LE2 9BT
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9.8 29 Reviews
  • Cooper House, Leicester
Welcome to Cooper House Care Home, a warm and inviting residential care facility nestled in the heart of Pasley Rd, Leicester. At Cooper House, the dedicated team pride themselves on providing exceptional care and support tailored to the unique needs of each individual resident. They are committed to creating a nurturing environment where residents can thrive and experience the highest quality of life possible.

Cooper House offers a comprehensive range of services to meet the diverse needs of residents. The residential care programme is designed to provide a supportive and homely environment for individuals who require assistance with daily activities while promoting independence and dignity. With personalised care plans and compassionate staff, residents can feel confident knowing their needs are met with professionalism and respect.

For those living with dementia, the team understand the importance of specialised care and support. The dementia care programme is tailored to meet the unique needs of each resident, focusing on creating a safe and comfortable environment where individuals can thrive. Staff receives specialised training in dementia care techniques, ensuring that residents receive the highest standard of support and understanding.

They also offer respite care services for individuals who require short-term support and assistance. Whether recovering from illness or in need of temporary care while family caregivers take a break, the respite care programme provides peace of mind and exceptional care in a welcoming and supportive environment.

At Cooper House, the team believe in fostering a sense of community and belonging among residents. The range of amenities and activities is designed to promote social interaction, engagement, and overall well-being.

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Care Provided by Cooper House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shirley Hearst (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cooper House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,450
    • Self-Funded Residential Dementia Care £1,068 – £1,450
    • RESPITE Self-Funded Residential Care £1,068 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,450

  • The starting price of a room at Cooper House is 1068. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,
  • (these prices are only a guideline, please contact Cooper House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Cooper House Reviews (29)

Total of 29, showing 21-29
9.8

Cooper House has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Cooper House has 29 reviews.

Overall Experience

  • 22
  • 6
  • 1
  • 0
  • 0

Date Published

29
10
10
12
17

Review from David L (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been in this care home since July 13th this year and the home is really nice and have settled into my home really well. The staff and management are brilliant and have made me really welcome in my new home.

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Review from L H (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful, mum gets on well with most of them at Cooper House.

Reply from Natalie Vive-Kananda at Cooper House

Hello,


Thank you for taking the time to review Cooper House, if in the future you have any suggestions please make them known.
Kind regards.


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Review from Christine R (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I am in debt to the wonderful team who care for my father at Cooper House. I have always been impressed by the professional way my dad is looked after and the extra lengths the staff go to treat him with dignity, compassion and affection but after a period of ill health recently, this was
heightened. It was recognised that he was unwell and medical advice regarding my dad was sought in a timely and appropriate way and he was quickly admitted to hospital. I was kept fully informed throughout this process. On returning to Cooper House, a member of staff discussed his discharge summary with me and showed total understanding of his condition and care required post-discharge to facilitate his recovery. Subsequently, he is recovering well,
Both myself and my brother live in the South West of England and are unable to visit our father often but have utter confidence that the Cooper House team will care for him to the high standard we would wish for him.

Reply from Sophie Ferguson, Hospitality Officer at Cooper House

Hello Christine,


Thank you for your review, at Cooper House we appreciate and value all feedback. It is great to hear that you are happy with the care your Dad receives we are proud of our staff but hearing reviews like yours really does put the icing on the cake!


Kindest regards,


Sophie Ferguson
Group Hospitality Officer


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Review from P T (Granddaughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted warmly by staff, homely environment. Activities have improved now and activities coordinator has been employed. Home always clean and tidy although staff are busy they always find the time to talk to me when I visit. Prior to my grandma being admitted to Cooper House she was eating very
little and sleeping most of the day, since living at Cooper House she is much more alert and chatty and is eating small amounts which is a big improvement.

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Review from C R (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a number of elderly residents, some who are frail and many with dementia and/or Alzheimer's. I visit unannounced usually as I live out of the area. Staff are always welcome and treat all the residents with respect and affection. Staff understand residents habits and treat each person as
individuals with respect. If there is any concern about a resident's health they contact the GP immediately. There appear to be good liaisons between local health centres and the home. My father is much happier here and relaxed.

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Review from Shiela O (Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care and staff are a nice friendly lot. would like to do Bingo more often. Happy with food. Wish other people would take part in more activities.

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Review from Elsie L (Nephew of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Make regular activities.

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Review from P. L. (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been in here, the care that I am receiving has been outstanding. I couldn't ask for a better care home. It's like 'home from home'. I couldn't ask for better people.

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Review from Kate S (Friend of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lack of entertainment and activities for residents They just sit around all day sleeping, staring at four walls. People with dementia are still human beings with feelings and have knowledge hidden. They remember the olden days. Why can't music be played for them in the rooms they sit in.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Cooper House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Cooper House is calculated as follows: ( (117 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooper House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Shirley

Job Title: Registered Home Manager

Joined: 2023

Shirley brings numerous years of experience as a registered care home manager to Cooper House, providing exceptional quality care for our residents at Cooper House