Glenfield Woodlands

11 Holmwood Drive, Glenfield, Leicester LE3 9LG
Submit a Review
9.8 51 Reviews
  • Glenfield Woodlands, Leicester
Glenfields Woodlands has a patient and caring team of staff, committed to maintaining a home from home that residents can make the most of each day.

Residents have the privacy of en-suite bedrooms, which are fitted with call systems, while the interior and gardens are also ideal for wheelchair users and many activities, entertainments and outings are regularly organised as well.

Staff welcome both long and short-term care arrangements, dedicated to a service that is flexible to suit each individual and carried out with compassion.

Show Glenfield Woodlands on the Map

Care Provided by Glenfield Woodlands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 17 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Illson (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Glenfield Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No time restrictions, just ask that meal times are respected.


  • Parking

  • Large spacious car park


Glenfield Woodlands Reviews (51)

Total of 51, showing 41-51
9.8

Glenfield Woodlands has a Review Score of 9.8 (9.802) out of 10, based on 16 reviews in the last 2 years. Over all time Glenfield Woodlands has 51 reviews.

Overall Experience

  • 36
  • 15
  • 0
  • 0
  • 0

Date Published

51
2
7
16
35

Review from J C (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care given to my mother. Staff interaction very good.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your comments are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum moved into Glenfield Woodlands last year. She has always lived on her own, but as a family, we knew she needed extra help, so looked at a few Care Homes. After consideration, we decided it seemed a small, friendly, and more personal care home. The residents always seem happy, and the staff welcoming,
always replying and responding to any queries and worries we may have.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you very much Lorraine for taking the time to review Glenfield Woodlands. Your comments are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is cared for in a kind and compassionate manner, all his needs are catered for and although he can be difficult at times he is always shown the same consideration.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Jane for reviewing Glenfield Woodlands. Your comments are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanne C (Granddaughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely fantastic care home.
Would recommend to friends and family, have already recommended to a friend.
A care home that makes you feel like 'home' not a business like others.
The staff have become like a second family to us and we have formed new friendships.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Leanne, for your kind words. We pride ourselves on being a homely place for our residents to live.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Niece of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I brought 3 teenagers to visit their great auntie and we were made very welcome. There was plenty of seating and we could sit and chat with my auntie (and their great auntie) for as long we wanted.
Cups of tea were provided and there was a bathroom we could use, very grateful for both as we had driven
over 2 hours. The home was clean and nicely decorated, staff were welcoming and friendly. My aunt was very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Friend of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is managed well and the staff are caring and kind to the residents, treating them with patience even though at times they are rushed off their feet.
As with all homes, I have visited, there is never enough staff but, taking this into consideration, the individual needs of residents are well
catered for. This is helped by the fact that it is a small home and there is not a large turnover of staff.
In general, the atmosphere is friendly and welcoming to residents and their visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne C (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Woodlands four months ago. I chose the home after visiting others as the manager was business-like but caring, and the room available, pleasant. Staff are pleasant, always positive and know and understand Mum's dementia needs. I am informed of any concerns and her frequent falls.
The lounge is carpeted, though a bit cool for Mum's needs. Mum likes her room but because of her falls does not spend time there. Staff are caring and helpful. The only downside is the lack of activities. The TV is on but Mum can't see it from her usual seat. Staff work hard and seem very busy at weekends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and provide my mother with excellent care. They also provide little extras such as engaging her in talk and keeping her mind active. When I visit they also are lovely to me. Cannot express my thanks and gratitude enough- they all take their jobs to a high level.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently booked my mother into Glanffrwd Care Home for a weeks respite care while I went on holiday. Having never done this before I found the staff very helpful answering all my queries satisfactorily. On the day my mother went in they made her feel very welcome and put her at ease. My wife and I
found all the staff we spoke to very friendly, polite and professional. I would confidently use the home again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz F (Daughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean, never smells. There is a pleasant and homely atmosphere and all the staff are friendly and caring. There are two lounges which gives residents the opportunity to choose where to sit. The dining area is a nice and opens onto the large accessible garden. The food is nutritious
and tasty. Medical assistance is called in whenever needed - GP and district nurse support is very good. Care plans are regularly updated and relatives/residents are encouraged to get involved in this process. I am very happy with the care my mum receives and would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry L (Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the only male clients here. I get lonely, there are 18 of us and I am the youngest. I have been here 27 months. I have a nice room with a large tv with cd and dvd player, my own toilet with wash basin, shower gel. LCFC duvet cover, photos of the soaps on my doors. My hobby is writing letters to
the Queen and Prince Philip, Prince William and family and I send birthday cards and Christmas cards too. Have a great football team Leicester City currently 3rd in the charts, got Man United at the end of the month. If LCFC win they will go top.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Glenfield Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Glenfield Woodlands is calculated as follows: ( (152 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 182 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glenfield Woodlands is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet