Meadow's Court has a Review Score of 9.6 (9.567) out of 10, based on 26 reviews in the last 2 years. Over all time Meadow's Court has 69 reviews.
Review from J S (Next of Kin) published on 3 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for your kind words, it really means a lot to us. We know how important it is to feel confident that your loved one is well cared for and I'm so pleased to hear that you feel welcome and kept informed. That's exactly what we want for every family here.Our team works hard to make Meadows Court feel like home, so hearing that you've noticed the warmth, cleanliness and level of care makes us really proud. It's wonderful to know that would recommend us and I will ensure this is passed onto our team as they will be delighted to read your kind words.If there's ever anything you need, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Granddaughter of Resident) published on 19 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for your lovely review. We know how tough it can be when a loved one moves into care, so it really means a lot to hear that your grandma is happy and well looked after at Meadows Court. Our team truly cares about every resident and we're so glad we've been able to support your grandma and bring your family some peace of mind. It's a privilege to care for her and we love having her as part of our Meadows Court family. If there's ever anything you need, we're always here. Thanks again for your kind words they've really made our day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hayley W (Daughter of Resident) published on 31 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for sharing these kind words during such a difficult time. We are deeply sorry for your loss. It was truly our privilege to have cared for your mum and to support you and your sister during her final days. We're glad to hear that our team was able to provide comfort and care to your mum and to your family when it mattered most. Your feedback means a lot to us, and we will be sure to pass on your appreciation to our staff. Please know that our thoughts are with you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill W (Sister of Resident) published on 31 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for your kind words. We're so pleased to hear that your relative is happy and well cared for. Our team always strives to provide a welcoming and supportive environment, so it's great to know that you've had such a positive experience. It's also wonderful to hear that the activities and local community connections are making a difference, as these play an important role in our residents' wellbeing. Your feedback is really appreciated and we're always here if you ever need anything.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Z D (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for taking the time to share your kind words about your grandmother's care. We are delighted to hear that you are very happy with the care and support she is receiving. It means a great deal to us that families feel confident and reassured about their loved one's well-being. If you ever have any questions, suggestions, or specific feedback, please don't hesitate to reach out. We are always here to listen and support your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Son of Resident) published on 23 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you so much for taking the time to share this. It really means a lot to us to hear that your mum felt cared for and respected, especially in her final days. We're glad you and your family felt welcomed and allowing her dogs to visit was an easy decision they were clearly so special to her, and we know how much comfort those visits can bring. I'll make sure to share your lovely comments with the team. If there's ever anything we can do or if you'd just like to stay in touch you are always welcome to get in touch with us or pop in for a visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H C (Friend of Resident) published on 15 November 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for taking the time to share your experience. It's lovely to hear that your friend was in good spirits during your visit. Ensuring residents have access to the care and support they need, including things like eye checks, is so important to us and we're glad this was arranged for her. It's also great to hear that she is well cared for and that you found our staff welcoming. We really appreciate your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I W (Daughter of Resident) published on 25 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for sharing your experience with us! We recognise that adjusting to a new environment can take time and we're delighted to hear that your mum has settled in so well. It's wonderful that you were able to join her for lunch and experience the meals we provide, our kitchen team takes great pride in providing delicious meals. Our staff are dedicated to creating a homely atmosphere for all of our residents and I will be sure to pass on your kind words to them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T S (Niece of Resident) published on 25 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
We are delighted to hear that your aunt is happy with the care she is receiving at Meadows Court Care Home. It's wonderful to hear that she enjoys the range of activities we offer, our activities coordinator is always coming up with new ideas to keep our residents engaged and is truly passionate about her role. We take pride in our freshly prepared meals and it's gratifying to know that you enjoy them as well. Your kind words about our staff are greatly appreciated and I will make sure to pass them on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila W (Friend of Resident) published on 23 October 2024
Submitted via Postal Card •
Report
Overall Experience
2.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for taking the time to review our home. It really means a lot to our team to know that their hard work is noticed and appreciated, they will be delighted to hear this. Our kitchen team puts a lot of effort into creating delicious meals and it's wonderful to hear that you're finding the menus appealing. If you have any favourite dishes or suggestions, we'd love to hear them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Son of Resident) published on 18 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement at Meadow's Court
Thank you so much for sharing your experience with us. We are really happy to hear that your mother has settled in and is enjoying her time here and that she is enjoying the food. It's great to hear she's connecting with our staff, as we always aim to create a friendly and supportive environment. Your feedback about the cleanliness and atmosphere means a lot to us. We know how important it is to feel comfortable and at ease, both for residents and their families. If there's ever anything we can do to make your mother's experience even better, don't hesitate to let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Niece of Resident) published on 23 August 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
It's fantastic to hear that you've noticed improvements in our home. Our team is dedicated to creating a clean and inviting environment, so it's great to know that the changes have made a difference. We're aware of the need for updates to some of our rooms and are actively working on further improvements. I will ensure your comments are passed over to our team as they will be delighted to hear that their hard work does not go unnoticed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert N (Son of Resident) published on 2 August 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
Thank you for your feedback. I'm really glad to hear that you've had a positive overall experience and that you enjoy the activities and the time our staff takes with each resident. I understand your concern about the wait times for the bathroom, especially when many residents need assistance at the same time. While it's a challenge we're aware of, we're constantly looking for ways to improve the flow and ensure everyone's needs are met as efficiently as possible. Receiving reviews from family members are really important to us and if you have any further feedback or thoughts please let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Husband of Resident) published on 29 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement at Meadow's Court
Thank you so much for your wonderful review and for awarding us a full five stars across all categories! We are thrilled to hear that you are happy with our staff and the overall experience at our care home. Our team is dedicated to providing the best possible care and environment and they will be delighted to see your feedback. Thank you again for taking the time to share your experience as it is incredibly important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Brother of Resident) published on 23 July 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Meadow's Court
I'm so glad to hear that your sister is getting along well with our staff. We team pride ourselves on creating a friendly and welcoming atmosphere, and it's wonderful to know that she feels comfortable here. If you ever have any more feedback or if there's anything we can do to make her experience even better, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M R (Brother of Resident) published on 10 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wayne S (Son of Resident) published on 5 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew T (Son-in-law of Resident) published on 6 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement at Meadow's Court
Dear Andrew, thank you kindly for taking the time to complete a review of the home and services provided. We pride ourselves on providing a clean and warm environment for our residents to thrive in and it makes us extremely happy to hear your comments. I will be sure to pass this on to the care team at the home. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.567) out of 10 for Meadow's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for Meadow's Court is calculated as follows: ( (207 Excellents x 5) + (69 Goods x 4) + (25 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 305 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Meadow's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Nov 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2022
My name is Baljinder Kaur and I’ve been a registered manager at Meadows Court Care Home since January 2023. I am a very motivated, hardworking, reliable, honest, loyal person and a fast learner who can work well within a team or individually using my own initiative.
I am a professional who has successfully finished under graduation degree gaining a BA (Hons), NVQ 2 and 3 in Health Social Care with over 10 years’ experience. I am also currently doing a B.Sc in health and social care 3rd year (part-time on hold at the moment) whilst successful in my current employment as a Home Manager and fluent speaker in English, Hindi and Punjabi. I have good health and social care experience and transferable leadership and management skills to work flexibly in any environment.
My self-sufficiency and motivation always have led me to where I am, also I am not apprehensive about new challenges to achieve any opportunities undertaken.
I am passionate and have always enjoyed working with older people and I have a wealth of experience, knowledge and skill from my past roles. In my current role as home manager, I have already built up a good effective working relationship with staff, service users and their families. I can lead, motivate, supervise, support and assist the team to carry out their job roles to the best of their abilities. I can carry out full assessments and risk assessments on new and current service users. I have a good understanding of End-of-life care, Mental Health, MCA, Best interest decisions, Safeguarding, Notifications, Khloe’s, the Recruitment process, Challenging behaviour and Dementia. I have excellent knowledge on day to day-to-day operations of residential homes and the various audits that need to be carried out to ensure safety and effectiveness.
I can also work alongside professionals such as the Care Quality Commission and local authorities. I have worked my way from Care Assistant to senior care assistant, deputy manager and Home Manager. Having worked at every level has ensured I have a greater understanding of person-centred care and care planning. I am also trained in the safe handling of medication, safeguarding, moving and handling, care planning and many other trainings. I am very confident in liaising with GPs and all healthcare professionals. I am now looking to bring my wealth of experience and knowledge to my current position. I have a positive attitude and strive to promote all service users' safety, health well-being and staff independence, by encouraging them to fulfil their potential for their job role, my management approach is firm but fair.
