Fees are based on an individuals assessment.
At The New Wycliffe, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site car parking space is available for residents and their loved ones when visiting.
The New Wycliffe Home has a Review Score of 9.9 (9.883) out of 10, based on 33 reviews in the last 2 years. Over all time The New Wycliffe Home has 82 reviews.
Review from H H (Friend of Resident) published on 14 February 2025
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for an amazing review for The New Wycliffe! It's great to see how much of a difference they're making for residents and their families! They continue to provide exceptional care for all of those in their care. Thanks again!
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Review from Paul L (Nephew of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for sharing your experience with The New Wycliffe. It's heartening to hear how warmly your auntie was welcomed and that the care and dedication from the staff have been consistently excellent since her arrival. The retention of staff and their loving, patient attitude are a testament to the positive culture at the home. Knowing your auntie speaks so highly of them is a wonderful reflection of the quality of care provided.
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Review from Dawn H (Resident) published on 15 January 2025
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for sharing such an uplifting review! It's wonderful to hear that The New Wycliffe Home provides such a luxurious and homely environment. From the fantastic food and spacious rooms to the lively activities and caring staff, it's clear that they go above and beyond to make residents feel comfortable and happy. Your appreciation for their efforts truly shines through. Thank you for sharing this heartwarming feedback!
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Review from R J (Son of Resident) published on 14 January 2025
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for sharing your experience! It's fantastic to hear that your mother has settled into her new home and is receiving such outstanding care. Knowing that the staff are welcoming and attentive, and that the management team has gone above and beyond to meet her needs, must bring great peace of mind to you and your family. Your kind words truly reflect the dedication and compassion of the team- thank you for sharing this positive feedback!
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Review from Simon H (Son of Resident) published on 9 October 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your heartfelt review. We're so pleased to hear that your dad is happy and well cared for and that our staff have made such a positive impact by treating him like family. We understand how difficult the decision must have been for your family, and it's comforting to know that the care and activities, like the recent barge trip, have brought joy to your dad, as well as to your mum and sister. Your kind words mean so much to us, and we're grateful for your support. We'll continue to provide the best care possible. Thank you for your encouragement!
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Review from W M (Friend of Resident) published on 9 October 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for your kind review. We're delighted that your first experience at The New Wycliffe Home was such a positive one, and that you found the staff and environment so welcoming. It's wonderful to hear that the friendly atmosphere stood out to you, and we're confident that the residents feel the same. Your 5-star rating means a great deal to us, and we truly appreciate your support!
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Review from John P (Husband of Resident) published on 9 October 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for your heartfelt review and for sharing your journey with us. We're honoured that you chose The New Wycliffe after such careful consideration and that it has become such a positive part of your life for the past six and a half years. It's wonderful to hear how much you appreciate the love and respect our team provides to the residents and that the activities and outings make a difference. We understand how challenging it can be to cope with dementia, and we're glad our knowledgeable staff have brought you peace of mind. We're excited about the future under Midlands Care, and we're grateful for your trust and kind words. Thank you again for your continued support!
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Review from S H (Wife of Resident) published on 23 September 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your heartfelt review. We're so glad to hear that your husband has found a true home at The New Wycliffe and that both he and your family feel supported and cared for. It's wonderful to know that the staff have become like family to him and that he's thriving with the activities and trips. Your kind words about the love and respect he receives, as well as the care extended to you and your family, mean the world to us. We're truly grateful for your trust and for allowing us to be part of his journey in his new forever home!
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Review from J S (Sister of Resident) published on 19 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for your incredibly thoughtful and touching review. We're truly honoured to have been able to care for your sister and provide the support she needed. It's wonderful to hear that you found the home to be a bright and happy place, filled with positivity and that the staff's hard work and dedication made a difference in both your sister's care and your experience with us. We're especially glad that the manager took the time to get to know your sister personally, as we believe in delivering care that respects each individual's unique needs and personality. Your kind words about the food and the compassionate care your family received during such a difficult time mean the world to us. We're also grateful that you felt listened to and supported throughout your time here. Thank you for your trust and for sharing such a heartfelt message-it's truly appreciated by everyone at the home.
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Review from S D (Daughter of Resident) published on 18 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for your kind words. We're delighted to hear that your mum feels like part of our family and enjoys the outings and activities. We truly appreciate your feedback!
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Review from A B (Daughter of Resident) published on 18 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your wonderful review. We're truly touched by your kind words and are so happy to hear that your father, your family, and yourself felt supported, respected, and loved during his time with us. It's heartwarming to know that we could make his 90th birthday and the day trips so special and memorable. We're honoured to be considered an extended family to you, and it means the world to us. Thank you for your trust and for letting us be a part of these precious moments. Your appreciation is truly felt by the entire team!
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Review from S M (Wife of Resident) published on 18 September 2024
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4.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your heartfelt review. We're so glad to hear that you feel confident in the care your husband is receiving at The New Wycliffe, especially during such a challenging time. It's comforting to know that the warmth and dedication of our staff make a positive difference for both you and your husband. We truly appreciate your kind words about the efforts made to ensure residents enjoy life here and the consideration shown to friends and family. Your feedback means a lot to us, and we're grateful for your trust and support. Thank you!
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Review from L B (Daughter of Resident) published on 17 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your lovely review. We're so glad to hear that your mum has been well cared for over the past two years at New Wycliffe. It's great to know that you find the carers and seniors helpful and the home is clean and well-maintained. We're also pleased that your mum enjoys the activities and outings, and that the garden provides a peaceful space with wheelchair access. Your kind words mean a lot to us, and we truly appreciate your support!
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Review from David S (Husband of Resident) published on 16 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your thoughtful review and for sharing your experience. We're pleased to hear that you find the care provided by our staff to be excellent and that other aspects of the home meet your expectations. Your recommendation means a great deal to us, and we're grateful for your trust and support. Thank you again for your feedback!
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Review from Nina N (Daughter-in-law of Resident) published on 16 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your kind review. We're honoured that your family trusted us again for your mother-in-law's respite care, knowing the level of care we provide. It's wonderful to hear that you've had a positive experience with us in the past and that our team continues to meet your expectations. We appreciate your continued support and confidence in us. Thank you for sharing your feedback!
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Review from S J (Granddaughter of Resident) published on 16 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for sharing your experience. We're so glad that your grandma's birthday celebration went smoothly and that our staff could provide a private space for your family. It's wonderful to hear that you found the home clean and welcoming, and we're especially pleased that you've noticed the positive impact the care has had on your grandma's quality of life. Your kind words are truly appreciated, and it's reassuring to know we're making a difference. Thank you for your support!
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Review from Ethan J (Grandson of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your kind review. We're so happy to hear that you're glad your grandad is in our care and that the carers are making everyone feel welcome. It's great to know that the fun activities are helping to keep the residents engaged and happy. Your feedback is truly appreciated, and we're grateful for your support!
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Review from Clarisse H (Friend of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you so much for your detailed and thoughtful review. We're delighted to hear that your friend is well cared for and that you've noticed the dedication of our team to person-centred care. It's wonderful that you've had positive experiences during your visits, and we appreciate your kind words about the organisation and communication, especially during busy times like meal service. We're glad you enjoy the variety of activities and outings we offer, and that family and friends feel welcome to join in. Your recommendation means a lot to us, and we're always here if you have any questions or concerns. Thank you again for your support!
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Review from Jade O (Granddaughter of Resident) published on 12 September 2024
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5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your kind review. We're delighted to hear that your granddad is enjoying his time at The New Wycliffe and that the activities, especially those involving music, are contributing to his well-being. It's wonderful to know that he feels well looked after and cherished by everyone here. Your satisfaction with his care and the positive changes you've noticed bring us great joy. Thank you for sharing your experience and for your continued support!
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Review from Emma O (Granddaughter of Resident) published on 12 September 2024
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Overall Experience
5.0 out of 5
Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home
Thank you for your lovely feedback. We're so glad to hear that your grandad enjoys the variety of activities and that the staff's kindness and energy are making a positive difference. It's wonderful to know he feels well cared for. We appreciate your review and thank you for showing us your support!
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The Review Score of 9.9 (9.883) out of 10 for The New Wycliffe Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.883 for The New Wycliffe Home is calculated as follows: ( (353 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 394 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The New Wycliffe Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2008
Katie Fleetham is a compassionate and dynamic manager with extensive experience spanning head office and hands-on care roles. Her well-rounded expertise and tireless energy make her an invaluable leader, driving positivity and excellence throughout the home. Katie’s kind and approachable nature fosters a warm and supportive environment for both staff and residents, ensuring everyone feels appreciated and cared for. Her dedication and passion shine through in everything she does, making her a true asset to the team.
Job Title: Deputy Manager
Sarah is a ray of sunshine and a fabulous deputy. She has been at the home for a long time and her experience shines through. She is a friend to all and works hard to keep both staff and residents happy. She is dedicated to social care with all of her heart. Her favourite part of her role is to see the residents smile, it makes it all worth it.
