The New Wycliffe Home

111 Gleneagles Avenue, Leicester LE4 7YJ
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9.9 82 Reviews
  • The New Wycliffe Home, Leicester
The New Wycliffe - Care Home Leicester is a care home known for its exceptional workforce, with a long-standing team that provides continuity and familiarity for residents. With all ensuite bedrooms and lush gardens, the home offers a tranquil and supportive environment for all. The team goes above and beyond by being trained to specialise in caring for residents with dementia and also sensory impairments, ensuring personalised care that meets each individual’s needs.

The home’s daily life is enriched by nutritious, home-cooked meals and a carefully planned activities programme that fosters connection, creativity, and enjoyment. The New Wycliffe’s team is dedicated to creating a safe and inclusive space where residents feel valued and supported.

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Care Provided by The New Wycliffe Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Fleetham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (47)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025

Funding & Fees Guide for The New Wycliffe Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175

  • Fees are based on an individuals assessment.
  • (these prices are only a guideline, please contact The New Wycliffe Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At The New Wycliffe, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


The New Wycliffe Home Reviews (82)

Total of 82, showing 21-40
9.9

The New Wycliffe Home has a Review Score of 9.9 (9.883) out of 10, based on 33 reviews in the last 2 years. Over all time The New Wycliffe Home has 82 reviews.

Overall Experience

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Review from S C (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The New Wycliffe are brilliant. They care so much for the residents and nothing is too much trouble. Everyone is very approachable and I know my dad is getting the best care. There are always activities on the go and music and the atmosphere in the home is wonderful.

Reply from Alexandra Cooke, Marketing at The New Wycliffe Home

Thank you so much for your kind words! We're delighted to hear that you're pleased with the care your dad is receiving at The New Wycliffe. Our dedicated team strives to create a warm and engaging environment for all our residents, and it's wonderful to know that the activities and atmosphere are making a positive impact. Your feedback means a lot to us!


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Review from A S (Niece of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at The New Wycliffe for a few years now; she loves it there, the staff are amazing with her, and she's a very funny character and loved by all. Would like to thank everyone at The New Wycliffe for everything you do for her and will continue to do for her.

Reply from Alexandra Cooke, Customer Engagement at The New Wycliffe Home

Thank you for your kind words! We're thrilled to hear your aunt loves being at The New Wycliffe and feels well cared for by our staff. We truly appreciate your support and look forward to continuing to provide her with the best care possible.


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Review from Donna J (Daughter-in-law of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I met was very respectful, caring, gentle, calm and gave me and my family all the space, support and time we needed, with teas on a constant supply and caring words, hugs and a great knowledge of my mum's needs giving us amazing support right up until Mum's passing and even then
again, love and compassion to each and every one of us, can't have imagined a better experience in such a tough part of life.

Reply from Alexandra Cooke, Marketing at The New Wycliffe Home

Thank you for taking the time to leave such kind and thoughtful feedback for our home. We are sorry for your loss, but happy to hear that we were able to support you and provide comfort when you needed it most. We will pass it onto the team.


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Review from Lisa K (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here as her previous home wouldn't take her back after she fell and broke her hip. Her final 3 months were spent in this fantastic home, cared for by excellent staff. We all fell in love with the place and staff and wish she had been here the previous 2 years she spent in another home. Cannot
fault anything to do with The New Wycliffe. 100% recommend this place to everyone.

Reply from Alexandra Cooke, Marketing at The New Wycliffe Home

What kind words and such a lovely review, thank you. We strive to provide warm and homely environments for all of our residents, so are overjoyed to hear that your mum had such a fantastic time at The New Wycliffe Home.


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Review from A K (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming into the home for a number of years. I have found the staff have always been friendly and accommodating when I have visited. They have answered my questions or queries with regards to the residents I have been visiting. The care they have provided has been good and the residents appear
happy and content during my visits.

Reply from Alexandra Cooke, Marketing at The New Wycliffe Home

Thank you for your kind review. It is wonderful to hear that you have had such an excellent experience with The New Wycliffe Home and can see our residents are happy. We will pass on your kind words to the team.


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Review from John L (Brother of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at The New Wycliffe for over 12 months. As an Alzheimer’s sufferer, she has received care of complete excellence. The home is always clean and warm and the staff are very caring and provide care beyond my expectations. Activities and entertainment are always on offer as
well as trips out. I could not ask for better care for my sister.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to leave your review and kind comments regarding the care your sister is receiving at the New Wycliffe Home, I am always pleased to read that our care matches your and your relative's expectations.


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Review from N H (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family could not wish for a better place for my dad to be cared for. This was not an easy decision for my mum to make but knew New Wycliffe Home along with management and their support, we knew as a family this was the right decision. You are all amazing people thank you.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to leave your comments, we know how difficult it can be choosing the right care for family members, its great to read that you feel you have made the right choice with our home and I am delighted you are satisfied with the care we provide.


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Review from Stephen M (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting various care homes my family decided to send my mother to New Wycliffe Home as this was found to be extremely clean and warm with extremely friendly and caring staff who went above and beyond our expectations of the care my mother needed.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to review our home, I am pleased that our home, care provided and our staff not only met but exceeded your expectations. I really appreciate your comments and will pass them on to our teams in the home.


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Review from Pamela M (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm and welcoming home, nothing is too much trouble, the residents are very well looked after and seem very happy there. The staff are very helpful and take great care of everyone there, it's a place I would like to go to if the need ever arises.

Reply from Laura Scott, Digital Marketing and Communications Officer at The New Wycliffe Home

Thank you for taking the time to complete a review. It means a lot to us and our team that you and your family have had a lovely experience with us.


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Review from Stasia H (Friend of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to the New Wycliffe these last 12 months. I visit my dear friend who has dementia. We have been close friends for the last 60 years. During my working life, I visited many care homes and my experience with the facilities and staff at the New Wycliffe has been of the highest
quality. The staff are kind, patient and caring with the residents. There are plenty of activities and outings and they are always keen to encourage the residents to engage. They have done their utmost to help my friend settle in under very difficult circumstances. I highly recommend it.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you so much for taking the time to leave your review - it's always great to receive such positive feedback about our care and your experiences when you visit our home. Thank you for the recognition of our effort to ensure all our residents are involved, that's important for us to hear and your comment of 'highest quality' for our facilities and staff is greatly appreciated. Thank you so much and we look forward to welcoming you into the home again.


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Review from N M (Granddaughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved to this home and the improvement in her well-being has been amazing! The staff have really helped her with socialising again, they ensure her daily needs are met and they encourage her to join in with activities. I highly recommend this home to anyone! I feel that the staff really put
the family's worries at ease! The residents are given a variety of meal choices for their 3 main meals, they are also offered drinks and snacks throughout the day, which again have a good variation.

Reply from Laura Scott, Digital Marketing and Communications Officer at The New Wycliffe Home

Thank you for taking the time to complete a review. It's so lovely to receive such positive feedback and hear you and your relative have had a wonderful experience.


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Review from Jenny C (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to The New Wycliffe in June 2022. She sat in the foyer an empty soul. She'd lost all her trust and desire for life. But finding this home would finally become Mum's little piece of heaven on earth. These cares are fantastic. They spent time with Mum and gave her time, love,
patience respect and empathy, all the aspects of human kindness. Slowly she began to come alive. I'd walk in and see her smiling and laughing, I knew then she was in the right place for her. Sadly my mum died at The New Wycliffe in September 2023, but this home and the carers gave her a happy life for those final 16 months. I have no reservations at all in recommending this home to anyone's loved ones. From the minute you walk through the doors it is all about those residents, their comfort and their happiness. These people go above and beyond anyone's expectations for their residents. I'd like to send them heartfelt thanks for everything they did for me and Mum.

Reply from Steve Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to leave us a review, it's so heartening to read your kind words and that we have made such a difference. It's our aim to make our home our residents' and relatives' home so anyone living with us feels comfortable. Thank you again for such kind words.


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Review from Stephen K (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are deeply grateful for the exceptional care that New Wycliffe Home provided to my mum during the final 18 months of her life. The dedicated team at the home went above and beyond, contributing to what we believe was an extension of her life. It's clear that the staff's commitment to excellence created
a compassionate and supportive environment where my mum not only received exceptional care but also thoroughly enjoyed her time.
The team's attentiveness and the overall atmosphere at New Wycliffe Home truly set it apart. Their commitment to providing top-notch care is evident, and it brings me comfort knowing that my mum's last months were spent in a place that prioritized her well-being and happiness. If you're seeking a home that goes beyond the expected in terms of care and compassion, I wholeheartedly recommend New Wycliffe Home.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you so much for taking the time to place your review, your words are humbling and are a credit to the team at the New Wycliffe Home. I am so pleased we made such an impact on your mum's life, whilst also giving you the reassurance she was receiving high-quality care. Thank you.


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Review from Christine E (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at The New Wycliffe for 11 months. She is now 98 years old, registered as severely visually impaired and has lived with dementia for over 10 years.
When we could no longer support mum living alone we were really fortunate to find a room at New Wycliffe. The 24/7 care has
given us such peace of mind and the staff are so caring and diligent.
Following a short stay in the hospital, Mum has been welcomed back with open arms by the staff who all genuinely love our mum.
My family visit her regularly and all confirm that the staff at the New Wycliffe are caring, well-trained and competent to interact positively with all of the residents.
We are so pleased that we have been able to place Mum at the New Wycliffe.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you so much for taking the time to review our home, it's great to receive such fantastic feedback on the care that we deliver and that we are so proud of. Thank you


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Review from Gary C (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at New Wycliffe for just under a year. He suffers with dementia and mobility issues The way the staff have dealt with Dad has been fantastic. He is always clean and tidy with a cheeky smile. They all spend time with him and show him love and respect and I will always be
grateful for that. Thank you.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to complete a review, it is always lovely to receive such positive feedback from family and relatives and it's fantastic to hear your view of the support your father is receiving.


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Review from P A (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Home for an initial assessment period of four weeks in September 2022. She is now a permanent resident.
We were aware of the strong reputation of the home previously as a distant family member had been a resident a few years ago.
We have not been disappointed - the home
itself is both warm and welcoming and having met many of the staff during the last three months they have been fabulous with Mum and all the family members who have visited. They are passionate about the support they provide and the culture within the home and the value base of the team are both refreshing. The management team clearly lead by example and have found the time to help us as a family manage what is always a challenging transition period for all concerned.
Most importantly - they have provided peace of mind to Dad who has both personal trust and confidence in the home itself and the team within. As a family - we would like to thank all the staff for their ongoing support and encouragement.

Reply from Stephen Payne, Director of Care and Services at The New Wycliffe Home

Thank you for taking the time to complete a review, it is always lovely to receive such positive feedback from family and relatives and it's fantastic to hear your view of our home and the support your mother is receiving.


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Review from Mark B (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, welcoming,
Very nice staff

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Review from Debs G (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came in to recce the home for a week's respite for my mum who is partially sighted and not very mobile.
From the minute we walked in we knew this wasn't a care home - it was a caring home from home.
The manager was just lovely, engaging, informative and trustworthy.
He spent over an hour with
us there was no hard sell, no rush and we came away feeling uplifted about the care, beautiful surroundings, menus etc.

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Review from D B (Niece of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my auntie moved into the New Wycliffe she has put on weight. The staff are really good to her, she likes to chat to the staff and staff will spend time talking to her. It’s the best place she could of moved to. She was in another care home where staff and management were rude to her and didn’t
understand her dementia.

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Review from Maureen N (Cousin of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the Wycliffe now just over a year and seems to have settled in fine. She loves the activities provided and occasional days out and we have been told all the staff love her.
Definitely worth a 5-star review.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for The New Wycliffe Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for The New Wycliffe Home is calculated as follows: ( (353 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 394 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Wycliffe Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (2)

Katie

Katie Fleetham

Job Title: Manager

Joined: 2008

Katie Fleetham is a compassionate and dynamic manager with extensive experience spanning head office and hands-on care roles. Her well-rounded expertise and tireless energy make her an invaluable leader, driving positivity and excellence throughout the home. Katie’s kind and approachable nature fosters a warm and supportive environment for both staff and residents, ensuring everyone feels appreciated and cared for. Her dedication and passion shine through in everything she does, making her a true asset to the team.


Sarah

Sarah Ashmore

Job Title: Deputy Manager

Sarah is a ray of sunshine and a fabulous deputy. She has been at the home for a long time and her experience shines through. She is a friend to all and works hard to keep both staff and residents happy. She is dedicated to social care with all of her heart. Her favourite part of her role is to see the residents smile, it makes it all worth it.