The New Wycliffe Home

111 Gleneagles Avenue, Leicester LE4 7YJ
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9.9 82 Reviews
  • The New Wycliffe Home, Leicester
The New Wycliffe - Care Home Leicester is a care home known for its exceptional workforce, with a long-standing team that provides continuity and familiarity for residents. With all ensuite bedrooms and lush gardens, the home offers a tranquil and supportive environment for all. The team goes above and beyond by being trained to specialise in caring for residents with dementia and also sensory impairments, ensuring personalised care that meets each individual’s needs.

The home’s daily life is enriched by nutritious, home-cooked meals and a carefully planned activities programme that fosters connection, creativity, and enjoyment. The New Wycliffe’s team is dedicated to creating a safe and inclusive space where residents feel valued and supported.

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Care Provided by The New Wycliffe Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Fleetham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (47)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025

Funding & Fees Guide for The New Wycliffe Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175

  • Fees are based on an individuals assessment.
  • (these prices are only a guideline, please contact The New Wycliffe Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At The New Wycliffe, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


The New Wycliffe Home Reviews (82)

Total of 82, showing 41-60
9.9

The New Wycliffe Home has a Review Score of 9.9 (9.883) out of 10, based on 33 reviews in the last 2 years. Over all time The New Wycliffe Home has 82 reviews.

Overall Experience

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Review from S R (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just fantastic care. All staff are compassionate and go the extra mile. They work so hard for the residents. In such challenging times, they have just been angels in every sense. I can't thank them enough.

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Review from A R (Son of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are good. Activities have pretty much stopped, they need more interaction with the residents, due to this the price of care is far too much.

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Review from Sarah G (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my dad receives from New Wycliffe Home is excellent. The staff are all amazing and so caring. My dad’s needs are always met and he is fully supported. The home and my dad’s bedroom are always clean. There are activities on a regular basis. I would highly recommend New Wycliffe Home.

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Review from J G (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit, I knew this was a good caring home filled with professional supportive caring staff who are 100% there for the residents. My mum has been a resident for over 3 years now and I have nothing but praise for the wonderful hard-working staff at New Wycliffe.

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Review from S R (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been struggling to look after mum in her own home and so made the difficult decision in November 2021 to move mum to a home. After looking at several we chose New Wycliffe, as although some other homes may have flashy branding and décor New Wycliffe seemed to focus on care.


Due to Alzheimer’s

mum’s health has deteriorated rapidly over the last 4 months. Mum is struggling to eat and drink and is generally bed-bound but the staff are still fantastic with mum. From making sure that they try to encourage her with food and drink she likes, sorting out any health concerns with the GP's, to ensuring that they leave the cooking programs or radio on for her. Mum is always clean and tidy, and all the staff (managers to the cleaners) try in every way to make the time mum has left comfortable and dignified. It’s at times like this that you realise what true care is and New Wycliffe is full of it.

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Review from Tina G (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in the New Wycliffe Home since August 21, a reluctant resident who is Blind and has severe MH issues, all very recent, so both she and my family have struggled with the big changes that have happened of late. The home/staff have not only supported my mum but also us over the
last few months, listening to our concerns, worries, and up and down days. Mum is not the easiest of patients but they have shown her compassion and cared for her even when she didn’t want them around, the dignity they show her is amazing, facilities are clean, and welcoming and the staff are always friendly and considerate. My thanks go all the seniors/carers for their patience and smiling faces. From a very novice family, you are all truly worth your weight in gold!

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Review from Elaine J (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The New Wycliffe for 8 months and has adapted well to living in the Home. The staff my brother and I have met during our visits are very attentive and caring towards mum and we are pleased with the ratio of staff to residents as we know that this is so important when caring for the
elderly. Although mum's mobility is poor this does not exclude her from the many activities and themed parties organised by the staff and she loves anything that involves music and is happy to sing along.


We are grateful for the photos and videos sent so that we can see how she is getting along. The main thing is that mum is being well cared for and my brother and I can visit almost at any time to spend a bit of time with her either in the Visitors' room, her own bedroom or, if the weather is good, to have a walk around the gardens at the New Wycliffe.


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Review from Emma F (Granddaughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff, clean and tidy premises, always helpful whenever I call. Brilliant team. My grandad looks very happy here and well looked after. The staff always make me feel welcome. Thank you.

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Review from Hayley B (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m sure the New Wycliffe saved my dad's life. When he was at home, he was struggling to move, his Incontinence was really getting him down, his dementia was getting worse, and he was depressed. Since moving in last September he is a different person. I haven’t seen him as happy or active in years!
He actually has a conversation with us now, his sense of humour has returned! They do so so much for the residents, there’s always something going on.


Our family all agree that he has a better social life than us now! I cannot thank them enough for the outstanding care they provide for my dad. I wouldn’t want him to be anywhere else. My mum felt guilty at first, she was upset that she couldn’t provide him with the care that he needed. Now she is so happy that he is there, she has her husband back, I have my dad - he wasn’t himself at home. New Wycliffe has brought him back to life. I will always be eternally grateful.


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Review from F P (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to previous experience, our family chose the New Wycliffe for our mum. She settled in very quickly and we all commented on how well, happy and relaxed she looked. Mum is always treated with the utmost dignity and respect and the care she received has been wonderful it has been such a relief to the
family to know she is so well looked after. All staff are friendly, extremely caring and nothing is too much trouble. Communication is excellent and everyone is aware and responsive to Mum's needs. Her room is clean, well equipped and feels like home. When visiting the New Wycliffe the overall impression is of one big happy family. The range of activities offered is excellent, there is always something going on which mym enjoys. Despite recent restrictions, we have always been kept fully informed of mum progress and have been sent pictures and kept fully up to date with what is happening when we have been unable to visit. I would have no hesitation in recommending the New Wycliffe to others.

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Review from Pauline E (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to New Wycliffe Home to start with for respite but it was then clear that with mum's complex needs, a permanent position was needed and mum stayed on. The staff from all aspects were amazing and cared for her and supported both her and me through this process. My mum became poorly with water
infections and at 98 became very frail.


Such care was taken with her frailty along with her sight and hearing loss. The staff were so understanding of her needs, every facility was in place to help her to be comfortable. After a spell in hospital and further water infections, my mum passed away on 3rd January 2022 of old age and frailty. Again, New Wycliffe Home supported me and my family with such kindness and I will always be truly grateful. Thank you.


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Review from A R (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. Dad loves it in there. They look after his needs as he has dementia. The home is very warm and welcoming and is very clean. He is always very happy to see us when we visit him. We made a good choice with this lovely home.

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Review from Kathleen P (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the experience, staff and access to open space, ie the garden.
Well looked after.
Myself and family feel this way.

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Review from Jayne J (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say, during the first lockdown when we were all so scared. The end of life care and support my mum got from the New Wycliffe Home staff was absolutely amazing. The support the New Wycliffe Home staff gave to me and my family through such a very hard time when I lost my mum here to Covid was
outstanding. I was so glad my mum was here as she got the best.

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Review from J B (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well since coming in April. Staff are very supportive and always prepared to listen and communicate with relatives. Medical issues are acted upon as swiftly as possible. So pleased she is here and being well looked after.

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Review from Tracy S (Granddaughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was in the New Wycliffe Home for 3 years and the care she had was excellent the staff were always kind and friendly. She was always looked after so well, nothing was too much trouble and we were always made very welcome. During the pandemic last year, I felt that they coped with the situation
fantastically, it must have been very difficult but we were kept informed with phone calls and video calls. When grandma passed away the care and dignity they shown was brilliant and very professional, we can't praise the New Wycliffe Home enough.

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Review from Paul D (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited mum for the first time in over 7 months today. Partially due to lockdown and surgery on my leg. Delighted to see she was well cared for. Fed and watered she is in the latter stages of dementia and can be oppositional and difficult but staff cope in a friendly and caring manner. I can't comment
on some aspects as I did not witness them (rooms/activities) but overall I am 100% happy that my mum is in caring and capable hands.

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Review from Steven C (Nephew of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a brief stay at New Wycliffe Home. During his few weeks at the home, he was very happy. The staff were professional, courteous and treated my uncle with great respect. There was a friendly and welcoming environment that put us relatives at ease. The home was very clean and well looked after
- lovely garden area. In summary, fantastic home and staff. I would have no hesitation in recommending the New Wycliffe Home.

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Review from Beverly F (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Wycliffe Home enough. I know Mum is well cared for and very happy there, which in turn gives me and my family peace of mind. Thank you; you are all stars!

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Review from Gemma W (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After searching high and low for a suitable care home for Mum I, fortunately, stumbled across New Wycliffe and it stood out from the crowd. The decision to place her here is not one I think I'll ever regret as all staff are extremely friendly and approachable always going above and beyond to offer my
mum the best care possible. I believe that this care home is by far the best I have come across and I am so happy to have found it for my mum to spend her final years. Thank you!

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for The New Wycliffe Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for The New Wycliffe Home is calculated as follows: ( (353 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 394 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Wycliffe Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (2)

Katie

Katie Fleetham

Job Title: Manager

Joined: 2008

Katie Fleetham is a compassionate and dynamic manager with extensive experience spanning head office and hands-on care roles. Her well-rounded expertise and tireless energy make her an invaluable leader, driving positivity and excellence throughout the home. Katie’s kind and approachable nature fosters a warm and supportive environment for both staff and residents, ensuring everyone feels appreciated and cared for. Her dedication and passion shine through in everything she does, making her a true asset to the team.


Sarah

Sarah Ashmore

Job Title: Deputy Manager

Sarah is a ray of sunshine and a fabulous deputy. She has been at the home for a long time and her experience shines through. She is a friend to all and works hard to keep both staff and residents happy. She is dedicated to social care with all of her heart. Her favourite part of her role is to see the residents smile, it makes it all worth it.