The New Wycliffe Home

111 Gleneagles Avenue, Leicester LE4 7YJ
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9.9 82 Reviews
  • The New Wycliffe Home, Leicester
The New Wycliffe - Care Home Leicester is a care home known for its exceptional workforce, with a long-standing team that provides continuity and familiarity for residents. With all ensuite bedrooms and lush gardens, the home offers a tranquil and supportive environment for all. The team goes above and beyond by being trained to specialise in caring for residents with dementia and also sensory impairments, ensuring personalised care that meets each individual’s needs.

The home’s daily life is enriched by nutritious, home-cooked meals and a carefully planned activities programme that fosters connection, creativity, and enjoyment. The New Wycliffe’s team is dedicated to creating a safe and inclusive space where residents feel valued and supported.

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Care Provided by The New Wycliffe Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Fleetham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (47)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025

Funding & Fees Guide for The New Wycliffe Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175

  • Fees are based on an individuals assessment.
  • (these prices are only a guideline, please contact The New Wycliffe Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At The New Wycliffe, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


The New Wycliffe Home Reviews (82)

Total of 82, showing 61-80
9.9

The New Wycliffe Home has a Review Score of 9.9 (9.883) out of 10, based on 33 reviews in the last 2 years. Over all time The New Wycliffe Home has 82 reviews.

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Review from Andy D (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent; they take excellent care of my mum and provide lots of entertainment and trips to stimulate my mum. I wouldn't hesitate to recommend it to anyone.

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Review from P C (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made a number of visits in November and December 2020 when COVID restrictions were in place. I was extremely impressed by the courtesy, friendliness and professionalism of all the staff who took the time to update me on my mother's progress. During this period there was a noticeable improvement in
my mother's condition. The staff arranged a video tour of the facilities which looked clean, warm and inviting. My other looked happy and well cared for.

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Review from P C (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel my mother is safe, secure, well looked after and cared for whenever I visit her. The staff I have dealt with are very helpful and friendly. I have no issues at all with my mother's care at New Wycliffe Home.

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Review from Lily S (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved here from hospital following a very difficult time in his life when he was diagnosed with young-onset dementia. We were very reluctant for him to be moved to a care home as he is so young but it was necessary due to his care needs. I cannot recommend New Wycliffe Home enough and the
staff have consistently gone above and beyond for Dad to ensure that his very specific needs are met. The rapport that has been built between him and the staff is so amazing and they look after him like he is one of the family. There have been many very challenging issues with Dad due to the type of his dementia that he has and the New Wycliffe staff have been creative, compassionate and empathetic in their approach to dealing with these challenges. In particular, Dad's key worker and the manager of the home have been so kind and caring towards me and my sister, ensuring that we are kept up to date and are involved in the decision making around Dad's care. Thank you from the bottom of our hearts.

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Review from H T (Niece of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Wycliffe is a very friendly warm happy place to be in if you need the care and attention. Very well looked after and the carers spend the time talking and playing games with the residents. All the staff are extremely helpful and go far and beyond, especially through Covid. You feel your relative
is safe, secure and happy.

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Review from Linda H (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for a year and is at present on end-of-life care. Throughout her stay here she has always been treated with the utmost respect. All staff are great, cannot fault them at all. Mum has become to be loved by staff and as a family we too feel the love surrounding her. She is always
clean and the environment she resides in always fresh and welcoming. A good job by all - well done!

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Review from Christine G (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the New Wycliffe for just over a year now. We looked at many other homes and have not regretted our choice. The home is well managed, clean, bright and does not have that care home aroma. Most importantly the staff all have a very caring attitude and always treat Mum with great care
and respect. We are coming to the end of Mum's stay now and the caring approach covers the whole family. Highly recommended.

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Review from M M (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming care home.
Staff take time to get to know residents needs.
Staff always cheerful.
Great food.

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Review from Ron W (Son of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at the Vista Wycliffe Home in Gleneagles Avenue just short of four years ago. He was a challenge to any care home but it was no trouble at Vista where the team provided exceptional levels of care and support throughout his stay. It gave my sister and I great comfort to know
our father was being so well cared for. The support they provided to us was also exceptional and I would wholeheartedly recommend Wycliffe Vista accordingly.

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Review from Vijay L (Son of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at this home for eleven months before he passed away. He could not have had better care, especially when he was receiving palliative care. The carers and staff could not do enough for my father and they respected both his and our wishes. I would recommend this home to anyone.

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Review from Steve M (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the New Wycliffe Community 7 years ago after her
eyesight became too poor to look after herself at home. initially, she was unsure but grew to love the place and the people - both staff and fellow guests. It has been a blessing for us, as I live abroad and do not enjoy full mobility, so
we are happy that she is so well looked after there, and is amongst so many friendly faces. She celebrated her 100th Birthday at the home in late 2018, a party attended by many of her family and friends, many of whom she had not seen for some time. It was a memorable and enjoyable day and mum loved all the attention (and the card from the Queen!) on her special day. We're all comforted by knowing that, at New Wycliffe, she enjoys the best care
and attention from a friendly team, and that all her needs are taken care of.
Thank you all!

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Review from Denise H (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a great relief to the family to find a caring place for mum to live. We feel sure it will give her a better quality of life.

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Review from Jane C (Daughter of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is resident in the home and has been for over 6 weeks. I am happy with the standard of care overall but would've rated this higher if the care home staff had met with us sooner to share initial assessment and care planning in respect of mum. I appreciated that they need to get to know her
and understand her care needs, but I would've expected some contact from the home after 4 weeks.


I am very impressed with the manager, her experience and skill shines and this is evident in her staff who clearly are working in a supportive and caring environment. Her leadership is evident in the home with high expectations of care. The staff seem happy in their work, which is then reflected in good standards of care.


My mum has put on weight and looks better than in her previous home. The staff are working with her feeding requirements and clearly, their perseverance and good quality care is working.


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Review from Clair P (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care. They've really helped my dad and I know he's happy as well. He's come on leaps and bounds and the staff are so helpful and friendly.

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Review from Patricia P (Wife of Resident) assisted by family/friend published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy my husband is being looked after.

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Review from Rosalinda W (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's previous care home could not manage his difficult behaviour which results from his Alzheimer's and severe hearing loss. Staff here have been kind and patient and learnt how best to manage him and are able to get him laughing and happy, although he can still be non-compliant and agitated on occasion.
Dad is well fed and cared for and happy in his own world and I am reassured that he is in good hands.

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Review from Julie R (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was accepted to reside at the New Wycliffe in January after a very difficult two months when he failed to adjust to previous care homes. Management at New Wycliffe made a very special effort to provide activities that would interest him and give him freedom of movement (with discrete supervision),
so that he did not feel imprisoned. All the carers know dad and call him by name. They know his character and his needs and handle his occasional agitation with sensitivity and complete professionalism.


In addition to caring for my father, management have been aware of my concerns for Dad and gave me an immense amount of support when I needed it. I received daily phone calls to let me know how he was settling in and to give me reassurance that they were beginning to anticipate his needs. Any questions I have asked or requests that I have made have been dealt with promptly and courteously.


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Review from Gary B (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, particularly the manager, have been very supportive through this difficult time. Problems have arisen but the manager has helped us all through the process and the staff have been kind to our parents.

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Review from Julie J (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at New Wycliffe Home for 16 months. All the staff there look after him so well. The home arranges activities and trips out. I can visit whenever I want and I know that my father is safe in their care.

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Review from C B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is excellent and this is reflected in how the home and staff run. She is approachable and knows all service users by name and their history. Staff are kind to residents and treat them with dignity.I spent a lot of time here and I have never heard or seen anything to cause me concern. Sometimes
dining area floors are messy after meals and are not cleaned. Rooms are basic and would be nice to have a shower in en-suite facilities. Food is home cooked on premises with a good choice.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for The New Wycliffe Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for The New Wycliffe Home is calculated as follows: ( (353 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 394 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Wycliffe Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (2)

Katie

Katie Fleetham

Job Title: Manager

Joined: 2008

Katie Fleetham is a compassionate and dynamic manager with extensive experience spanning head office and hands-on care roles. Her well-rounded expertise and tireless energy make her an invaluable leader, driving positivity and excellence throughout the home. Katie’s kind and approachable nature fosters a warm and supportive environment for both staff and residents, ensuring everyone feels appreciated and cared for. Her dedication and passion shine through in everything she does, making her a true asset to the team.


Sarah

Sarah Ashmore

Job Title: Deputy Manager

Sarah is a ray of sunshine and a fabulous deputy. She has been at the home for a long time and her experience shines through. She is a friend to all and works hard to keep both staff and residents happy. She is dedicated to social care with all of her heart. Her favourite part of her role is to see the residents smile, it makes it all worth it.