Fees are based on an individuals assessment.
At The New Wycliffe, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site car parking space is available for residents and their loved ones when visiting.
The New Wycliffe Home has a Review Score of 9.9 (9.883) out of 10, based on 33 reviews in the last 2 years. Over all time The New Wycliffe Home has 82 reviews.
Review from Jean N (Daughter of Resident) published on 27 December 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
In this lovely environment, Mum has thrived due to the excellent leadership of the manager; her staff creating an effective/caring team whilst providing a comfortable, happy, relaxed atmosphere.
Their support enabling
Choices of activities Vista also hosted themed events and parties (very good links between Vista and the local community).
Excellent sensory Garden which my mother enjoyed Mum became more confident having choices again, more in control, great to see the change in her, knowing her care couldn't be bettered elsewhere.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Sharon K (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Caring staff who treat residents with dignity and compassion (would always be nice if more staff were possible).
Nice environment with activities taking place.
Quick intervention
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.883) out of 10 for The New Wycliffe Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.883 for The New Wycliffe Home is calculated as follows: ( (353 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 394 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The New Wycliffe Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2008
Katie Fleetham is a compassionate and dynamic manager with extensive experience spanning head office and hands-on care roles. Her well-rounded expertise and tireless energy make her an invaluable leader, driving positivity and excellence throughout the home. Katie’s kind and approachable nature fosters a warm and supportive environment for both staff and residents, ensuring everyone feels appreciated and cared for. Her dedication and passion shine through in everything she does, making her a true asset to the team.
Job Title: Deputy Manager
Sarah is a ray of sunshine and a fabulous deputy. She has been at the home for a long time and her experience shines through. She is a friend to all and works hard to keep both staff and residents happy. She is dedicated to social care with all of her heart. Her favourite part of her role is to see the residents smile, it makes it all worth it.
