Pendene House Residential Home

15 Pendene Road, Stoneygate, Leicester LE2 3DQ
Submit a Review
9.7 16 Reviews
  • Pendene House Residential Home, Leicester
Pendene House Residential Home offers residential and dementia care.

Set in a peaceful cul-de-sac location, residents live in a handsome and traditional red-brick Victorian house. Staff at Pendene House know that wellbeing and safety are just as important as choice and freedom. Residents can relax in knowing that they are surrounded by 24 hour care and security should they need it.

The staff at Pendene House pride themselves on making a real difference, creating a home from home environment and personalised care based on each resident's lifestyle choices.

What sets Pendene House apart from other homes is that they are a small care home providing a family environment - residents very quickly become part of the Pendene House family.

Show Pendene House Residential Home on the Map

Care Provided by Pendene House Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Pendene House Residential Home Ltd
  • Person in charge
  • Selina Leone (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Pendene House Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £920
  • (these prices are only a guideline, please contact Pendene House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available onsite.


Pendene House Residential Home Reviews (16)

9.7

Pendene House Residential Home has a Review Score of 9.7 (9.696) out of 10, based on 8 reviews in the last 2 years. Over all time Pendene House Residential Home has 16 reviews.

Overall Experience

  • 15
  • 1
  • 0
  • 0
  • 0

Date Published

16
2
4
8
8

Review from R G (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Pendene House for a few months. I find it very comfortable and the care from the staff and manager is very good.
Would recommend them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y G (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very welcoming.
The staff are really friendly and make you feel welcome.
Very happy for my mum to be there.
She is very well cared for and I don't have to worry that she is okay.
Can't say enough about Pendene House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Wife of Resident) published on 3 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes Pendene so special is the staff, without exception, they are warm, friendly, extremely obliging and very caring. They make visitors feel welcome and encourage residents to participate in activities and socialise. It is a small care home, which means everybody knows everybody. It is precisely
what my husband needs to become involved and feel welcome and secure. I have already recommended Pendene to a number of people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evette A (Cousin of Resident) published on 3 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved in in January 2024. Best decision made. Her health, mental and physical has improved tremendously. The place is warm and cosy, the food is excellent and her room is cosy. Staff very experienced and caring. The manager has time to talk to the family and residents. All in all, a very lovely,
relaxed, caring, homely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew J (Relative of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendene House has looked after two of my relations in the past two years. They have given them excellent care and I would recommend this home to everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B V (Niece of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is really reassuring to know that my aunt receives 24-hour care. As she falls frequently, it is reassuring that staff are there to get her back on her feet. The staff are always helpful and treat my aunt with dignity.
Would definitely recommend Pendene House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula W (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into Pendene House really well. This is the first time she has been in a care home. She is happy. Staff are excellent, and the manager is so lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Nephew of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are excellent; it was hard work finding the perfect place for my auntie (she is so fussy), but I’m elated because my auntie is so happy in Pendene House. So much personal care is taken of her, and as I live 120 miles away, I’m relaxed in the knowledge she is happy and has nice
people around her.

Reply from Selena Leone, Manager at Pendene House Residential Home

Thank you for your kind words. It is a pleasure looking after your aunty and her being part of the Pendene family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendene House is an excellent care home. Every member of staff at Pendene treated my father with tremendous dignity, care and affection, always. Staff spent time with him, talked to him, listened to him and laughed with him. The home is extremely well managed. The family was always promptly informed
of any issues relating to my father's care. We were always of any issues provided with full and ready access to him. I cannot think of anywhere better for him to have stayed. Thank you Penedene.

Reply from Selina Leone, Manager at Pendene House Residential Home

Thank you so much for your kind words. It was an absolute pleasure to care for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with Pendene House Residential Home for respite care after a fall. Despite knowing the plan was only to be there just for a month immediately Mum was cared for as if she had always been there. A real effort was made to find out what foods she would like, how she could be coaxed to eat and what
interests she had to try and stimulate and encourage her. The home itself is beautiful - it's spotlessly clean, has no unpleasant smell and never did I hear anyone having to repeatedly call for attention and help. Once someone’s bell went it was very soon answered. The staff also made a real effort to make each of the family who came to visit also feel welcome, bringing us drinks and cake. Unfortunately, Mums condition worsened and she was put on end of life care and the staff all then stepped up a gear again to care for her and us, ensuring that she got all the medical help she needed and supporting all of us as we sat with Mum until she finally fell asleep in death. So thankful for the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Partner of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very pleasant stay. The staff were nice and I would recommend to others anytime.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F P (Wife of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was brilliant this morning with my husband and the paramedics. She knows all about what the condition was and how to look after him, and she got in touch with the pharmacy to get his antibiotics and have them delivered.

Reply from Selina Leone, Manager at Pendene House Residential Home

Thank you for taking the time to leave a review for Pendene House Residential Home. We are so pleased to hear that you are happy with the care your husband receives and your lovely comments will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, who is in her '90's, with dementia, has been a resident at Pendene House since November 2019. She settled quickly and whenever we visit, the staff clearly know her well and treat her with dignity, kindness and compassion - often making her laugh. They keep the family informed of any issues
or changes and let us know if she needs anything brought in or replaced. We can speak to mother directly on the phone at any time of day - and prior to Covid visit whenever it suited us. We are confident that staff and management take infection control seriously, and do everything they can to keep their residents safe.


The staff have shared photos of my mother being involved in various activities with other residents when this has been possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita C (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to the home in December 2019 with dementia. He has settled very well and has received a high level of personal care. He always looks clean and smart and very happy when I visit. The carers are always considerate to my father's challenging needs and always seem to go out their way to
make him happy. I am very thankful to all the carers for their ongoing support and communication with me with regards to my father's wellbeing, especially during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Pendene House for nearly 4 years now and I have been so happy with the care she has received. She has dementia plus other health issues and the staff have been so kind and supportive of her. It's the little things that make such a difference; knowing she hates mushrooms
and loves strawberries, helping her with crosswords, making her milky coffee exactly the way she likes it. I know that she's not always the easiest person to deal with, she gets frustrated and confused, but the staff, especially her designated carers, have been so patient with her and have always encouraged her to mix with the other residents and do other things. I think it's the fact that this is a small care home that makes all the difference. They have time for individual care and they get to know the residents. The manager has always been very hands-on and extremely good at keeping me updated with anything that's happened. This has been especially important throughout this pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor A (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been associated with Pendene House since early 2019 when we began exploring long term care options for my mother. At that time, we immediately felt welcomed and supported and this has been the case up to the present day. We have always found throughout Mum's time with you that all staff
have consistently provided her with compassionate, reassuring care and always treating her with dignity. Also, we have been clearly communicated with when there has been any concerns or issues with Mum.

Reply from Hayleigh Kicks, Manager at Pendene House Residential Home

We just wanted to say an enormous thank you for taking the time to leave us a review. We are so happy to hear about your positive experience relating to the care that your Mum has received with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Pendene House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Pendene House Residential Home is calculated as follows: ( (87 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Pendene House Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Pendene House Residential Home

What types of Care is Pendene House Residential Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pendene House Residential Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Pendene House Residential Home have?

There are 18 Single Rooms.

What are the Facilities & Services at Pendene House Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pendene House Residential Home to the centre of Leicester?

1.5 mile(s) as the crow flies, distance by road may be significantly further.