Silver Birches

85 Lutterworth Road, Aylestone, Leicester LE2 8PJ
Submit a Review
9.0 13 Reviews
  • Silver Birches, Leicester
Silver birches Care Home provides its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Care workers will strive to preserve and maintain the dignity, individuality and privacy of all.

Residents live in a warm and caring atmosphere and staff are sensitive to individuals' ever-changing needs.

Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and individuals are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends is greatly valued.

Activities are designed to encourage mental alertness, self-esteem, and social interaction with other residents, which is fundamental to the philosophy of the home.

Show Silver Birches on the Map

Care Provided by Silver Birches

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Pine View Care Homes Ltd
  • Person in charge
  • Clare Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Silver Birches

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £950
    • Self-Funded Residential Dementia Care £750 – £950
  • (these prices are only a guideline, please contact Silver Birches to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting, however, please avoid meal times as these are as important as medication rounds


  • Parking

  • On site car parking for 8 cars


Silver Birches Reviews (13)

9.0

Silver Birches has a Review Score of 9.0 (8.950) out of 10, based on 9 reviews in the last 2 years. Over all time Silver Birches has 13 reviews.

Overall Experience

  • 4
  • 8
  • 0
  • 1
  • 0

Date Published

13
0
5
9
4

Review from Paul S (Respite Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here 2 weeks ago very apprehensive but there was no need. I have been looked after very well. The staff are excellent, the food is good and clean rooms. All staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison K (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 18 months.
Been very well looked after, care needs are met and staff are hardworking.
Room adequate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved in at the request of the council after a back operation. Treated very well and looked after by the staff and management. The staff are all very nice and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Respite Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Discharged from rehab hospital to care home to continue with recovery. I am making good progress with my condition whilst here and the home is supporting my ongoing treatments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave W (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful. Nice and cosy atmosphere. Nice rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat S (Relative of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, staff are pleasant and helpful. My cousin who has learning difficulties is content and considers his room, his flat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was on respite care at Silver Birches, even though his stay was short, the staff were absolutely amazing. The care he received was brilliant we couldn’t have asked for better care. The home was spotless, and welcoming, my dad enjoyed his stay and in the future if needed we would definitely use
Silver Birches again. My dad felt at home there, which was a relief to us all. It was overall a great home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several different homes to place my mum. We chose Silver Birches. Due to the homeliness and warmth we felt from looking around, the staff all seemed amazing. And seemed as they generally care for each and every other service user there, my mum has now been there 5 months and we couldn't
have been happier to have chosen Silver Birches. It was such a difficult decision to have to place our mum in a home. But she's happy and most of all safe. The staff have all been amazing, the care is more than we could have asked for. Since being at Silver Birches my mum's mood has been great which was a concern as it was a new environment for her. We were there the past Saturday for a Mother's Day bingo and we all had a lovely time my mum most of all has been the happiest we have seen her. As a family, we appreciate everything the staff have done and continue to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard H (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad was in this care home for two weeks and almost had a breakdown. Needs updating and brightening up. He had his wallet go missing whilst here and never found, he was left to sit down all day with others and it was like he was just left waiting to die in a madhouse. The most awful experience I have
ever had and would not wish for anyone to go here. I was told they reported him to the police as he had left his room at night and entered another person's room confused? He has dementia. No details of police officers details were given just a first name?
Would not recommend to anyone.

Reply from Dinesh Raja, Manager at Silver Birches

Thank you for your feedback, which is factually incorrect. The reason your father was asked to leave is due to his aggressive behavior and attacking staff and residents. A safeguarding referral was done and all relevant agencies informed. It is then the responsibility of the relevant people to contact yourselves, not the homes. Due to this behavior the home could not accommodate your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Niece of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely homely home the staff are excellent. The care of the residents is outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Silver Birches at the end of November. All the staff have been very welcoming to Mum and have helped her settle down, making her and us feel very welcome. My mum likes her surroundings, especially her room, which we have been able to put pictures and ornaments in. My mum's eating improved
since she has been in Silver Birches. The staff are all friendly and myself and my siblings are made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T N (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Small, friendly and clean.


Carers are on hand all the while. Mum likes the exercise and singing. She can go to bed when ready. Also the food is great - different every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin E (Husband of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very clean.
The staff are very efficient and look after the in mates so well.
The food is really nice and the care is brilliant.
They treat her with dignity and they treat me the same.
She is wanted there and loved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (8.950)

Overview of Review Score

The Review Score of 9.0 (8.950) out of 10 for Silver Birches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.150 for Silver Birches is calculated as follows: ( (44 Excellents x 5) + (46 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 107 Ratings = 4.15

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Silver Birches is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Silver Birches

What types of Care is Silver Birches registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Birches provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silver Birches have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Silver Birches?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Birches to the centre of Leicester?

2.8 mile(s) as the crow flies, distance by road may be significantly further.