They welcome all visitors into the home, but do provide the residents with protected meal times. These are: Breakfast: 8am-10.30am Lunch 12.30pm-13.30pm & Tea 5pm-6pm
Free onsite parking is available
Spencefield Grange has a Review Score of 8.3 (8.271) out of 10, based on 4 reviews in the last 2 years. Over all time Spencefield Grange has 87 reviews.
Review from Tony M (Son of Resident) published on 23 January 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Doyle, Marketing and Employee Engagement Manager at Spencefield Grange
Thank you for sharing such kind and thoughtful words. It truly means so much to us to know that your mum felt cared for, respected, and loved throughout her time with us. Supporting her and your family, during her final days was a privilege, and we're so glad to hear that we were able to help make her passing peaceful and comfortable.I'll make sure to share your message with the team, it will mean so much to them to know they made a difference for your mum and your family during such an emotional time. Please don't hesitate to reach out if there's anything you need or if you'd just like to stay in touch.
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Review from Pam I (Wife of Resident) published on 5 March 2024
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5.0 out of 5
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Review from S L (Grandson of Resident) published on 24 August 2023
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5.0 out of 5
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Review from Linda D (Daughter of Resident) published on 9 June 2023
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4.0 out of 5
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Review from L M (Resident) published on 30 January 2023
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Overall Experience
5.0 out of 5
Reply from Sharna Morris, Administrator at Spencefield Grange
Thank you for taking the time to give us your experience and feedback... we are happy to know you are enjoying your stay at Spencefield Grange Care Home. We will pass on your kind words to the staff.
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Review from Kim E (Stepdaughter of Resident) published on 14 November 2022
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1.0 out of 5
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Review from Cynthia T (Daughter of Resident) published on 7 September 2022
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5.0 out of 5
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Review from Melanie L (Resident) published on 23 August 2022
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5.0 out of 5
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Review from Judith H (Resident) published on 19 August 2022
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4.0 out of 5
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Review from Sharon B (Daughter of Resident) published on 12 July 2022
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5.0 out of 5
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Review from James C (Son of Resident) published on 10 March 2022
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4.0 out of 5
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Review from Marianne L (Daughter of Resident) published on 10 March 2022
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5.0 out of 5
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Review from R B (Resident) published on 24 May 2021
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Overall Experience
5.0 out of 5
Reply from Jateen Patel, Accounts at Spencefield Grange
Thank you for your review. The staff team are grateful for your review and the experiences you have had at Spencefield Grange.
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Review from Sandra M (Friend of Resident) published on 11 March 2020
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from N J (Niece of Resident) published on 3 March 2020
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Overall Experience
4.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from R E (Resident) published on 25 February 2020
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Overall Experience
4.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from Phillip S (Son of Resident) published on 25 February 2020
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Overall Experience
4.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from T T (Sister-in-law of Resident) published on 3 February 2020
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Overall Experience
4.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from A S (Resident) published on 22 January 2020
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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Review from M T (Resident) published on 22 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.
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The Review Score of 8.3 (8.271) out of 10 for Spencefield Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for Spencefield Grange is calculated as follows: ( (30 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.708 Points relating to the number of positive Reviews for Spencefield Grange is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2024
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Job Title: Operations Manager
Joined: 2021
I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing reaching the position of Area Manager.
In 2021 I joined Kirklands Care as their Operations Manager overseeing all of their care homes. Kirklands Care is a family run business that shared my own beliefs of care and that the residents care is of upmost priority and this for me comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for which for me is with love dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.
