Spencefield Grange

Davenport Road, Evington, Leicester LE5 6SD
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8.3 87 Reviews
  • Spencefield Grange, Leicester
Spencefield Grange is a luxurious care home, which aims to provide the highest standards of professional care and comfort in a warm, friendly and homely environment. A non-institutional high-quality home from home.

Located in Evington, Leicester the home is well situated for residents to take advantage of the local amenities.

The home has a range of facilities for residents including dementia-friendly décor and furniture, themed corridors, personalised memory boxes, an innovative sensory room, activities room and much more.

There is a dedicated social activities coordinator in the home who provides a range of entertaining activities and organises trips throughout the year utilising the luxury minibus.

The team at Kirklands understand that each individual has different needs and that’s why Spencefield Grange provide person-centred care to support and care for each individual as required. Fully trained and carefully selected staff encourage residents to retain their own independence and are on hand to support.

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Care Provided by Spencefield Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Caisley (Operations Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Spencefield Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,225
    • Self-Funded Residential Dementia Care £1,225 – £1,225
    • RESPITE Self-Funded Residential Care £1,225 – £1,225
    • RESPITE Self-Funded Residential Dementia Care £1,225 – £1,225
  • (these prices are only a guideline, please contact Spencefield Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome all visitors into the home, but do provide the residents with protected meal times. These are: Breakfast: 8am-10.30am Lunch 12.30pm-13.30pm & Tea 5pm-6pm


  • Parking

  • Free onsite parking is available


Spencefield Grange Reviews (87)

Total of 87, showing 21-40
8.3

Spencefield Grange has a Review Score of 8.3 (8.271) out of 10, based on 4 reviews in the last 2 years. Over all time Spencefield Grange has 87 reviews.

Overall Experience

  • 51
  • 31
  • 4
  • 0
  • 1

Date Published

87
1
1
4
83

Review from P W (Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like my stay at Spencefield Grange. The home is very lovely and clean. The staff and managers are very caring and very supportive.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from P D (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am being cared for as professionally as I cannot ask for anything more.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from J D (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot explain the love and support I have had from all the staff and most of all the friendships I have gained while being here.
I have learned so much being patient and tolerant. I will be taking so much with me as I leave and say goodbye.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare Ltd, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from P B (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring and functional care home. Great carers and management. Individual rooms could do with refurbishment but more importantly, the environment and staff look after residents well.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from June C (Respite Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that this place is very nice and I have been looked after very well.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are glad you enjoyed your stay with us. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from Maureen M (Respite Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Spencefield Grange has been wonderful.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are glad you enjoyed your stay with us. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from Christopher B (Partner of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has received very good care and attention. The staff are very caring. Thank you.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from I H (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really helpful from the cleaners, laundry lady to the nurses in charge nothing is too much trouble.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from B A (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was in Spencefield Grange for 2 and a half years before she sadly passed away in September. She was so well cared for right until her last hours. All the staff were so caring, not just for our mum but myself and my sister too. I would recommend Spencefield Grange to everyone as it was to us
by a friend, who's mother was also in there until her passing. We couldn't thank them all enough.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from A B (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for just over 5 years. She is very well looked after and always seems happy. The home is always very welcoming and clean. The staff are very friendly and the management are very approachable. I have no concerns at all.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from K W (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved my stay at Spencefield Grange. The staff and managers looked after me well and the food was brilliant.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from S L (Respite Resident) assisted by family/friend published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Spencefield Grange as the staff and management have looked after me well. I have enjoyed the food. The atmosphere is so friendly and everyone smiles all day long.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from D G (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought Spencefield Grange is a lovely, clean and pleasant place to stay. Staff were lovely and helpful for people with advanced dementia. I think it's excellent, but for Mum, who isn't advanced, it was a bit unsettling and scary at times for her.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from M C (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very pleasant stay at Spencefield Grange. Staff and management was always very friendly and helpful. They always had time for me and made my husband very welcome. I have had excellent care.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from Barry S (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's decline had been becoming a worry as her basic functions at home had grown worse. Dementia had robbed her of her independence and it was vital we found a care home with facilities and staff to meet her needs. Spencefield Grange has the ability to take away any anxiety we had of her needs
being met. Professional staff ensure she is stimulated and her anxieties observed and reassurances given. The staff are excellent.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from Lina S (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming residential care home. Supportive staff.
Residents are respected and treated with dignity.
Staff are well trained and are knowledgeable.
The care home is warm and comfortable. Residents provided with ample fluids and sustenance and are encouraged to eat. Residents receive ample GP care.
GP services are very helpful. Management staff are kind and helpful. Would always recommend Spencefield Grange care home.

Reply from Administrator, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us.


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Review from Robert D (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad now well looked after and made friends.

Reply from Administrator, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 275044.


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Review from Mildred P (Friend of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at this care home for quite a while now. She is very happy there. The staff look after her extremely well. The staff and managers are very approachable and I can discuss anything with them. Thank you all for your hard work.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 275044.


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Review from G B (Friend of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received excellent care. The staff are polite and very friendly. They always make me feel very welcome when I come to visit my friend. The home is always clean and tidy.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.


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Review from T R (Friend of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend after many years. Since she has been in the home I feel as though she is in the best place she could possibly be in. The staff are lovely and always do the most for visitors. Can't complain.

Reply from Victoria, Admin at Spencefield Grange

Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.


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Current Review Score: 8.3 (8.271)

Overview of Review Score

The Review Score of 8.3 (8.271) out of 10 for Spencefield Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Spencefield Grange is calculated as follows: ( (30 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Spencefield Grange is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle Caisley

Job Title: Operations Manager

Joined: 2021

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing reaching the position of Area Manager.


In 2021 I joined Kirklands Care as their Operations Manager overseeing all of their care homes. Kirklands Care is a family run business that shared my own beliefs of care and that the residents care is of upmost priority and this for me comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for which for me is with love dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.