They welcome all visitors into the home, but do provide the residents with protected meal times. These are: Breakfast: 8am-10.30am Lunch 12.30pm-13.30pm & Tea 5pm-6pm
Free onsite parking is available
Spencefield Grange has a Review Score of 8.3 (8.271) out of 10, based on 4 reviews in the last 2 years. Over all time Spencefield Grange has 87 reviews.
Review from V J (Niece of Resident) published on 18 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.
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Review from M G (Friend of Resident) published on 18 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.
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Review from Alan P (Resident) published on 16 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.
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Review from Kathleen B (Sister of Resident) published on 2 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44.
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Review from Alison N (Daughter of Resident) published on 17 May 2018
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44. Kindest regards, Hicare Ltd.
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Review from Y W (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review of our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort.
If you have any further comments, do not hesitate to contact us on 08000 27 50 44.
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Review from S H (Wife of Resident) published on 19 April 2018
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Overall Experience
4.0 out of 5
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Review from Nicoletta B (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Victoria, Admin at Spencefield Grange
Thank you for your review about our home and services. We are pleased to hear about your positive experiences and appreciate all your feedback. At Hicare, we strive to achieve the highest standards of care and comfort. If you have any further comments, do not hesitate to contact us on 08000 27 50 44. Kindest regards, Hicare Ltd.
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Review from W U (Wife of Resident) published on 28 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jackie Mulroy, Administrator at Spencefield Grange
Thank you Mrs Ussenbai, it was a pleasure to have your husband here with us and we miss seeing you both.
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Review from Pamela C (Friend of Resident) published on 27 February 2018
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4.0 out of 5
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Review from A P (Sister of Resident) published on 29 January 2018
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4.0 out of 5
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Review from R S-E (Brother of Resident) published on 22 September 2017
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4.0 out of 5
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Review from F I (Son of Resident) published on 1 September 2017
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4.0 out of 5
Overall, very helpful, positive experience a motivational environment for residents during a difficult and vulnerable
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Review from Brian L (Son-in-law of Resident) published on 6 June 2017
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5.0 out of 5
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Review from D B (Son of Resident) published on 1 June 2017
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4.0 out of 5
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Review from Lelia W (Friend of Resident) published on 1 June 2017
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5.0 out of 5
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Review from Jean H (Resident) assisted by family/friend published on 29 May 2017
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5.0 out of 5
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Review from Mary C (Daughter of Resident) published on 23 January 2017
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4.0 out of 5
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Review from P L (Daughter of Resident) published on 23 January 2017
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4.0 out of 5
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Review from Roger S (Husband of Resident) published on 20 January 2017
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5.0 out of 5
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The Review Score of 8.3 (8.271) out of 10 for Spencefield Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for Spencefield Grange is calculated as follows: ( (30 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.708 Points relating to the number of positive Reviews for Spencefield Grange is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2024
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Job Title: Operations Manager
Joined: 2021
I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing reaching the position of Area Manager.
In 2021 I joined Kirklands Care as their Operations Manager overseeing all of their care homes. Kirklands Care is a family run business that shared my own beliefs of care and that the residents care is of upmost priority and this for me comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for which for me is with love dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.
