Spencefield Grange

Davenport Road, Evington, Leicester LE5 6SD
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8.3 87 Reviews
  • Spencefield Grange, Leicester
Spencefield Grange is a luxurious care home, which aims to provide the highest standards of professional care and comfort in a warm, friendly and homely environment. A non-institutional high-quality home from home.

Located in Evington, Leicester the home is well situated for residents to take advantage of the local amenities.

The home has a range of facilities for residents including dementia-friendly décor and furniture, themed corridors, personalised memory boxes, an innovative sensory room, activities room and much more.

There is a dedicated social activities coordinator in the home who provides a range of entertaining activities and organises trips throughout the year utilising the luxury minibus.

The team at Kirklands understand that each individual has different needs and that’s why Spencefield Grange provide person-centred care to support and care for each individual as required. Fully trained and carefully selected staff encourage residents to retain their own independence and are on hand to support.

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Care Provided by Spencefield Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Caisley (Operations Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Spencefield Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,225
    • Self-Funded Residential Dementia Care £1,225 – £1,225
    • RESPITE Self-Funded Residential Care £1,225 – £1,225
    • RESPITE Self-Funded Residential Dementia Care £1,225 – £1,225
  • (these prices are only a guideline, please contact Spencefield Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome all visitors into the home, but do provide the residents with protected meal times. These are: Breakfast: 8am-10.30am Lunch 12.30pm-13.30pm & Tea 5pm-6pm


  • Parking

  • Free onsite parking is available


Spencefield Grange Reviews (87)

Total of 87, showing 61-80
8.3

Spencefield Grange has a Review Score of 8.3 (8.271) out of 10, based on 4 reviews in the last 2 years. Over all time Spencefield Grange has 87 reviews.

Overall Experience

  • 51
  • 31
  • 4
  • 0
  • 1

Date Published

87
1
1
4
83

Review from J W (Partner of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is light, airy and very clean. The staff and carers are all they need to be, always there for the people take care of. My partner entered the home, her new home as she calls it. She is happier than I've known her to be in the last two years. To me, that says it all.
I miss her but her looking
happy is all that matters to me. I've looked after my partner for the last six years until her mood just got so bad. Since she has been here I have my loved one back.

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Review from P G (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be helpful and friendly. They keep mum comfortable as she is in bed all the time because of this she and her condition she is unable to join in the activities but I have seen the other staff in action and they provide many activities for the residents which mum used
to enjoy before she deteriorated.

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Review from Bev F (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy home.

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Review from Toni J (Daughter-in-law of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the care my father-in-law receives is excellent.

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Review from Michael W (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good all round. Staff and activities are second to none. No complaints.

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Review from Carol O (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the facilities are very good, help is always there for mum when needed. The room is kept clean and tidy and is very comfortable.

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Review from M J (Wife of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from S B (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are very caring and treat each resident as an individual and cater for their specific needs. The food is excellent and also the refreshments supplied throughout the day are well presented and served with a smile. I feel assured that residents are cared for in an appropriate manner and
I have peace of mind which is everything when a loved one is entrusted to the care and responsibility of a home.

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Review from Charles M (Friend of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home adequate, clean and tidy. Staff helpful at all times. I would recommend if needs be.

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Review from D P (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very helpful. Always informative. My father is happy, warm and fed to his needs.

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Review from Chris D (Nephew of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is a frail 99-year-old who is of sound mind. She spent part of December in Leicester Royal infirmary before returning to Spencefield Grange.
Since returning she has settled well and is surrounded by staff who love and care for her so well. She is a lady who has been used to being independent
and therefore potentially difficult to please, I'm delighted to say that she really enjoys life at Spencefield Grange. There are always things going on which she can join in with.

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Review from G T (Daughter-in-law of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good and bad reviews but do eventually get them sorted.

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Review from P T (Resident) assisted by family/friend published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home. Lovely and friendly.

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Review from S T (Regular Volunteer) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

- Open to my plan to bring in children from school to sing carols and to me taking a service.
- Would be good to get residents but more eg. to our church coffee morning.

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Review from Edith K (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is friendly and welcoming. Staff are always smiling. Residents are nice and clean.

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Review from Barry M (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very welcoming. Always seems clean and staff more than helpful. I'm glad my friend is here he has all his needs attended to in a dignified and respectful way. I do like visiting especially sitting in the garden in the summer.

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Review from David L (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this care home for over two years. I really feel at home here the care staff and management are very helpful and cover for all my needs I love speaking and helping the other residents. The food is great the washing is always done in good time. I love to do the garden for the home. Every
year putting in and growing bedding plants so we have a colourful garden. I hope to be in this home for years to come. I am very happy here.

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Review from Joyce B (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, I would likely recommend this place. Very good on the phone and staff are good. No faults.

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Review from Michael P (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting Spencefield Grange for about 3 months, 3 times a week and have found the home super. The staff are great and nothing is too much for them to do.
I think the home is wonderful and my friend is very happy and relaxed here.

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Review from Norman P (Husband of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints with this home. The care staff and management are great and very welcoming.

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Current Review Score: 8.3 (8.271)

Overview of Review Score

The Review Score of 8.3 (8.271) out of 10 for Spencefield Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Spencefield Grange is calculated as follows: ( (30 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Spencefield Grange is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle Caisley

Job Title: Operations Manager

Joined: 2021

I started my career in care as a Health Care Assistant and have progressed and worked my way up through the Health and Social Care Industry, working across many services such as mental health, learning disability, children's services and dementia nursing reaching the position of Area Manager.


In 2021 I joined Kirklands Care as their Operations Manager overseeing all of their care homes. Kirklands Care is a family run business that shared my own beliefs of care and that the residents care is of upmost priority and this for me comes first. My love of spending time with the residents shines through my work, hearing their stories and having the ability to make a difference in their lives. Every resident I care for is treated how I would expect my family member to be cared for which for me is with love dignity and respect. My role allows me to work with families to take the pressure off whilst allowing them to feel their loved one is in a suitable environment, is safe and cared for.