St Georges

Ratcliffe Road, Leicester LE2 3TE
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9.7 20 Reviews
  • St Georges, Leicester
St George's Care Centre provides for thirty-six clients, all in single room accommodation with en-suite facilities, for those clients who need residential care and whose needs are associated with dementia.

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Care Provided by St Georges

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Flaherty (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for St Georges

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,183
    • Self-Funded Residential Dementia Care from £1,183
    • RESPITE Self-Funded Residential Care from £1,183
    • RESPITE Self-Funded Residential Dementia Care from £1,183
  • (these prices are only a guideline, please contact St Georges to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Georges Reviews (20)

9.7

St Georges has a Review Score of 9.7 (9.670) out of 10, based on 10 reviews in the last 2 years. Over all time St Georges has 20 reviews.

Overall Experience

  • 12
  • 6
  • 0
  • 0
  • 2

Date Published

20
3
7
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10

Review from K C (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined St George's in October 2021. Since then she has been extremely well-cared for and the staff have been incredible, always going above and beyond to make sure mum's needs were met.
A lovely atmosphere has been created in the home and the carers are without exception friendly and cheerful.
Mum now sadly passed away, but we will always be thankful to St George's for making her last years as positive and comfortable as possible.
Can't thank them enough.

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Review from Tim H (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 3 years at St George's. She was treated with respect and dignity by all the staff. She had severe dementia and was not always an easy resident to deal with but the staff were always extremely supportive and patient with her. We were always kept informed of any changes or concerns
regarding mum no matter what time of the day or night. As a family we are very thankful for the love and care provided to her in the last few years of her life.

Reply from diane Smith, Director at St Georges

Thank you for your kind words and for taking the time to complete the review.


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Review from Michael M (Brother of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see my brother. I noticed how clean the care home was and met a couple of staff, one staff member in particular was great, a credit to St Georges Care Home and my brother is very happy here. All in all fantastic. Just met the manager, a wonderful lady, what a great team of workers.

Reply from diane Smith, Director at St Georges

Thank you for your kind words and for taking the time to complete this review.


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Review from S R (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 3.5 years. During this time the staff cared for her exceptionally well. often in challenging circumstances until she passed away. Will be forever thankful.

Reply from diane Smith, Director at St Georges

Thank you for taking the time to complete this review and for your kind words.


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Review from Scott N (Son of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful they treat the residents with respect and care, nothing is a problem or chore, very happy to go above and beyond to ensure all the residents are safe, entertained and looked well after. It is a pleasure to see them with the residents going about their normal daily
tasks, assisting the residents and ensuring they are comfortable, healthy and happy.

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Review from Lorraine M (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum wasn’t at St Georges for long and she sadly passed away there. There is an instant feeling of warmth and cosiness when you walk in. The staff are always friendly and helpful and looked after Mum very well. It is obvious that they genuinely care. The home is very well led, the manager is right
at the heart of the home and often to be found out and about with the residents. It’s very clean, some modernisation would be nice, funding permitted, but the most important thing is that it’s a clean and very caring environment. The location is lovely.
I would certainly recommend this home.

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Review from N G (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of St Georges for three years. Recently, she went into hospital and was very poorly - the management and staff at St Georges were very caring and kept me informed all the way. Mum is now back in St Georges and the staff and management have bent over backwards to welcome her
back and look after her - I can see her condition is improving daily and the residents have also welcomed Mum back and take time to include her in their activities.

Reply from Kate Tipper, Sales Coordinator at St Georges

Thank you for taking the time to leave us a review regarding your mother. We appreciate your feedback and we are delighted to see the star rating.


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Review from G H (Brother of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at St Georges since April 2022. The home has improved immeasurably over the last 12 months. One of the many reasons being the new management structure in place and the staff being constant and not using temporary care workers. My sister has settled much more because of
this and has no complaints when I visit.

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Review from Tracey B (Stepdaughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Georges is a wonderful, warm, engaging environment for both residents and visitors. Nothing is too much trouble. The home is spotlessly clean and gives a warm, comforting feel as soon as you enter. The staff go above and beyond to make the residents feel at home and this come from the top down, no
matter the staff member's role. It would be so great if all care homes followed this ethos. I would definitely recommend St Georges to anyone asking, as it is such a lovely, warm, safe environment for the residents.

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Review from K C (Cousin of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, rooms good, very bright and airy, lots of space - outside lovely.

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Review from Julie H (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was unexpectedly admitted to St Georges and as a family, we knew nothing about care homes.
I have to say St Georges have gone above and beyond to care for and settle my mum into her new surroundings.
The staff are extremely pleasant and helpful and have taken the worry out of having a parent
with dementia.

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Review from Charlotte H (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was a resident here from May 2019 until December 2019 and in that short time had declined a lot. Her room was filthy, she had excrement on her bed frame, chair, curtains, doors and wall which was there at least a few weeks so had not been cleaned in a while. Every time I visited I would sort
her wardrobe out and over half the clothes were not hers. She had no safety rail on her bed. Her TV remotes, dentures top and bottom have been lost. The home is dirty throughout, staff are nowhere to be seen most of the time you have to go and look for them. My mum and other residents were just sat in the lounge or dining room watching TV or with music on and that's it until dinner time or tea-time, no activities just put them in a chair and leave them. We were there 2 and a half hours not a drink for my mum or any residents until I asked. Mum was severely dehydrated when admitted to hospital. We have moved her now.

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Review from Niita G (Ex Family Member) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Your home needs to have proper staff. I went to collect my ex-husband on 2nd July at 3pm. He still did not have a shower, walking in his PJs. When I asked the staff they were very unpleasant. Most of his t-shirts, bedding, socks they couldn't find. I was told washing machine swallowed small stuff. You
need to have a good chat with your staff and see if they could find his belongings, please. Thank you.

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Review from Julie P (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always polite and friendly and helpful. The resident's needs are met.
The atmosphere is always nice and friendly and the meals always look nice with a choice of dishes.
My mother always looks clean and well cared for.

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Review from Philip T (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and competent care home.

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Review from A C (Friend of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very complex demands with a slowly changing population. The staff do very well in balancing kindness and professionalism with all of the demands of a day.
There is an overall sense of kind concern.
The fact that surprises turn up every hour demands sensitivity and good humour helps a lot too.
There
is a consistency about care here. I have visited for more than two years and rate it very highly.

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Review from Kathleen H (Wife of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. My husband has been there nearly eight years. Very clean, food good.

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Review from Benjamin S (Grandson of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been at the home for over two years and she has been well cared for the whole time. All the staff are reasonably friendly to visitors and keep me informed of anything regarding my grandmother she is always clean and well presented when she agrees to having her hair done. My only slight
concerns being that I feel each shift would benefit from an extra member of staff but I realise this is difficult with budgets being small these days. The residents are fed well but I feel lunches could be more varied (dinners are fine)and that healthy snacks and drinks should be more available as many residents cannot help themselves.

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Review from Kanan (Sister-in-law of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister-in-law weekly. All the staff are wonderful. My sister-in-law is settling in nicely. Her feet are swollen so need to apply cream three times a day, which are missed sometimes. Her personal care (shower once a week needs to be looked into.

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Review from Kensworth D (Son of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in London and visit the home unannounced. On every visit we have found the home clean, our mother is very well cared for in a safe and caring environment. Staff are approachable and answer any questions or queries with honesty. We leave on each visit safe in the knowledge our mother is safe
and being well looked after and this is extremely comforting. Thank you to all the staff involved in the care of our mother, you all worked very hard in a difficult environment.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for St Georges is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for St Georges is calculated as follows: ( (78 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Georges is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about St Georges

What types of Care is St Georges registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Georges provide?

Palliative Care, Day Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does St Georges have?

There are 36 Single Rooms.

What are the Facilities & Services at St Georges?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Georges to the centre of Leicester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.