Stoneygate Ashlands

Ratcliffe Road, Leicester LE2 3TE
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8.7 14 Reviews
  • Stoneygate Ashlands, Leicester
Ashlands is a purpose built 37 bed care centre providing for clients whose needs are associated with dementia, elderly care and physical disabilities. All accommodation is offered in a single en-suite bedroom format.

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Care Provided by Stoneygate Ashlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Hall (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Stoneygate Ashlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,349
    • Self-Funded Residential Dementia Care from £1,349
    • RESPITE Self-Funded Residential Care from £1,349
    • RESPITE Self-Funded Residential Dementia Care from £1,349
  • (these prices are only a guideline, please contact Stoneygate Ashlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Stoneygate Ashlands Reviews (14)

8.7

Stoneygate Ashlands has a Review Score of 8.7 (8.735) out of 10, based on 5 reviews in the last 2 years. Over all time Stoneygate Ashlands has 14 reviews.

Overall Experience

  • 10
  • 3
  • 0
  • 0
  • 1

Date Published

14
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9

Review from Karen K (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my dad arrived at Ashlands, he was treated with such kindness and respect. He was extremely well cared for with the staff making sure he was always washed, shaved and dressed. My dad was a huge Leicester City fan, as was a member of staff who even provided my dad with a radio so he could
listen to the match when City were playing, which was so thoughtful. My dad was only supposed to be at Ashlands for two weeks respite, but unfortunately, his health rapidly declined and he spent his last few days there. His end-of-life care was wonderful, my family couldn't have wished for him to be in a better place.
All the staff there are amazing and very special people.
Thank you Ashlands for making my dad's last days so peaceful and comfortable.

Reply from diane Smith, Director at Stoneygate Ashlands

Thank you for your kind words and for taking the time to complete the review, the staff at Ashlands will be delighted with such positive feedback.


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Review from Nick R (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for the way you looked after Mum.
The team at Ashlands are fantastic. Special mention for two of the staff, you are a credit to the care profession.
I fully recommend this home.

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Review from Lee M (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As someone new to the care home system I could not have asked for more support in getting my mother installed and settled. The staff are extremely helpful and welcoming, providing a lovely environment for the residents. The management is very supportive and patient, explaining the systems that they
work within and what is required in order for them to deliver the services that they provide.

Reply from diane Smith, Director at Stoneygate Ashlands

Thank you for your review and for the positive comments made.


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Review from Gaye W (Sister of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Ashlands to be a very good home, especially the new management overall has changed the home. 100 times improved. All the care staff are lovely. My sister is a lot happier, she goes out and does more activities. Her room is nice. I am very pleased. I would recommend Ashlands to family and friends.

Reply from diane Smith, Director at Stoneygate Ashlands

Thank you for taking the time to do this review and for your kind words.


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Review from Margaret B (Wife of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome at all times.

Reply from Kate Tipper, Sales co ordinator at Stoneygate Ashlands

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from A R (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great management and even better staff. They all look after Mum really well and I couldn’t ask for her to be treated better. Tough times recently but they have kept us going throughout knowing Mum is looked after.

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Review from Lauren M (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely apprehensive when we were told that my mum would need to move into a care home after a devastating stroke, as you only ever hear the bad things about care homes, but we needn’t have worried at all. We were so lucky to find a place for Mum at Ashlands. It’s a wonderful care home where
my mum is consistently treated with dignity, respect and patience. She requires full-on care, but every single staff member has made her feel like she is at home with family. It’s a huge comfort to know that the time my mum does have left will be spent in a place where she feels truly loved. Cannot sing the staff praises high enough, from the management to carers to cleaners, everyone has made a really painful time so much more bearable.

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Review from Glenn M (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Ashlands in August 2020; she always said that she didn't want to go into a care home, but unfortunately, she had to go in as she could no longer cope alone at home. She was able to take a few personal items from her home with her, so her room looks familiar. When we visit, she will
ask if she is staying here as she loves it, as all the staff are very friendly. Mum is treated like family, she has put weight on, as the food is lovely, she tells us.

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Review from Elaine M (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for seven months and absolutely loves it, so much so, she doesn't want to be anywhere else.
I would like to thank the manager and his staff, not only for their excellent care of Mum but also, for the care and consideration shown to us, the relatives.
In what must be very difficult
times, it seems as nothing is too much trouble.
Thanks for the peace of mind knowing Mum is in such good hands.

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Review from Jane M (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stoneygate Ashlands is well run, clean and tidy, and provides a safe environment for my mother. The staff are caring and food seems varied and wholesome.

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Review from Sally L (Daughter-in-law of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law can be a nightmare, but they are very caring with her. She is kept very clean and her clothes are smart. They do her nails and hair. She loves it at Stoneygate Ashlands and we are more than happy with her care. Certainly a much nicer home than her previous one!

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Review from John F (Son of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good to see the staff in a uniform and looking clean and tidy (not like some we see on TV) as we have trouble with my mother's behaviour if we take her out. (She has Alzheimer's disease) We have now found it best to leave her at the care home and not visit her. So at first we were apprehensive
that she would be a problem by not going out but she has settled well and the staff are very kind and understanding. An excellent home.

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Review from T N (Relative of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good - all the people (staff) try hard.

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Review from Philip W (Son of Resident) published on 6 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was so concerned about the poor quality of my mum's care that I moved her out of Ashlands after only 2 months. I took PrimeLife (the company running Ashlands) to court on the grounds that they failed to look after my mum with 'reasonable care and skill'. The judge agreed with my evidence and ordered
PrimeLife to repay a proportion of my mum's fees.

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Current Review Score: 8.7 (8.735)

Overview of Review Score

The Review Score of 8.7 (8.735) out of 10 for Stoneygate Ashlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Stoneygate Ashlands is calculated as follows: ( (37 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Stoneygate Ashlands is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Stoneygate Ashlands

What types of Care is Stoneygate Ashlands registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stoneygate Ashlands provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Stoneygate Ashlands have?

There are 37 Single Rooms.

What are the Facilities & Services at Stoneygate Ashlands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stoneygate Ashlands to the centre of Leicester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.