Thurn Court

Thurncourt Road, Thurnby Lodge, Leicester LE5 2NG
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9.9 41 Reviews
  • Thurn Court, Leicester
This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

Thurncourt is situated in a quiet residential area. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home's location enables residents to maintain independence and enjoy being part of the local community if they so wish.

The Home has two lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Thurncourt is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Thurn Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mary Mika (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thurn Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,065 – £1,200
    • Self-Funded Residential Dementia Care £1,064 – £1,200
    • RESPITE Self-Funded Residential Care £1,064 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,064 – £1,200

  • Fees are charged according to the needs of the individual, every person is different
  • (these prices are only a guideline, please contact Thurn Court to find out the exact price for your requirements)

Facilities

  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Thurn Court Reviews (41)

Total of 41, showing 21-40
9.9

Thurn Court has a Review Score of 9.9 (9.879) out of 10, based on 15 reviews in the last 2 years. Over all time Thurn Court has 41 reviews.

Overall Experience

  • 29
  • 11
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Date Published

41
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9
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26

Review from Laura B (Granddaughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Thurn Court Care Home go above and beyond to care for their residents. The staff are very friendly and consistently check on the residents and their well-being. They provide them with a range of food and snacks throughout the day as well as extra activities and entertainment. My grandma
was even taken to the local circus which she thoroughly enjoyed. Despite the hard last two years, the staff remain in high spirits and aim to build relationships with the residents. Standards of safety were kept very high throughout the pandemic. The Facebook page is nice to see pictures of the residents and the activities they get up to - it would be great if this was more regularly updated. A communication newsletter/email would also be a great addition.

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Review from Steve F (Son of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thurn Court cared for my mother with dignity and thoughtfulness during the period of time she resided there. The staff always contacted me and kept me informed of my mother's health and wellbeing. Many thanks to all at Thurn Court who kept my mother safe and well cared for in the time that she was there.

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Review from Jenny E (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic illness in hospital Mum went into Thurn Court Care Home for respite care four months ago, and she decided to stay there permanently. She said she felt safe there.
Mum died recently at Thurn Court after her long term medical conditions gradually got worse. Throughout the time she stayed
at Thurn Court the care that Mum received was exceptional. Every member of staff that I came into contact with was so caring as well as skilled and knowledgeable. They always went the extra mile for Mum's comfort and wellbeing - there are so many examples I could give of this.
I feel so fortunate that my mum was cared for so wonderfully at the end of her life, and in these challenging times when everyone's life is touched by Covid, it meant so much.
Thank you.

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Review from Carla B (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Thurn Court for 2 years and is well looked after. I know most of the carers by name and appreciate the time and care they provide. Despite the difficulties and challenges we have all faced since Covid the home are doing an AMAZING job of keeping the residents safe and well, and for
this they need to be recognised. I miss my mum terribly and even though I can't hug her I call on a regular basis, wave at the window and I get an update on how things are going. The carers here are great, they all take the time to get to know everybody on an individual basis and they genuinely CARE which I am so grateful for.

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Review from N B (Private Carer of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very much made to feel welcome, residents well cared for, really lovely staff and manager, very caring and hardworking, nothing too much trouble. Home very clean and welcoming, food really good.

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Review from J M (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Thurn Court for 18 months now. My family and I have no complaints it is a lovely home, everything is so nice and homely. The food is good and the staff are really nice, they really care for the residents. Any events come up such as Valentines Day/Christmas Day etc. I went last
Sunday and there were flowers on the tables, little things mean a lot. Thank you.

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Review from Augustin B (Son of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve got my mom in temporary care for two months and am very pleased with everything. The kindness and patience of the staff meet all the requirements. I’ve dealt more with one brilliant member of staff during my visits, but I can bet that all the others reach the same high standard. Mom praises everyone
and sends all the best wishes to them. She just can’t find enough words to thank them for the wonderful care.

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Review from A T (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been wonderful during a period where mum has been been very ill.

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Review from Kathryn A (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother stayed during her care assessment, she has vascular dementia.
Care was fabulous. Mother enjoyed her stay.

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Review from D B (Friend of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is small for many residents and some of the bedrooms are not en-suite. There is a high standard of cleanliness. There are activities but the residents do not have to take part if that is what they prefer. I have not experienced the meals. I think it is the staff that make for a good home.
They are cheerful and welcoming to visitors and treat the residents with dignity, care and compassion which is what matters. Despite many disabilities, there is a happy atmosphere.

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Review from D C (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Thurn Court. All staff are high class.

Reply from Sophie Ferguson, Group Hospitality Officer at Thurn Court

Hello D C,


Thank you for taking the time to review our services, we welcome and appreciate all feedback at Thurn Court. We are proud of our staff but hearing reviews like this makes us even more so.


Thank you - if you have any suggestions in the future please make them known.


Kind regards,


Sophie Ferguson


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Review from Paul C (Son of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff and management are very caring, helpful and friendly. They are also very approachable. We are happy that Dad is well looked after. The home is clean and there is always clean linen and towels available.

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Review from Juliet W (Great-Niece of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt moved into Thurn Court she was very nervous and a little afraid. All the staff have made sure my aunt feels at ease. The staff always keep me informed of my aunt's moods and concerns. My aunt tells me how nice the staff are. It gives me peace of mind that THEY DO CARE. Keep up the good
work all.

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Review from Joanne H (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently went to Thurn Court for respite and we have now decided she will stay permanently. The management has been extremely supportive. Throughout this time, they have been open and honest with me and mum and dealt with any concerns in a caring and timely manner. All staff we have encountered
are thoughtful and caring and seem happy in their work. We have a new room which is fab! Mum eats all the food and especially keen on the puddings. I understand the activities are a work in progress - but the young man in charge of this is extremely enthusiastic and keen to succeed.

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Review from Barry P (Nephew of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only complaint my wife and I have is getting auntie's clothes back when being taken to be washed. I have taken the trouble to have labels done with her full name on and she still ends up with other people's clothes. I have complained to the office and we have another auntie who will be going there
soon so I am hoping the laundry problem will be settled by then.

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Review from Rosemary L (Friend of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been a resident at Thurn Court for a number of years, and when we have visited, we have always been impressed by the care and attention supplied by all the staff, making a very difficult job appear to be easier than it is.
They always go to a lot of trouble for special occasions which
the residents appear to enjoy. I know from personal experience how hard it is to place a family member in care, but I would be happy to do so from what I see at Thurn Court.

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Review from Carolyn L (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my mum she looks well and cared for, clean and as comfortable as she can be. Staff are always around and have a chat with her. They make me feel they are happy to be at work. I hear chat and laughter which I feel is a good environment to live in.
the home never smells and someone is always
cleaning.
All through the home it shows homely warmth in decor and feeling.
Thank you all.

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Review from John W (Son of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the kindness and care shown to my mother by all the staff at Thurn Court. She was immediately made to feel at ease and welcomed seamlessly into her new environment. The care given to her as an individual is faultless and all her needs have been met without exception. The
consideration given to members of the family is also second to none. Having had unhappy experiences in the past with care given to other elderly relatives, I would have no hesitation in giving the highest recommendation possible to Thurn Court.

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Review from Donna G (Granddaughter of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No night manager on duty Thursday 11th and Friday 12th of February. During the take over meeting we had been assured a night manager would always be on shift. The above dates that we know of a manager was not present! Why?
My nan was taken really ill from a fall and a suspected stroke. We didn't think
she would make it through till Friday. Thankfully she did and is improving day by day.

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Review from Hayley D T (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thurn Court is home from home for the residents and that makes the relatives relaxed knowing their loved ones are cared for in the best way. All residents are individual and they cater for their own personal requirements. Thurn Court is friendly and a lovely atmosphere. If you have any issues the manager,
seniors will sort them out for you. Since Thurn Court has been taken over you can see the changes to the inside of the building making it look brighter and clearer, more activities are happening.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Thurn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Thurn Court is calculated as follows: ( (156 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 173 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thurn Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Mary

Mary

Job Title: Home Manager

Joined: 2015

Mary is the care Home Manager at Thurncourt, she has been in this post since 2019. Mary completed her Level 5 in Health and Social Care in 2018.