Barchester Chater Lodge Care Home

High Street, Ketton, Stamford PE9 3TJ
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9.7 74 Reviews
  • Barchester Chater Lodge Care Home, Stamford
Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.

A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.

Chater Lodge focuses on the individual needs of residents, with a tailored care plan for each person. The whole team is dedicated to providing a quality lifestyle including care, dining experiences, meaningful activities and well maintained facilities.

Care Provided by Barchester Chater Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Zoe Postgate (General Manager)
  • Admission Criteria
    • Pre admision assessment from fully trained team member
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Chater Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,102
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Chater Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Chater Lodge Care Home Reviews (74)

Total of 74, showing 1-20
9.7

Barchester Chater Lodge Care Home has a Review Score of 9.7 (9.731) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Chater Lodge Care Home has 74 reviews.

Overall Experience

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Overall Experience  Overall Experience 1.0 out of 5

Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we
withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.

Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care Home

Hi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Customer Feedback Team.


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Overall Experience  Overall Experience 5.0 out of 5

You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all.
We thankyou - all of you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have
a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be
personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is cared for with dignity and she feels very well looked after.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My wife and I have travelled over 200 miles to visit my lovely sister who has been a resident here, at Barchester Chater Lodge Care Home, for several weeks. Prior to our visit, I was somewhat anxious that my sister would be happy and settled here. I am so very pleased to report that she is very happy
with aspects of care that she is receiving. She and my wife and I are all very satisfied with Chater Lodge. To the activities coordinator and all staff, a sincere and very grateful thank you!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been made to feel very welcome. The staff are amazing and friendly and made the transition of my mum going into full-time care very smooth.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Barchester Chater Lodge Care Home last year. She has been looked after as if a family member. All the staff have shown real genuine care! We are so pleased that, at nearly 98, she is enjoying her twilight time. A special shout out to the events coordinator who encourages Mum to engage.
Mum received her 1939-45 War Medal in a surprise party that the Lodge made possible. We can't recommend this home enough! Thank you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Visited Barchester Chater Lodge Care Home to celebrate Mother-in-law being awarded her WWII General Service Medal by the local Wing Commander. The special party was arranged by family in conjunction with the home's staff, with special thanks to the wonderful activities coordinator for her excellent
input and support and special thanks also to the chef for the delicious food. A lovely time was had by all the family and friends and other residents that attended.
A big 'thank you' to all the home's staff. They really care about the residents and are like a big family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Barchester Chater Lodge Care Home hosted a wonderful ceremony for my grandmother's presentation of her war medal.
Fantastic hospitality, thank you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind, helpful and fabulous! Nothing is too much trouble. We had a medal ceremony for Mum. The catering was outstanding, the staff are fantastic! Thank you. Muum had the biggest smile.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was presented her Second World War medal for surviving as a W.A.A.F. She has never claimed it and was so surprised when she came into the room and saw how many families, friends, and some residents were there she was so chuffed and surprised to receive her medal. It was presented by the commander
of R.A.F. Wittering and two others. What a happy experience for Mum, who had a beaming smile on her face. Thank you to your staff for such a wonderful experience for us all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Charter Lodge Care Home is absolutely brilliant, they all provide brilliant service and care to my Nan. They encourage her to take part in activities and adapt them for her if needed. Today Charter hosted an event for my Nan receiving her World War Two medal, presented by the wing commander of Wittering
RAF. Charter orgainsed for the event, hosted and excelled throughout the whole event. A special mention to the manager, deputy manager, activities coordinator, and chefs for the whole day!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you so much for taking the time to review us. We are honored to have been a part of such a special occasion.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot describe the care and kindness of the staff which I felt here. They made me so welcome. Friends had recommended here highly so I did not feel the need to visit beforehand. The chefs produced the most delicious meals, beautifully presented and very healthy choices. All the residents I have met
are a delight. I am returning home now restored and healed. A big thank you again.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you so much for your review. It was a pleasure to have you stay with us.


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Overall Experience  Overall Experience 5.0 out of 5

I travelled to see my mother today on her birthday. I booked a table for four people, including my mother, for lunch. The table was decorated beautifully with birthday napkins as well as a birthday banner placed on the wall. The food was delicious, thank you to the chef. The activities coordinator served
us and kept us well entertained. My mother then needed the bathroom and a member of staff and the activities coordinator took her with lots of jollity. My mother thoroughly enjoyed her day and will no doubt enjoy the box of chocolates she was given.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us and for your kind words that will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm home with fabulous staff. Mum us very settled.
Keep up the standards very well.
Lovely environment.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking time to review us, we appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I initially had doubts as to whether or not I would be happy staying in Barchester Chater Lodge Care Home. I thought I would try it for two weeks and decide whether or not I would like a long-term stay. I have been overjoyed with my stay here. I have freedom, the staff are lovely and my family are happy
that I am happy with my stay. I am looking forward now to having a completely happy life here.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

It's a pleasure to have you with us and thank you for becoming our resident ambassador.


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Overall Experience  Overall Experience 5.0 out of 5

My father came directly from hospital to Barchester Chater Lodge Care Home. Initially, he was to stay for two weeks of respite care. He is loving it so much that he wants to stay. He is very happy. The food is delicious - his words. The staff are very kind and professional but he feels valued and taken
care of. I am so happy with his care and I wouldn't hesitate to recommend to anyone. His granddaughter (11) would like to know when she can move in! Thank you Chater Lodge.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us. Your kind words will be shared with the team and we are very happy to hear Dad is enjoying his time with us.


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Overall Experience  Overall Experience 4.0 out of 5

My very close friend who has no family (have visited today) is so much better. More relaxed and speaking without being bitter and resentful. Thank you, you are marvellous.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking time to review us. The team appreciate all feedback and we are pleased to hear that you are happy with your friends progress.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Barchester Chater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Barchester Chater Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 283 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chater Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Zoe

Zoe Postgate

Job Title: General Manager

Joined: 2012

Hello. My name is Zoe and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents and I enjoy making people laugh and feeling loved.


I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.


Mandy

Mandy Myciuk

Job Title: Deputy Manager

Joined: 2017

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.


I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.


I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.


Outside of work, my interests are cycling, keeping fit and spending time with my family.


Donna

Donna Pryor

Job Title: Administrator

Joined: 2009

Hello. I am Donna, the Administrator at Chater House.


I joined the team in 2009 as Administration Assistant and was promoted to Administrator in 2016. I have previously had positions with a customer focus, including working for a large supermarket group and also in a bookshop. My administrative experience includes data analysis, sales, finance and staff recruitment. I have an NVQ2 in Business Administration.


I like getting to know residents and hearing their life stories, as well as getting to know their families and I do my best to help people with their move to our home. I am an energetic person, always have a smile and I like to make people laugh. When I am not at work I love to be outside, either in the garden or taking my dog for a walk.


Maria

Maria Durrant

Job Title: Activities Coordinator

Joined: 2019

Hello. I am Maria and I have lived in Ketton for most of my life.


I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.


Marta

Marta Labuda

Job Title: Head Chef

Joined: 2018

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.


Cooking is my passion and has been for many years.


I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.


Tinumol

Tinumol Thomas

Job Title: Senior Carer

Joined: 2023

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents. 


She shows compassion in every aspect of her role and loves to spend time with our residents.


In her spare time Tinumol loves to cook and this is a huge passion for her.


Anthony

Anthony Perridge

Job Title: Head of Maintenance

Joined: 2023

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.


In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.


Michael

Michael Cunningham

Job Title: Resident Amabassador

Joined: 2024

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.


Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.


Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.


Frequently Asked Questions about Barchester Chater Lodge Care Home

What types of Care is Barchester Chater Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Chater Lodge Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Barchester Chater Lodge Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Chater Lodge Care Home to the centre of Stamford?

3.2 mile(s) as the crow flies, distance by road may be significantly further.