Barchester Chater Lodge Care Home

High Street, Ketton, Stamford PE9 3TJ
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9.7 74 Reviews
  • Barchester Chater Lodge Care Home, Stamford
Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.

A highly trained staff team provides first class residential care, as well as expert care for people with dementia in their Memory Lane Community. Alongside this they offer respite services for those times when you need a break or a change of scene.

Chater Lodge focuses on the individual needs of residents, with a tailored care plan for each person. The whole team is dedicated to providing a quality lifestyle including care, dining experiences, meaningful activities and well maintained facilities.

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Care Provided by Barchester Chater Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Zoe Postgate (General Manager)
  • Admission Criteria
    • Pre admision assessment from fully trained team member
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Chater Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,102

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Chater Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Chater Lodge Care Home Reviews (74)

Total of 74, showing 41-60
9.7

Barchester Chater Lodge Care Home has a Review Score of 9.7 (9.731) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Chater Lodge Care Home has 74 reviews.

Overall Experience

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Review from Jane V (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother became resident in Chater Lodge she, and all the family, have been treated with great patience and kindness. At this extremely difficult time, they have adapted very well to keep me and my family in touch with Mum in alternative ways and we are all very grateful to all the carers at
Chater for the work they do and the love they show.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you very much for taking the time to review us, this is much appreciated by the whole team.


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Review from David B (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Chater Lodge has always been very high. The gardens are very pleasant, and the interior is clean and airy. During these last months, it has not been possible to visit Mum, but we are reassured that she is being well looked after.
The staff deserve a medal for their perseverance
under these conditions.
Hoping that this is soon all over and that we can visit again.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us David, this means a lot to the whole team and we also hope to see you again soon.


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Review from Joanna P (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mothe has been at the care home for 14 months now, The transformation in Mum is quite amazing, she is so content and so well cared for. Yesterday took her downstairs to have a sing-a-long and a dance, the singer's wife commented on the home being the nicest they have been to, (they go all over the area).
The manager has seemed to have got herself a 'great' team. I go most days and the atmosphere is like a lovely, caring family. I am so happy for my mum. 10/10

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your lovely review Joanna, I really do have a great team and will share your thoughts with them.


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Review from J D (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The upstairs room was flooded with sunshine on first viewing and I could see my own bungalow from the window. Care turned out to be excellent, slightly understaffed but kindly undertaken. Some waiting involved.
Food delicious but filling three-course lunch, rather filling but neatly dished, chef employed.
Prefer less food over 24 hours.
Storage for blouses and trousers in wardrobe and chest of drawers. Good quick washing facilities for clothes but every article requires to be marked with room number.
Easy to speak with relations or friends on normal phone lines.
All reasonably priced.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us. I will share your kind words with the team.


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Review from Katie B (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a new resident. I am so pleased and relieved how easy the transition into Chater Lodge has been. Mum did not want to leave her home at the age of 89 but now she doesn't want to leave her new home at Chater House!! Lovely staff, so accommodating - five-star.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review, Katie, we appreciate all feedback and I will share your lovely words with the team.


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Review from Alison L (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Chater Lodge in the latter stages of his disease, when his wife (also in her 90s) could no longer care for him at their home; both were in need of respite. From the very first contact, when the manager and a member of staff came to our home to complete a questionnaire regarding our
needs, they could not have been more attentive, professional and caring. As my father moved in and his reception was extremely well handled - he was immediately at home, despite this (obviously) being an unknown environment to him. Thereafter, he spent some 20 days at Charter Lodge during which I cannot speak too highly of the care he received. As his illness progressed, Charter Lodge continued to nurture and care for him in a very dignified way. And, during his last few days, when it was evident that he would not be coming home, Charter Lodge kept us closely informed of developments (this they did despite the fact that we were visiting him each day as well). He died peacefully with a member of staff at his side. Thank you all.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your lovely review Alison, it was an honour to have been a part of your lives when you needed us and I will share your review with the team.


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Review from Elizabeth B (Niece of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Chater Lodge Care Home is beyond doubt head and shoulders above all other old people's homes in and around Stamford. My aunt spent the last months of her life here and died 10th July 2018. Since then I am a Catholic Eucharistic minister taking Holy Communion to one of the residents and never
ceased to be impressed by the care she receives. I also go to other homes in Stamford and this is the best.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for this lovely review Elizabeth and the support your offer residents within our home.


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Review from J L (Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room very bare. Night time staff are unpleasant and rude. No call button available to be worn (for bathroom, corridors etc). Pain management not dealt with. Didn't call a doctor when requested (by daughter). Night time calls unanswered - not enough staff. Everyone just did their job - no one was 'caring'.
No other rooms available but being in 'memory unit' unpleasant and frightening.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

I am sorry to hear that the arrangements agreed prior to your stay were unsatisfactory. We retain records relating to all respite residents and I would be happy to discuss this further at your convenience.


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Review from Gary M (Son-in-law of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have looked at all of the residential homes in the area and this is by far the best one in more ways than one.
My mother-in-law has really settled in and tells me that she is "good mates" with all the staff.
The Lodge has a lovely homely feel to it and we are so pleased that our loved one is cared
for so well.
Thank you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review, it is really appreciated.


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Review from Caroline S (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Chater Lodge for respite care three weeks ago and the care he has received has clearly had a very beneficial effect on him. My dad's sister has also noted the improvement in him since he began his stay here. He is much less anxious and has been more positive in his overall outlook.
He has been very well looked after and the varied programme of activities has been very stimulating for him.
A really super care home!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your lovely review, it is very much appreciated and we hope dad visits again.


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Review from Pete L (Son-in-law of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last October my elderly Mother-in-laws health and ability to care for herself had declined and she needed residential care. Chater Lodge had a vacancy and she entered their care, sadly her health declined further and following a period of palliative care died in March this year. All through this period,
the staff treated her with great dignity and compassion, they offered genuine sympathy and made all members of the family welcome and offered support beyond what would be reasonable to ask for in the difficult circumstances at the end of my Mother-in-laws life.


The rooms, dining areas and external areas were always clean, well presented and attention was paid to ensuring a pleasant and homely feel to the accommodation.


I and the family are deeply grateful to the staff and management of Chater Lodge for being there at a time when many of us were overwhelmed by the demands of caring for a frail woman whom we loved very much. So simply thank you!


Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for these kind words Pete, they are much appreciated by all of us.


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Review from Alison W (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother came to stay at Chater Lodge in Aug 2016 following a fall, as the hospital would only discharge her if care was arranged. I was about to go on holiday and the staff at Chater Lodge bent over backwards to help. The Deputy Manager at the time gave me a thorough tour at a time when she was about
to go off duty, and she also took the time to visit Mother in hospital to be sure that Chater Lodge could fulfil her needs. Mother was a little confused at first, but the staff were all so kind and really helped her to settle. 'Each day is a little better' a Senior assured me on my return. Consequently, respite care was extended and then Mother's stay made permanent.
The Family all feel so fortunate to have found Chater Lodge. It is always so clean and tidy, and above all very homely. The staff know Mother and her funny ways and treat her as an individual, kindly and professionally. She is always beautifully dressed and visitors made to feel very welcome, whatever time of day they go.

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Review from Clare N (Niece of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly home from home. Carers are very caring to residents. Everyone treated with dignity.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review Clare, all feedback is much appreciated.


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Review from Regina A (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming for visitors with a very settled environment. Staff always available which I have not found in other care homes. Activities are very good which is very important to mum. The manager is professional and there is a high standard of care and cleanliness.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review Regina, we appreciate all feedback and very pleased to be of support to you and mum.


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Review from Rebecca W (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole team at Barchester Chater Lodge Care Home to be fantastic. After having a major stroke and spending time at the hospital and stroke rehabilitation, mum was told she was unable to return home to her bungalow. She has found this distressing and has been apprehensive about moving
into residential care. The management and care staff have been compassionate, understanding and extremely helpful to mum and myself as navigating the care system can be difficult)! We are two weeks in now and mum has settled much better than I expected. The atmosphere and facilities at Barchester Chater Lodge Care Home are wonderful - 100% the right choice!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for this positive review Rebecca, we are pleased to be able to be able to help and support both you and mum.


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Review from Kate J (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first entered Chater Lodge for respite care last summer following a stay in hospital in Kent. She left in August 2017 and then returned as a permanent resident in October 2017 until her recent death.
From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming
place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed!
More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support.

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Review from David C (Son-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Super Christmas flowing around Chater Lodge.
Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day).


Throughout the month and the holiday period, staff worked to their regular, high standard.


Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review David, we appreciate all feedback and it is lovely to hear Christmas was so enjoyable for all.


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Review from Andrew H (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and patient. Grounds were well kept.
Room was clean and tidy. Plenty of activities provided.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for taking the time to review us, we appreciate all compliments and feedback.


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Review from Camilla R (Great-Niece of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also
liked how cheerful the doorbell was.

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Review from Tom B (Great-Nephew of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Barchester Chater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Barchester Chater Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 283 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chater Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Zoe

Zoe Postgate

Job Title: General Manager

Joined: 2012

Hello. My name is Zoe and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents and I enjoy making people laugh and feeling loved.


I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.


Mandy

Mandy Myciuk

Job Title: Deputy Manager

Joined: 2017

Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.


I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.


I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.


Outside of work, my interests are cycling, keeping fit and spending time with my family.


Donna

Donna Pryor

Job Title: Administrator

Joined: 2009

Hello. I am Donna, the Administrator at Chater House.


I joined the team in 2009 as Administration Assistant and was promoted to Administrator in 2016. I have previously had positions with a customer focus, including working for a large supermarket group and also in a bookshop. My administrative experience includes data analysis, sales, finance and staff recruitment. I have an NVQ2 in Business Administration.


I like getting to know residents and hearing their life stories, as well as getting to know their families and I do my best to help people with their move to our home. I am an energetic person, always have a smile and I like to make people laugh. When I am not at work I love to be outside, either in the garden or taking my dog for a walk.


Maria

Maria Durrant

Job Title: Activities Coordinator

Joined: 2019

Hello. I am Maria and I have lived in Ketton for most of my life.


I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.


Marta

Marta Labuda

Job Title: Head Chef

Joined: 2018

Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.


Cooking is my passion and has been for many years.


I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.


Tinumol

Tinumol Thomas

Job Title: Senior Carer

Joined: 2023

Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents. 


She shows compassion in every aspect of her role and loves to spend time with our residents.


In her spare time Tinumol loves to cook and this is a huge passion for her.


Anthony

Anthony Perridge

Job Title: Head of Maintenance

Joined: 2023

My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.


In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.


Michael

Michael Cunningham

Job Title: Resident Amabassador

Joined: 2024

Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.


Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.


Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.