This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Chater Lodge Care Home has a Review Score of 9.7 (9.731) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Chater Lodge Care Home has 74 reviews.
Review from Sarah H (Niece of Resident) published on 7 August 2017
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Overall Experience
5.0 out of 5
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Review from Michael P (Nephew of Resident) published on 1 August 2017
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Overall Experience
5.0 out of 5
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Review from T C (Son of Resident) published on 5 July 2017
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Overall Experience
4.0 out of 5
Dealing with the administration side, I have found them to be extremely well organised and most helpful.
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Review from Olive N (Resident) published on 28 June 2017
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Overall Experience
5.0 out of 5
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Review from Carol B (Resident) published on 23 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Donna, Administrator at Barchester Chater Lodge Care Home
Thank you Carol. Its always a pleasure to see you and positive feedback is always lovely.
From all of us at Chater Lodge
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Review from Susie B (Daughter of Resident) published on 11 January 2017
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Overall Experience
5.0 out of 5
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Review from R + Y (Grandson of Resident) published on 21 December 2016
Submitted via Website •
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5.0 out of 5
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Review from Chloe B (Granddaughter of Resident) published on 21 December 2016
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5.0 out of 5
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Review from Chris H (Daughter of Resident) published on 7 October 2016
Submitted via Website •
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5.0 out of 5
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Review from Jane N (Daughter of Resident) published on 15 September 2016
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Overall Experience
4.0 out of 5
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Review from June S (Daughter of Resident) published on 14 June 2016
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5.0 out of 5
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Review from Judy (Daughter of Resident) published on 22 March 2016
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Overall Experience
4.0 out of 5
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Review from Angie D (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Joyce S (Wife of Resident) published on 11 November 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.731) out of 10 for Barchester Chater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.731 for Barchester Chater Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 283 Ratings = 4.731
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Chater Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2018
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Job Title: General Manager
Joined: 2012
Hello. My name is Zoe and I am the General Manager at Chater Lodge Care Home. I have worked in care settings since leaving school and have worked my way up from apprentice to my current management position. I joined Chater House in 2012 and was soon promoted to Deputy Manager, and then again to General Manager in 2017. I have nearly completed an NVQ Level 5 in Leadership and Management. I take pride in ensuring the whole team provides high-quality care to all our residents and I enjoy making people laugh and feeling loved.
I like taking on new challenges and learning all the time through new experiences and training. Outside of work, I like to spend my time keeping fit, walking my dogs and sitting in front of a fire reading about my favourite subject - Greek myths.
Job Title: Deputy Manager
Joined: 2017
Hello. I am Mandy and 1 have worked in healthcare since 2000, gaining a wide range of care and nursing experience.
I joined Barchester in 2017, working at a home in Grantham as a Care Practitioner. In 2022 I transferred to Chater Lodge to become Deputy Manager and I am currently studying for a Level 5 Management qualification.
I love getting to know residents so I can make their days at our home as happy and comfortable as they can be.
Outside of work, my interests are cycling, keeping fit and spending time with my family.
Job Title: Administrator
Joined: 2009
Hello. I am Donna, the Administrator at Chater House.
I joined the team in 2009 as Administration Assistant and was promoted to Administrator in 2016. I have previously had positions with a customer focus, including working for a large supermarket group and also in a bookshop. My administrative experience includes data analysis, sales, finance and staff recruitment. I have an NVQ2 in Business Administration.
I like getting to know residents and hearing their life stories, as well as getting to know their families and I do my best to help people with their move to our home. I am an energetic person, always have a smile and I like to make people laugh. When I am not at work I love to be outside, either in the garden or taking my dog for a walk.
Job Title: Activities Coordinator
Joined: 2019
Hello. I am Maria and I have lived in Ketton for most of my life.
I worked at the local primary school before joining Chater Lodge in 2019. My first role here was as a Dining Host and have now found my passion in creating an interesting and inclusive programme of activities for all our residents. I like having fun with residents, dressing up, singing songs and celebrating special events. I love being a part of the team here and my career change to Activities Coordinator is the best thing I have ever done.
Job Title: Head Chef
Joined: 2018
Hello, my name is Marta and I am the Head Chef at Chater Lodge. I have worked at Chater Lodge since 2018.
Cooking is my passion and has been for many years.
I ensure each resident enjoys tasty and nutritious food. I regularly speak to our residents to ensure the menu meets their tastes and requirements.
Job Title: Senior Carer
Joined: 2023
Tinumol is a Senior Carer at Chater Lodge and takes great pride in delivering care to our residents.
She shows compassion in every aspect of her role and loves to spend time with our residents.
In her spare time Tinumol loves to cook and this is a huge passion for her.
Job Title: Head of Maintenance
Joined: 2023
My name is Anthony but everyone calls me Tony, I am Head of Maintenance here at Chater Lodge. I have been working at Chater Lodge since January 2023. I work closely with both the General Manager and Deputy Manager to make changes within the home that will benefit our residents.
In my spare time, I am part of an amateur dramatics group and enjoy singing various songs, I was also part of a 'Rat pack' group, you will often find me singing to keep our residents entertained.
Job Title: Resident Amabassador
Joined: 2024
Michael came to Chater Lodge in the summer of 2023, looking for his own care needs he was apprehensive about coming into a care home, initially he came to Chater Lodge for a short stay and then quickly fell in love with the home, its residents and colleagues that he decided to make Chater his home.
Michael was a Major in the British Army for over 40 years and has had so many life experiences in that time and lived in a variety of locations. He says that since the passing of Irene his loving Wife, he has found the new friendships he has forged at Chater Lodge have helped him with his grief.
Michael is so proud to have become the homes Resident Ambassador and is delighted to be given the opportunity to represent our home.
