Bernadette House

The Old Vicarage, South Park, Lincoln LN5 8EW
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7.9 28 Reviews
  • Bernadette House, Lincoln
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Care Provided by Bernadette House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • DES Healthcare Ltd
  • Person in charge
  • Fay Partridge (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Bernadette House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Price dependent on room

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Bernadette House has a sizeable car park for staff and visitors.


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Bernadette House Reviews (28)

Total of 28, showing 1-20
7.9

Bernadette House has a Review Score of 7.9 (7.863) out of 10, based on 3 reviews in the last 2 years. Over all time Bernadette House has 28 reviews.

Overall Experience

  • 26
  • 1
  • 1
  • 0
  • 0

Date Published

28
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25

Review from Christine S (Wife of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was unhappy about the care my husband received. The day he went in the bed had not been changed from the previous occupant. My daughter had to tell them that the bed was dirty. But I was very unhappy when I rang the buzzer, the carer who was serving tea turned off the bell, and said he was busy with
tea. I took my husband to the toilet, he messed himself. There were no gloves or anything to clean up my husband, I used toilet paper and also a flannel. I cleaned the toilet and rang the buzzer for 20 minutes, a carer switched off the buzzer and said they'd come to check on his pad. I told her what happened, they said they would report to the office. His care was okay, but I was just so mad that nobody came to answer the buzzer. What would have happened if he had had a fall trying to get to the toilet himself? He'd already had a few falls in the hospital so all in all, it's a sorry state of affairs. If buzzers are not answered in a care home, was it a one-off, I don't know but my husband passed three weeks later.

Reply from Elizabeth Stephens, Director at Bernadette House

We were surprised and disappointed to receive this review, particularly as the reviewer called to thank us for the quality of the care her husband received. All bedrooms are thoroughly cleaned before a new resident is admitted. The family did not advise staff that the bed was dirty, which we assume they would have done if the bedlinen needed to be changed. The reviewer chose to clean her husband herself and flannels were available in the bathroom for her to do so. All staff carry gloves and they are available on request. The staff member, who was male not female, checked on her husband six times between 17.05 and 20.40. The reviewer's husband did not fall whilst he was resident at our care home. Our staff response time to emergency buzzers averages 32 seconds. Whilst we appreciate that bereavement is upsetting, there is no correlation between her husbands death and his stay at our care home. We are surprised this insinuation has been made.


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Review from Nicola R (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident of the care home, we have nothing but praise for everyone involved. Bernadette House is a very well run, clean care home with lovely staff who my mother has really warmed to, which to be honest was quite a worry before she went there. She has even joined in with some
activities, something we never thought we would see! Thinking back to our worries regarding the big step of 'is it time for a care home?', we can honestly say that it was the right decision and everyone at the care home has made that big step so much easier by making Mum feel welcome and she's looking happier than she has for some time. Thank you.

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Review from Zoe B (Granddaughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Bernadette House for a few months now and it very much feels like her home. She is quite a character and can be very demanding so my family was concerned about how the staff would cope. We needn't have worried as the staff are wonderful. They're very patient and
some of them have built up quite a rapport with her.
The staff are welcoming, well trained, kind and compassionate. The home is very clean and the decor is fantastic. There is a seaside scene along one corridor and a street picture from the town centre in the dining room. A lot of thought has gone into making the home an interesting environment for the residents to live.
My family and I would wholeheartedly recommend Bernadette House to anyone looking for a care home.

Reply from Elizabeth Stephens, Director at Bernadette House

We are delighted that your grandmother is happy living at Bernadette House. We are very proud of our staff and it's reassuring to know that you find them as wonderful as we do.


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Review from Jo Y (Daughter-in-law of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our family’s first experience of a Care Home and we all had mixed emotions and anxiousness about our precious Dad going into care, to be looked after, towards the end of his life. This was during a difficult time during lockdown. Right from the beginning, we were impressed by the Manager who
leads a superb team. At this point, our nerves were dismissed and we all realised that we had found a lovely caring home. Dad had always prior refused to go into a care home. Not once did he mention this again when he was a resident in Bernadette House which just proves that he was happy and was being well looked after by all the lovely, hard-working staff. We can't praise the staff enough for the care they provided right up until the end of his life for which we will be forever grateful. Bernadette House gets a top review from our family, the staff are all genuine and it is clear to see this is not just a job to them.

Reply from Elizabeth Stephens, Owner at Bernadette House

We appreciate your positive feedback on our home and our lovely staff. It was a pleasure to get to know your dad and to care for him. We would also like to thank you and your family for the positive and respectful way in which you treated our staff.


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Review from Susan F (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received only first-class care at Bernadette House. She arrived at the home confused and anxious about leaving her own home, but the staff settled her in with great patience and understanding and as her dementia progressed, watched over her 24 hours a day which gave me great reassurance knowing
that help was always at hand.
Due to Covid restrictions at the time, I was not able to visit Mum, but telephone conversations with the staff were always encouraging and supportive. They were doing a marvellous job in difficult and strange times, but were always kind and had time to discuss my mother’s care.
All the staff are very professional, friendly, kind and caring and they genuinely enjoy their valuable work. Sadly, during her time there, my mother passed away but she was treated with great dignity and I couldn’t have wished for more. She was always in the safest of hands and if you are looking for care for a loved one, you need look no further than Bernadette House.

Reply from Elizabeth Stephens, Owner at Bernadette House

It was a pleasure to care for your mother and we appreciate you taking the time to provide such positive feedback.


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Review from James B (Nephew of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bernadette House is in a lovely setting and the care staff are always pleasant and friendly.
Our family are full of praise for the home and know Aunty is happy here.
The activities are varied and engaging which we know is also well received.
The ‘Wish List’ is a great idea and it’s lovely that
the home looks to accommodate the requests however off the wall they are!
I know Covid has presented challenges for all but this seems to have been well managed and is a credit to the care team in these strange times.
Thank you Bernadette House!

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Review from Philip D (Grandson of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has always been very well looked after at Bernadette House. It's wonderful for her but I'm also grateful for the peace of mind it has given my mother too. Visits have been in the garden for the last few months. The home has a new gardener and my mother always comments on how well maintained
the gardens are and what beautiful flowers there are.

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Review from Tanya B (Friend of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're living through such challenging times and I would like to thank the staff and managers at Bernadette House for taking such good care of my precious friend who is a resident at the home. It's difficult to visit at present and the facetime calls the staff have organised have given us such a boost.
I am reassured to know how well looked after she is and the great efforts to which the staff are going to try to keep the home virus free. I can't thank you enough.

Reply from Elizabeth Stephens, Director at Bernadette House

We appreciate your kind words of support in these challenging times.


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Review from Rupert B (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home. The management team are approachable and available to answer any questions. My mother has advanced dementia but is always treated with dignity and kindness. All the carers know her needs and are very attentive. It is a relief to my family to have the reassurance
she is in safe hands.

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Review from Pat M (Friend of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I became aware of Bernadette House through the community Friendship Lunches they organise in my local pub. The meals are a wonderful source of companionship for someone who lives alone like me. The staff at the home are very kind and invite me and the other lunch guests to events at the home. The home
is lovely and it’s obvious how happy and well looked after the residents are. I’ve become friendly with one of the residents and it’s nice to have a chat. Can you believe I went there last month to meet penguins! They're always doing something different which makes for a bit of fun.

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Review from Judith P (Daughter-in-law of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a friendly atmosphere with lots of activities organised. Residents birthdays are celebrated and the chef bakes very good cakes.

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Review from Pete F (Grandson of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is a resident at Bernadette House. My family very much appreciate how well she is cared for. The staff are very friendly and caring and very patient with Nan and her dementia. Thank you for looking after her so well.

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Review from Claire L (Granddaughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is a resident at Bernadette House and as I live in Australia, I don't get to visit her very often. I’ve been in England the last couple of weeks and have visited her several times. Gran is very creative and it was amazing to see all the incredible paintings that the residents have painted.
The wall mural for the First World War centenary is amazing. There's a lot going on at Bernadette House and I'm really glad Gran isn't bored or lonely.

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Review from Julia F (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely grateful to them for caring for Mum so well after a spell in hospital and being extremely poorly, and going out of their way to ensure she was happy and got her the medical treatment she needed. She is back home now thanks to their dedicated care and attention. A wonderful place.

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Review from C I (Respite Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a pleasant stay.
The room was clean and the staff were very good and helpful.
They seemed like family.
They were amazing, nothing was too much trouble.
The décor is slightly tired.

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Review from Trevor I (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have always been understanding of our relationship. The food is excellent and the rooms are cleaned every day. Our experience has been exceptional.

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Review from A C (Grandson of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my grandma was superb at all times.

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Review from Sarah B (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always reassured how well cared for mum is. Nothing is too much trouble for the staff and mum is settled and happy.

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Review from Gary C (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bernadette House is an excellent care home with extremely caring staff and a forward-thinking owner and management team. The staff are to be commended for the care they give to the residents and the way they contribute to the lovely atmosphere in the home.


I have recently had cause to go to a different

care home to visit a friend's relative. I'm sure the residents were well looked after but I was genuinely surprised at how different the overall feeling in the home was, it just felt so flat as opposed to the lively feeling that is always evident at Bernadette House.

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Review from Penny M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, friendly caring staff who always make you feel welcome. Amazing home cooked food. Plenty of activities and always something new. Home from home. Constantly updating and decorating to a high standard. Always available to talk to family/friends and professional to the end. Beautiful gardens
for residents/visitors use. Pets allowed and guinea pigs are at the home.

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Current Review Score: 7.9 (7.863)

Overview of Review Score

The Review Score of 7.9 (7.863) out of 10 for Bernadette House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Bernadette House is calculated as follows: ( (22 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 34 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.363 Points relating to the number of positive Reviews for Bernadette House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 2 Positive Reviews ÷ 8.4 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Bernadette House

What types of Care is Bernadette House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bernadette House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Bernadette House have?

There are 40 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Bernadette House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bernadette House to the centre of Lincoln?

1.2 mile(s) as the crow flies, distance by road may be significantly further.