Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Boultham Park House has a Review Score of 9.7 (9.730) out of 10, based on 13 reviews in the last 2 years. Over all time Boultham Park House has 83 reviews.
Review from I P (Respite Resident) published on 26 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your review. We are happy you have settled into the home and the team appreciates your feedback.
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Review from Wendy S (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your lovely review. The team appreciates your kind feedback and we are glad to hear that your mother is happy at Boultham Park House and enjoys all the activities.
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Review from Janet P (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your lovely review, the team really appreciates your kind feedback.
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Review from Barbara P (Respite Resident) published on 29 November 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your review, the team appreciates your feedback.
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Review from H G (Respite Resident) assisted by family/friend published on 25 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for your review, the team appreciate the feedback.
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Review from J P (Nephew of Resident) published on 6 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your kind review, the team really appreciates it.
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Review from Sandra C (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your lovely review. The team really appreciate the kind feedback and is happy to hear your mum is enjoying herself.
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Review from V P (Sister of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write your review. We're pleased to hear your sister is happy at Boultham Park House and enjoys taking part in all the activities going on in the home.
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Review from Paul H (Son of Resident) published on 29 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for your kind review. We are pleased to hear your mum has settled in well and has taken part in the activities within the home.
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Review from E S (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for taking the time to write this review. We are glad to hear your mum has settled in well, and we will pass your comments onto the team.
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Review from S R (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Boultham Park House
Thank you for your lovely review, we will pass your comments onto the team.
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Review from K R (Husband of Resident) published on 22 August 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Helen Dearing, Regional Marketing Manager - Central at Boultham Park House
Thank you for your lovely comments; the team will be so thrilled to read them. It was an honour to care for your wife and we're pleased to hear she enjoyed her time with us.
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Review from Amanda R (Niece of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Boultham Park House
I'm so glad your aunt is thriving with us at Boultham Park and that it feels like home. Thank you for taking the time to write us a review. I'll make sure the team sees it as I know they do appreciate it.
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Review from Mandy M (Daughter of Resident) published on 13 February 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Boultham Park House
Thanks so much for taking the time to share your mum's story, and I'm glad she has been able to get involved with all aspects of life at the home. I will pass on your feedback to the team at Boultham Park, as they will really appreciate your kind words.
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Review from N C (Resident) published on 6 December 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Amanda C (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Diane C (Wife of Resident) published on 1 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A B (Wife of Resident) published on 26 October 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from John P (Husband of Resident) published on 17 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Review from E F (Respite Resident) published on 7 January 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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The Review Score of 9.7 (9.730) out of 10 for Boultham Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.730 for Boultham Park House is calculated as follows: ( (116 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 152 Ratings = 4.73
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Boultham Park House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jul 2019
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Job Title: Home Manager
Joined: 2003
Joanne Johnson is the Home Manager at The Orders of St John Care Home, Boultham Park in Lincoln.
Joanne has worked in the care industry for the last twenty-two years, the last fifteen being with The Orders of St John Care Trust. She began my career initially as a Carer, working both days & nights before then being promoted to Care Leader, which gave Joanne the necessary leadership skills to become Head of Care and more recently Home Manager.
As Joanne has developed personally in each role, that passion has never left her and now as the Home manager, she still gets a real satisfaction from engaging with the Residents and helping where she can.
Since working in the industry, Joanne has achieved NVQ Level 2&3 in Health and Social care, Level 3 in effective Management. Jo is a medication champion for the Trust, and an appointed First Aider, who is working towards her level 5 management award.
In 2016, Joanne was presented with a chairman’s commendation for meritorious service which she is extremely proud of.
Every day is different in the life of the care home, usually very busy, but managed effectively by prioritising tasks. Jo has a very approachable nature and has an open-door policy enabling all colleagues, residents and visitors to feel they are able to talk to her.
Joanne’s passion for care of the elderly developed at a young age, having a close relationship with her Grandparents and taking her Grandfather to visit his friends in a variety of care providers, she soon realised that she wanted to support individuals and make a difference where she could.
When not at work, I enjoy foreign travel, socialising, dining out, reading and spending quality time with my husband Richard and my much-loved dog Ollie.
