Brantley Manor

Pearlcare Lincoln, Brant Road, Lincoln LN5 8RX
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9.1 65 Reviews
  • Brantley Manor, Lincoln
Brantley Manor is situated two miles from the centre of Lincoln, close to local amenities while in well-kept gardens that some of the rooms have stunning views over.

The home, the gardens and the patio are all wheelchair accessible and the aim to make sure all clients enjoy an active and interesting lifestyle alongside receiving quality and personalised care.

Food menus are nutritionally balanced and sourced from fresh produce, with the chef catering for all diets and tastes.

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Care Provided by Brantley Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzanne Slaven (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Brantley Manor

  • Weekly Charges per Person
    • Self-Funded Residential Care £860 – £1,100
    • Self-Funded Residential Dementia Care £860 – £1,100
  • (these prices are only a guideline, please contact Brantley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is pleased to welcome visiting at any time although it is requested to please be respectful and avoid meal times.


  • Parking

  • Brantley Manor has car parking facilities available on site.


Brantley Manor Reviews (65)

Total of 65, showing 41-60
9.1

Brantley Manor has a Review Score of 9.1 (9.051) out of 10, based on 5 reviews in the last 2 years. Over all time Brantley Manor has 65 reviews.

Overall Experience

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Review from S A (Friend of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going to see my friend weekly until it closed because of Covid-19. I was very emotional after I had sat with her holding her hand and she gave me such a smile, she looked lovely, clothes hair and fingernails. I knew how well she had been looked after and I felt good inside. The staff are
always there for me too. Thank you all so very much.

Reply from SUZANNE SLAVEN, Care Home Manager at Brantley Manor

Thank you for your lovely response, Covid-19 has certainly got a lot to answer for. Your weekly visits have been missed by us as well. It was so lovely to see you as well. We are here for all our family members and offer support as needed.


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Review from Julia M (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Brantley since February of this year, we were so worried about her being admitted into a care home, this was our first experience and we really did not know what to expect
The manager and her team made Mums admission into their family so welcoming, Mums dementia made it impossible
for her to be cared for at home by my elderly father of 89 years, I live nearly 100 miles away so couldn't offer much in the way of help.
I've seen wonderful changes in mums whole personality, she has life in her eyes again and a smile on her face, which tells me she is relaxed and enjoying her life in Brantley Manor.
I much appreciate all their efforts it gives me peace of mind knowing she is well cared for.

Reply from SUZANNE SLAVEN, Care Home Manager at Brantley Manor

Thank you for your lovely comment, it is a pleasure to look after Mum, she definitely keeps us on our toes and always has a smile on her face.


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Review from Karen C (Regular Volunteer) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing what activities this care home offer the service users. I'm really enjoying keeping up with them on celebrations which are daily and we take for granted and they keep them alive for the residents. Looking back to past events and keeping memories alive. Well done to all the staff you should be
proud.

Reply from SUZANNE SLAVEN, Care Home Manager at Brantley Manor

Thank you for your lovely comments, we are glad that you are getting enjoyment out of our activities as much as we and the residents are.


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Review from A S (Daughter of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Brantley Manor for nearly 3 years. It’s a fantastic home from home. The staff are all very kind and caring, friendly and approachable. They have lots of fun with the endless activities on offer. Everywhere is clean and well looked after, inside and out. The food is excellent with
lots of choice.
I would recommend it to anyone.

Reply from SUZANNE SLAVEN, Care Home Manager at Brantley Manor

Thank you for your lovely comment, we have had a difficult year but have continued with our fun and activities to brighten the days for our residents.


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Review from Rob L (Son of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Brantley since November 2020, she was able to move in during the Covid pandemic as she was unable to live alone at home anymore.
All the staff have been fantastic and I can’t fault the care mum receives. It is so reassuring to see mum settled and safe, I love seeing her pictures
on Facebook engaging with the activities that are happening at Brantley. I have been able to visit mum, during the restrictions via window and pod visits. And now restrictions have lifted I can see her in person and hold her hand again. Brantley has always ensured the safety of residents and visitors alike with the testing and hygiene regimes.
Thank you for all that you do for mum and all the residents.

Reply from SUZANNE SLAVEN, Care Home Manager at Brantley Manor

Thank you for your lovely comment, Glad mum is settling in well.


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Review from S D (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have lived in Brantley. Mum (living with Alzheimer’s) has lived there for several years, and the care she receives has been consistent and excellent; nothing is too much trouble. Mum, sadly, doesn’t recognise me, but I have seen her face light up when familiar staff members interact
with her, which is so reassuring. Dad was in Brantley for palliative care at the end of his life. He chose to live there, having been impressed by the care given to Mum and appreciating the genuine warmth that he was shown by staff when visiting. As a resident, he had nothing but high praise for the whole staff, who went above and beyond to ensure his comfort and happiness. It is evident that each member of the team puts the well-being of the residents at the heart of everything they do. In my experience, residents’ families feel part of the ‘Brantley Family' and are welcomed and supported by the staff team. Brantley, with its warm, friendly atmosphere, really is a home from home.

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Review from Jackie C (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this loving and caring home, where my mother has been a resident for over a year. I have nothing but praise for the whole team for the way they have dealt with the coronavirus situation. Alongside their normal high standards of care, they have been very inventive with their
activities programme to keep all residents busy during this difficult time when no visitors have been allowed. Regular video chats have been arranged between residents and their friends and families, so nobody needs to have felt totally alone. A big well done, and thank you to all the amazing staff.

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Review from Petra S (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brantley Manor is a wonderful home for all its residents. The staff are so compassionate and provide wonderful activities for everyone. The food is excellent, and the care for every individual is outstanding. We are so lucky to have such a caring home for our Mum.

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Review from M A (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very welcome, was able to answer all my questions. The home itself is lovely and I am very happy that my dad is having daycare and respite with the home. He is getting involved with all activities and enjoying meeting all the lovely people working there and staying there. Overall 10 out of 10.

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Review from Carole G (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit, we were pleasantly surprised how homely and friendly the atmosphere is in this loving and happy place.

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Review from Darren G (Son-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly atmosphere and a warm welcome to all when they arrive or visit.

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Review from John J (Resident) assisted by family/friend published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Brantley Manor very clean and comfortable with friendly and efficient staff. Nothing was too much trouble and residents were treated with respect and dignity at all times. Food was good and plentiful.

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Review from Valerie O (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff and lovely atmosphere.

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Review from John H (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are helpful, caring and sympathetic to the needs of both service user and carer.
The building is attractively decorated and well furnished. Maintenance of grounds and building appears excellent.
All staff are professional in their work and cheerful management is good with excellent leadership.

Reply from Fiona Jeffery, Manager at Brantley Manor

We appreciate any feedback as this helps us to enhance our service to the residents.


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Review from Steve F (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone who wants the reassurance that the well-being of the residents is of paramount importance. The staff are absolutely fantastic and totally understand the definition of care. It was my Mum's birthday in June and they made a cake and good fuss of her. The home takes
the time to find out the background of their residents so they can communicate and make everyone welcome. The peace of mind this gives me knowing Mum is being well looked after is absolutely essential and I can't thank or praise the management and staff highly enough.

Reply from Dolores Phillips, Manager at Brantley Manor

Thank you for your very positive feedback and we shall continue with our excellent standard of care. We welcome all feedback.


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Review from Linda T (Niece of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to this care home for over 2 years on a weekly basis. The whole of the staff work as a team. They are very welcoming and efficient in everything they do. Any questions are answered as quickly as possible. Cannot praise this home enough. Obviously, this home is so efficiently run because
of all concerned in the residents' care and attention to each and everyone as an individual with different needs. I have been at different times of the day and have got to know the staff. Anybody looking for a care home for one of their loved ones could not ask for any better.

Reply from Dolores Phillips, Manager at Brantley Manor

Thank you for your excellent feedback, we welcome any reviews and will continue to maintain our high standards.


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Review from David C (Partner of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, excellent attitude and nothing is too much trouble considering the patients they have in their care.

Reply from Dolores Phillips, Manager at Brantley Manor

Thank you, we are always pleased to receive such positive comments.


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Review from Judith W (Wife of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, very clean, staff very helpful and professional. Everyone very obliging at all times.

Reply from Dolores Phillips, Manager at Brantley Manor

Thank you for comments we are always pleased to receive any feedback.


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Review from Bryan B (Husband of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been very very well looked after during her stay at Brantley Manor. The staff treat her with dignity and care all the time.


One main point is that my wife is very happy there and looks forward to attending the Manor.


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Review from Wiilliam L (Husband of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have ticked all the boxes as excellent. There may be slight lapses at some isolated times but absolute perfection is hard to maintain. My wife has been a high dependency resident for almost two years and in that time I have never had grounds for a complaint. I am permitted to visit my wife without
previous notification, greeted well and provided with hospitality. I would like to point out, I make these comments without prejudice to any future opinions I may have - excellent to date - may it long continue.

Reply from Dolores Phillips, Manager at Brantley Manor

Thank you for your positive feedback. We shall do our upmost to continue to offer on going high-quality care for our residents and hospitality to our relatives who come to visit. We pride ourselves on our open door policy to anyone who comes to Brantley Manor.


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Current Review Score: 9.1 (9.051)

Overview of Review Score

The Review Score of 9.1 (9.051) out of 10 for Brantley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Brantley Manor is calculated as follows: ( (46 Excellents x 5) + (12 Goods x 4) ) ÷ 58 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.258 Points relating to the number of positive Reviews for Brantley Manor is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 5 Positive Reviews ÷ 6.6 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Miss Slaven

Job Title: Registered Manager

Joined: 2011

I have been working at Brantley for 11 years and worked my way from a Care Assistant to Manager climbing each rung of the ladder