The home is pleased to welcome visiting at any time although it is requested to please be respectful and avoid meal times.
Brantley Manor has car parking facilities available on site.
Brantley Manor has a Review Score of 9.1 (9.051) out of 10, based on 5 reviews in the last 2 years. Over all time Brantley Manor has 65 reviews.
Review from Carol (Daughter of Resident) published on 5 August 2016
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Reply from Dolores Phillips, Manager at Brantley Manor
Thank you for your positive comments - we will endeavour to give the best of care and ensure our residents are our priority at all times and we do feel very privileged to work with them and we always ensure that it is their home which we respect.
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Review from John W (Nephew of Resident) published on 23 June 2016
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Review from Lena H (Daughter of Resident) published on 17 March 2016
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Reply from Gill Page, Administrator at Brantley Manor
We are very pleased that the lady has settled and you feel that she has returned to her old self. We are very proud of our staff and the commitment that we show to all our residents.
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Review from Diane E (Wife of Resident) published on 12 November 2015
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Review from Anthony C (Husband of Resident) published on 28 October 2015
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The Review Score of 9.1 (9.051) out of 10 for Brantley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.793 for Brantley Manor is calculated as follows: ( (46 Excellents x 5) + (12 Goods x 4) ) ÷ 58 Ratings = 4.793
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.258 Points relating to the number of positive Reviews for Brantley Manor is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 5 Positive Reviews ÷ 6.6 = 0.758
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2011
I have been working at Brantley for 11 years and worked my way from a Care Assistant to Manager climbing each rung of the ladder