Capricorn Cottage has a Review Score of 8.1 (8.056) out of 10, based on 1 reviews in the last 2 years. Over all time Capricorn Cottage has 19 reviews.
Review from G S (Sister of Resident) published on 1 July 2024
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Reply from Rachael Dunn, Manager at Capricorn Cottage
Thank you for your lovely words. The team are amazing and always go the extra mile to support the people we look after. It has been a pleasure to get to know your sister more and to support her.
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Review from Anne W (Relative of Resident) published on 24 August 2022
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Reply from Rachael Dunn, Registered Manager, pending registration at Capricorn Cottage
Thank you so much for the lovely comments in relation to your observations of the care and support your relative receives at Capricorn Cottage.
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Review from Linda G (Mother of Resident) published on 31 July 2019
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Review from D B (Sister of Resident) published on 31 July 2019
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Review from Martyn W (Father of Resident) published on 16 February 2019
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Review from S G (Friend of Resident) published on 11 January 2019
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Review from Julie B (Friend of Resident) published on 11 January 2019
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Review from A R L (Brother of Resident) published on 20 December 2018
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Review from Sarah C (Niece of Resident) published on 28 November 2018
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Review from Sandra C (Sister of Resident) published on 19 November 2018
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Reply from Chris Jones, Manager at Capricorn Cottage
We were delighted to welcome him to the home.
We follow a strict admission process to make sure that everyone’s needs and aspirations are met in a personable and individual way. We would always liaise with GPs and others who have been involved in providing support so that we can complete a holistic review of health and other needs and respond in line with any recommendations.
We would always expect staff to provide a response to any questions you may have. We are delighted that you have recognised the progress he has made whilst at Capricorn - which is to the credit of the staff team. As a result, he has settled quickly into a happy and safe family home.
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Review from Janet S (Cousin of Resident) published on 24 May 2018
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Review from S F (Sister of Resident) published on 16 November 2017
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Reply from Chris Jones, Registered Manager at Capricorn Cottage
Thank you for your kind review.
Making sure that people feel safe, that they are happy in their home and spend their day in a way that means something to them, is very important to us and we are so pleased that you feel reassured that your brother is all these things.
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Review from Angie C (Mother of Resident) published on 12 September 2017
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Review from Robert C (Father of Resident) published on 17 November 2016
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Reply from Gary Sherwood, CEO at Capricorn Cottage
Dear Robert, Thank you very much for your review, we appreciate your comments and will continue to bring the best service to all our residents at all times. This year saw the first change in registered manager for 30 years and a little time was needed for the new team to work their magic!
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Review from J N (Regular Volunteer) published on 18 December 2015
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Review from Christine T (Sister of Resident) published on 24 November 2015
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Review from Anna E (Friend of Resident) published on 11 November 2015
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Review from Kerry S (Brother of Resident) published on 12 October 2015
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Review from Jane D (Daughter of Resident) published on 11 September 2015
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The Review Score of 8.1 (8.056) out of 10 for Capricorn Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Capricorn Cottage is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.147 Points relating to the number of positive Reviews for Capricorn Cottage is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 1 Positive Reviews ÷ 6.8 = 0.147
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2020
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