Monson Care Home

Monson Care Home, 9-11 Monson Street, Lincoln LN5 7RZ
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9.8 83 Reviews
  • Monson Care Home, Lincoln
Monson Care home is a purpose- built care home situated within the bustling city of Lincoln, whilst also enjoying the quietness of being outside the centre.

Monson is one of four care homes owned by Autograph Care, who believe that every person should live the life they wish to live.

At Monson, residents can choose between various rooms, offering generous living accommodation and various views. Each room has a call bell, an attached en-suite shower room, quality furnishings, a private telephone line, digital TV, communal lift to all floors which can access all communal facilities.

Monson has various areas for residents to enjoy, including two lounges and dining areas; a newly- refurbished café, which doubles as a fully equipped cinema, with large projector screen and surround sound.

The ‘snug’ where residents can read a book, or the many newspapers that are delivered daily. Residents are also invited to use the fully enclosed Mediterranean courtyard, with various seating. Monson has a hair salon on site, to meet all hair needs.

Monson does not have a private car park, but there is a public car park at the back of the home, via King Street, which is reasonably priced. Outside the home, it is permit holders only but there are a limited amount of permits, please ask at reception.

Monson Care home fees include 24-hour premium residential and dementia care with fully trained staff, an in-house laundry service, freshly prepared meals from the professional kitchen team, a daily activity plan that is tailor made to each resident ensuring that activities are always person-centred.

Monson is within easy reach of the city centre for all shopping needs, as well as only a short trip to Lincoln’s famous cathedral and castle, boutique stores, and lovely restaurants.

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Care Provided by Monson Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Pacyna (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (44)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Monson Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £1,300
    • Self-Funded Residential Dementia Care £825 – £1,300
    • RESPITE Self-Funded Residential Care £825 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £825 – £1,300

  • Our fees are inclusive of 24 hour around the clock care provided by our highly trained care and senior staff, as well as all meals, laundry, housekeeping and activities. We do have an on-site hairdresser, as well as a chiropodist who visits regularly, but these are at an extra cost. Our fees are exclusive of funded residential/ dementia care, as well as top-up payments. These prices are only a guideline, please contact Monson Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Monson Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome you to visit at any time. Please sign in and out. Visitors are requested to wear a red visiting lanyard which are available at reception. If parked out on the street please let reception know and they can provide visitor permits. Limited availability.


  • Parking

  • Monson does not have a private car park, but there is a public car park at the back of the home with reasonable prices via King Street just off the High Street. Parking is also available on the street outside the home with limited visitor permits.


Monson Care Home Reviews (83)

Total of 83, showing 41-60
9.8

Monson Care Home has a Review Score of 9.8 (9.831) out of 10, based on 23 reviews in the last 2 years. Over all time Monson Care Home has 83 reviews.

Overall Experience

  • 71
  • 10
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Date Published

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Review from Clare F (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Monson Care Home for three years, during that time, there have been many changes and several managers. Earlier this year, a new manager was appointed, and since her arrival, I have noticed many improvements. Most importantly my father is settled and happy, he regularly
tells me that he is well cared for, accepts that he needs support and acknowledges he is in the best place. The staff are friendly, welcoming and informative; they show an interest in my father and have clearly got to know him. The home feels organised, it is bright and airy again and has a good atmosphere. I'm grateful for the changes and feel confident that this will only continue to improve.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

Thank you so much for submitting this review and giving us some feedback – we really do appreciate your comments.
Supporting and caring for your dad is an absolute pleasure; he brings a smile to our faces every day.


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Review from Richard R (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I tried to find some short notice respite for my mum for a week, and the team at Monson Care Home did everything they could to get my mum in as quick as they could. They were really responsive and kept me informed along the way and followed up with courtesy calls too. My mum stayed there for just a
week, but everything about her stay there was great - the staff all gave her a lovely welcome and really made her feel at home which was particularly good because this was the first time my mum had been to a home and was quite apprehensive. All her fears disappeared straight away as she was shown around the home. The communal areas were great, with lots of different spaces and seating areas. The best thing of all is how my mum's spirits have been lifted during her stay there, and I think this is down to a combination of all the good things there - the food, the staff, the general atmosphere and the other residents. I would definitely recommend the Monson home based on our experience.

Reply from Susannah Barker-Milan, Home Manager at Monson Care Home

It was our absolute pleasure to care for your mum and support you as a family. Mum certainly appeared to enjoy her time at Monson and we very much look forward to seeing her again soon.


Thank you for such lovely comments, they are very much appreciated.


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Review from Amanda (Granddaughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spoke to a senior carer to discuss some aspects of my Nan's mealtime care, given her swallowing concerns. I was so impressed to hear of the lengths they had taken to keep my Nan safe and healthy. Even having food molds so that pureed food looked appetising, regular mouth care and exceptional
care and attention for mealtimes. They were really friendly and eager to discuss ideas to provide the best care possible.
It really came across that staff cared genuinely and deeply for Nan and they enjoyed their job in caring for her.
Sadly, my Nan passed away very recently but it is of great peace of mind to know that she was so well-loved and cared for by staff and treated as if she were their own family member.

Reply from Nikki Ayliff, Operations Manager at Monson Care Home

Thank you for your very kind words and for taking the time to leave your lovely review, I will ensure this is passed to the team.
It has been an honour and a pleasure to care for your wonderful nan and I know she will be missed by the home.


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Review from Paul B (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away peacefully at Monson in the last few days. The staff, without fault, cared for her in a most exemplary manner. She had a very peaceful end to her life and I was so grateful for the standard of care that she received. Thank you!

Reply from Joshua Tomlinson, Home Manager at Monson Care Home

Thank you so very much for the kind words, Paul. In the short time I have been at Monson, it has been a pleasure to look after your mum as I’m sure it has been for the care team too.


Your words illustrate the great efforts the team put in on a daily basis and are truly appreciated.


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Review from L I (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for over a year now and he is happy. The care team and staff are good and kind to him. I appreciate it, they do a good job. It is a good job that there are good places to deal with people who need help.

Reply from Joshua Tomlinson, Home Manager at Monson Care Home

It's a pleasure for us all at Monson to care for your dad and support you and your family too, as we always will.


Thanks for the lovely words and we shall continue to care for your dad to the best of our abilities.


Stay safe.


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Review from K H (Son of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with the attention, care and support provided by staff members to care and comfort my father.

Reply from Vikky Randall, Home Manager at Monson Care Home

Thank you for your positive review. We are pleased that you would be likely to recommend the home. We are always working on improving and expanding our services for the benefit of residents.


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Review from L S (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and has lived at Monson for over two years. In February she was hospitalised and returned with end-of-life diagnosis. Two weeks later, lockdown, and our fear she may not survive it.
Mum's conditions 'isolated' her in her bedroom, however, I cannot fault the support, care and love
she received from the staff. I am convinced this kept Mum going - she is happy, smiling and amazingly battling on. It is a testament to Monson that they are still virus-free, and we still have our Mum.
The management always leading by example; keeping me updated with weekly calls, checking on Mum personally (daily), reading letters to her... the list goes on. The carers and household staff going the extra mile when Mum needs them most.
There are no words to express my gratitude. Monson is a special place, happy and full of love. The staff are amazing people, doing extraordinary work in these unprecedented times. They truly are angels, all of them.

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Review from Lesley A (Niece of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is the only negative review I have ever given and it is done with a heavy heart. After an initially encouraging start, our aunt's 3-month stay was very disappointing, distressing, and ultimately unviable. The care received fell far short of what we had hoped and been led to expect. Some staff
were very good, but I cannot say that overall they were satisfactory.

Reply from Alistair How, Chief Executive at Monson Care Home

The complaint made was fully investigated in line with our complaints procedure and the reviewer was happy with the outcome. Good care was provided at all time and this review is unfair.


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Review from Pat T (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Thoroughly unpleasant 3-week experience. Looks good on the outside, a lot more work to be done on the inside. Would not go back, ever.

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Review from Liz S (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the care Mum receives. She was reluctant to go into care at first, but now she is settled.
When I visit Mum she always tells me how well looked after she is, and the staff are extremely conscientious, loving and kind.
She has a lovely room, which she likes very
much. The care home is spotlessly clean, the dining room is always set to a high standard with good food.
I visit at many different times of the day and excellence is always the same. I can ask to see senior management at any time and all issues are handled well. When Mum was unwell a Dr was called, appropriate medication was dispensed. And mum really liked the Dr.
Mum can have her hair done every week in the lovely salon, and I've noticed her nails are painted beautifully. Mum doesn't always wish to partake in the activities that are available to her but many residents do.


Satisfied Family


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Review from Sharon O (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased that my mum is having her needs met and I know that changes have been made to accommodate her. I feel that I should be kept more informed of her care and issues that have arisen. I'm glad that my mum has made friends with residents and staff. Some staff seem to genuinely enjoy her
company. There is an issue with messages being passed on and there is often a very long wait for the door to be answered.

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Review from Hollie S (Granddaughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are super friendly and there is a real homely feel. I know my nan is safe and being looked after very well. Thank you x

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Review from Claire S (Regular Volunteer) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Monson Retirement Home provides high quality, person-centred care.


All areas of the home are comfortable and extremely clean and the residents are treated with dignity and respect by staff. Rooms are individualised and carefully thought out to provide maximum comfort. All residents have their own

bathroom and personal care is carried out with empathy.


Residents are encouraged to be as independent as possible and make choices for themselves about what they want to eat and do.


The facilities include a cinema, shop, nail bar, hairdressers and a bar area with a pool table to enable residents to have as many life choices as possible.


Little touches by staff show their understanding of each resident as an individual.


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Review from David A (Son of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Monson Street. She is extremely happy here, as she keeps telling me and my sister. The carers are fantastic and loving, the food is good (again she keeps telling us). The owners and staff have built a real home for people needing help.


PLUS, it was our mother's 100th birthday

on the 17th July. The owners allowed us to have the party in the home, and they participated in the success of the event. They even dressed up as William and Kate to deliver the Queen's birthday card. They allocated staff for the event, and we had an exceptional afternoon.


I cannot say how happy and pleased we are with Monson Street Retirement Home.
BRAVO.


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Review from Glyn S (Friend of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a 100th birthday party on 17th July and we would like to say how delighted we were. The staff and management were amazing, they were so attentive and helpful. Nothing was too much for them. I would and do recommend this care home to all my friends who are looking for care for their loved
ones. Excellent.

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Review from Harry W (Friend of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home! Great staff, very clean and well run. Much happier atmosphere you tend to find in nursing homes where the residents actually look to enjoy their day to day.

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Review from David W (Son of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Monson Retirement Home is an amazing place with exceptionally well-trained staff who are kind and attentive to all the residents.
My mother moved here after a spell in hospital. She was struggling to walk and was unable to look after herself. She is now a different person and more like the mum I love
and remember. The home worked hard with the CPN to correct the medication for her dementia and she is now happy and active. When we visit she always looks lovely and has made friends with a lovely group of ladies. If the weather is nice she is out most days in town having a coffee with other residents. Thank you.

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Review from Dawn W (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed in many homes for short breaks and this is by far the best home. Every staff member is polite, caring, professional and compassionate. The atmosphere is lively, friendly and happy.
My mother is the happiest I’ve seen her for years with friends and staff having a good laugh with
her.

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Review from John E (Nephew of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt sadly has been having real problems with mobility and looking after herself at home and was going downhill at home.
After lots of research we found a local home in Lincoln with an outstanding from the Care Quality Commission a few months ago.


On my visits, I have been so impressed with the

home itself which is always spotless and comfortable but even more so by the care.
I have seen staff interacting both with my aunt but also with other residents with other problems like dementia and I can't believe how patient and reassuring they are. The respect shown to all residents is the most remarkable aspect of the home and the most reassuring thing I have seen.
My aunt has made a remarkable recovery now she is getting the care she needs at Monson Street. She is now more mobile than she has been in six months and enjoying life again.
It's an amazing place and I can't recommend it highly enough.

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Review from Arron B (Grandson of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited nan in this lovely home. She looks so well and is so happy. Staff made us feel so welcome.
Nan has settled in so well and has made some lovely friends.
She loves all the activities.
Her room was lovely.
Would definitely recommend this home.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Monson Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Monson Care Home is calculated as follows: ( (228 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 267 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Monson Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (11)

Anna

Anna Pacyna

Job Title: Manager

Joined: 2024

My name is Anna Pacyna and I believe my passion for looking after our elderly population started when I was looking after my grandfather. He was unwell and was palliative in his care.


I have worked in the care industry for over 12 years.


I started working in care, as a care assistant. I then moved into a senior carer role, and after 10 years, I was promoted to the Deputy Manager position. After a further year, I took over as the Registered Manager at a Care Home in Welbourn.


I know how challenging all the roles in a care home are, also how difficult it can be for new residents and their loved ones making that transition into care.


All the staff at Monson are supportive and happy to help with any questions.


Joanne

Joanne Varey

Job Title: Activity Coordinator

Joined: 2022

Joanne has been Monson's activity coordinator for a couple of years. She ensures that all residents receive person-centred activities, tailor-made to each resident's needs. Joanne is in charge of organising the daily activities, booking regular entertainment, whether that be in the form of singers, animal therapy and community engagements within the local area, as well as arranging day trips out of the home.


Joanne likes to spend her free time with her family, participating in weekly quizzes, and roller skating and is a season ticket holder at Lincoln City FC.


The best thing about Joanne's job is making the residents laugh, knowing that she has kept people engaged and fulfilled.


Lindsey

Lindsey Carr

Job Title: Head of maintenance

Joined: 2017

Lindsey is our head of maintenance and has worked at Monson for a number of years, dealing with any maintenance issues that may arise. Lindsey is a valued team member and nothing is too much trouble, often helping out other departments when needed.


Lindsey likes to spend her free time walking her dog, spending time with her family and watching her favourite football team- Manchester United.


Lindsey enjoys working at Monson as she feels that every day is different, you never know what challenges may arise next.


Lisa

Lisa Hilton

Job Title: Head housekeeper.

Joined: 2021

Lisa has been head housekeeper at Monson, for over 3 years, but has worked in various other establishments in her 15 year career.
Lisa ensures that her team runs smoothly on a day to day basis, ensuring all the homes laundry and housekeeping needs are met.
In her spare time, Lisa enjoys going to the theatre, especially in London, and shopping.
The best part about Lisa's job- ensuring the residents are happy and have no issues, chatting to them on a daily basis.


Amanda

Amanda Laing

Job Title: Head Chef

Joined: 2024

Amanda has just recently joined Monson but she has settled well into her role of Head chef.
Amanda has worked in the catering industry since she was 17 yrs old, working in various different places.


Wayne

Wayne Stokes

Job Title: Chef

Joined: 2023

Wayne has worked at Monson for nearly a year. He started as a carer but soon realised his heart was in cooking and so moved to chef when a vacancy became available.
Wayne has worked in catering for around 14 years within the hospital environment.
In his spare time, he enjoys playing the guitar, cycling, art and spending time with his family.
Wayne enjoys cooking for the residents and spending time talking to them when possible.


Holly

Holly Mountcastle

Job Title: Receptionist

Joined: 2024

Holly has been at Monson for approx. 5 months, having previously worked at Tesco whilst finishing university.
Holly enjoys spending recreational time gaming or drawing, whilst spending time with her cat.
Holly feels that Monson is a lovely home, the staff and residents are nice and the home has an all-round lovely environment.


Diana

Diana Coteata

Job Title: Day senior

Joined: 2023

Diana has worked at Monson for nearly a year but has worked within the care industry for 6 years.
Diana runs the day team, as well as the able recovery beds.
Diana enjoys reading, and is currently training to be a counsellor in psychology.
Diana enjoys working at Monson because it is has such a good energy and homely feel, she enjoys working with her team and enjoys chatting to all the residents and their families.


Sophie

Sophie Bush

Job Title: Night senior team

Joined: 2023

Sophie has been at Monson for about a year and half on our night senior team.
Sophie has worked in the care sector for almost 5 years, starting her career on bank at another care home.
Sophie likes to spend her time off, walking her dog, practising yoga and reading thriller and horror stories.
The thing that Sophie enjoys most about her job, is feeling like part of a big family.


Marie

Marie Fletcher

Job Title: Day senior ARB team

Joined: 2022

Marie has worked at Monson for 2 years on the day senior team.
Marie is part of our ARB (active recovery beds) team, looking after residents who have been discharged from hospital and who need some reablement to prepare them to live independently within their own homes.
Marie spends her time looking after her family, and spending time with family and friends.
Marie feels that the home has a lovely atmosphere, and enjoys working with her team.


Paul

Paul Hanson

Job Title: Head of Care- days

Joined: 2020

Paul has worked at Monson, on days, for nearly 5 years, 2 of which have been Head of Care.


Paul has worked in various different departments within the care sector, for over 20 years. He has previously worked with adults with learning difficulties and adults with various addictions but decided his heart was caring for the elderly.


In Paul's spare time, he enjoys watching movies and going for leisurely walks with his partner and their new bulldog.


Paul enjoys working at Monson as he feels that it is his second home, as well as having a close working relationship with all the staff.