Chestnuts Retirement Home

29 Station Road, Ruskington, Sleaford NG34 9DE
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9.5 19 Reviews
  • Chestnuts Retirement Home, Sleaford
The Chestnuts Retirement Home is a small family-owned business. They believe that all residents should be treated to the same high standard of care that you would want/expect for your own parents. The manager and owner is the third generation in the family business and her children, fourth generation, regularly pop in and say hi to everyone.

The Chestnuts Retirement Home was started 40 years ago and the owner and his wife even stayed at The Chestnuts when they needed care. The current manager is involved in every aspect of the home and knows all families and residents personally. The home is not a big corporate company, it is a small, relaxed, friendly home that truly cares.

The Chestnuts has an amazing staff team with long standing careers that have been with the company up to 25 years. They have a low staff turnover and a happy relaxed, homely atmosphere. All food is locally sourced and delicious with a 5* rating from environmental health.

They are very proud of the fact that they have remained covid free throughout the whole pandemic. They believe this is a reflection on the brilliant staff team they have.

The manager also works closely with the local community. Every few weeks the children from the local primary school and nurseries come and say hi. They offer regular trips to the local hairdressers, and they use the local butchers and grocery shop. Every Monday they offer escorted trips to all local amenities.

Show Chestnuts Retirement Home on the Map

Care Provided by Chestnuts Retirement Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Chestnuts Retirement Home
  • Person in charge
  • Bethany Relf (Proprietor and manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Chestnuts Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £963 – £963
    • Self-Funded Residential Dementia Care £963 – £963
    • RESPITE Self-Funded Residential Care £963 – £963
    • RESPITE Self-Funded Residential Dementia Care £963 – £963

  • We are rated 5* on all social media forums and google business. Rooms are in high demand and go quickly. You are welcome to come and visit us anytime.
    Day care is £50 a day
  • (these prices are only a guideline, please contact Chestnuts Retirement Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Space for three cars at the front of the home, and further parking available by private entrance off Station Road.


Chestnuts Retirement Home Reviews (19)

9.5

Chestnuts Retirement Home has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Chestnuts Retirement Home has 19 reviews.

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Review from Andrew M (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff charming, caring and efficient. My father is treated with respect and dignity. The accommodation is clean and comfortable - a home from home. I'd like to thank all the staff for the care and support they are offering my father.

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Review from LJ B (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home on several occasions and have become familiar with the staff. They are a friendly and honest team who interact well with the residents and guests at the home. The home provides a variety of great activities and it’s nice to see the children visit from the primary school. The
people seem genuinely happy.

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Review from Joanne C (Regular Volunteer) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every other week with 'Bentley' (Pets As Therapy dog).
The home is always welcoming, warm and friendly. The lunches always smell delicious. They keep everyone motivated enjoying music and activity.

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Review from Lorraine B (Daughter-in-law of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, caring individuals, they treat everyone, service users and relatives with respect. The meals are all home-cooked and look delicious. The rooms are kept beautifully clean and you can add your own belongings to make it homely and personal. Everyone can join in games if they wish,
go for trips out, have a walk around the village, do a bit of gardening, sit and read, there is also musical entertainment on a regular basis, petting animals visit. The home has a lovely friendly atmosphere.

Reply from Bethany home, manager at Chestnuts Retirement Home

Thank you for such lovely feedback. It is greatly appreciated and I will share all the positive comments with our team.


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Review from Sylvia B (Wife of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my husband very happy and well looked after.
Enjoys the food and entertainment.

Reply from Bethany home, manager at Chestnuts Retirement Home

We're absolutely thrilled to read your positive comments about the Chestnuts Retirement Home. We genuinely strive to create a warm, engaging, and homely environment for our residents, and it's always wonderful to hear when we've succeeded.
Thank you for taking the time to share your feedback with us.


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Review from N M (Niece of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie took a fall and cracked her rib, the hospital said she couldn't go home and needed to be in respite care until she was back on her feet. We were very fortunate that the Chestnuts Retirement Home had a room vacant as their reputation in our village of Ruskington precedes them. My auntie is
a very private and independent lady so I knew it was going to be difficult for her to let people help her but she was treated with the utmost care, respect, patience and dignity. All the staff really do care about the residents, they are all very friendly, helpful and fun, nothing was ever too much trouble. There were various activities going on and entertainment for the residents and everyone was encouraged to join in. The food was fantastic, lots of homemade favourites which my auntie enjoyed! The atmosphere is a warm, relaxed and friendly one where residents are treated as individuals, it is definitely a "home from home", like one big family and the care given is excellent! A fantastic place!

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Review from Wendy C (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum only had three nights in Chestnuts Retirement Home, however, I cannot praise the manager and her team highly enough. From the first visit, the moving-in day, the compassionate care, homely feel and excellent food, to the task of notifying us of her death - they were all outstanding!
We just wish she had loved longer to enjoy being looked after.

Reply from Bethany home, manager at Chestnuts Retirement Home

Thank you so much for your kind review. We really enjoyed your mum's company and her bubbly personality, please feel free to pop in anytime and join us for a cup of tea/coffee and cake.


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Review from Caryn M (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chestnuts Retirement Home has a warm and welcoming atmosphere, clean and warm with a homely feel. Exceptionally well managed, all staff have made every effort to make my mum feel safe and secure. They are kind, polite and caring. Residents are encouraged to take an active part in decision-making
activity choices, food preferences and colour choices when communal areas need repainting. Anybody living here will feel included and respected, their voice matters and that is a joy to see.

Reply from Bethany home, manager at Chestnuts Retirement Home

Thank you so much for your lovely review. Please feel free to pop in and see us anytime or join us for a cup of tea/coffee and cake.


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Review from Helen C (Next of Kin) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant home. It's a small family-run home. It's small and just like a family. The care is second to none. I am incredibly impressed. I have been kept up to date with anything that happens. There is a great atmosphere. Food is homecooked and nothing is too much trouble. If someone isn't
well they will do the food the client wants. I am more than happy with everything. The staff are caring and friendly and would thoroughly recommend.

Reply from Stephanie Young, Deputy manager at Chestnuts Retirement Home

Thank you so much for your lovely review. Please feel free to pop in and see us anytime or join us for a cup of tea/coffee and cake.


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Review from Pauline A (Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, excellent staff.

Reply from Bethany home, manager at Chestnuts Retirement Home

Thank you so much for your lovely review. Here at the Chestnuts, we are always looking at new ideas/suggestions you would like to see or for us to improve on. Come and see us anytime or join us for a cup of tea/coffee and cake.


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Review from Alan S (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled well into the home. Staff are very caring and supportive to her, they are friendly and helpful towards family. Food is excellent, lots of different activities for all residents and the home manager is always looking at doing different activities/events. Communication has improved greatly
to inform us of different things.

Reply from Bethany home, manager at Chestnuts Retirement Home

Thank you so much for your lovely review. Here at the Chestnuts, we are always open to suggestions on how we can improve our home in any way. Please feel free to pop in and see us anytime or join us for a cup of tea/coffee and cake.


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Review from P D (Relative of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie had lost some mobility and was becoming a bit lonely at times despite the family's efforts to keep her involved. This is until she got into the Chestnuts Retirement Home.
At Chestnuts she made new friends. She always ate well, always bragging about her meals!
When I think back, one of
the best things about the place was that it didn't feel like a normal, stereotypical care home, it felt like a bunch of lovely friends living together. The staff are really nice. The owner and her family spend a fair bit of time there and simply breathe life into the place.
There is always stuff going on. Always arts and crafts, celebrations, fun and games. I'd go as far as saying I can't wait until I'm old enough to move in!

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Review from S B (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently joined this lovely, small home and is looked after very well. It's like a second family! Very homely with the gorgeous smell of home cooking every day. Well-balanced meals/fresh vegetables. Staff/carers are all kind, considerate, cheerful and understanding. Management involves residents
in decisions on their surroundings - decor, garden plants and activities. Residents are encouraged to join in various activities - music, crafts, games and gentle exercise. They enjoy each other's company. Local school children visit and friendly dogs can too! I thank everyone for the excellent care they give and recommend this lovely, small, well-run family home. Thank you.

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Review from Anthony M (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was originally admitted for respite care due to several falls at her own home. The staff warmly welcomed her to the home as it is located in the same village and went through admission questions accompanied by myself and my sister. It turned out that she was suffering from increasing dementia and
she is now a resident. She has good days and bad days but whenever we visited the staff were very helpful and informative. She did have a fall during the night one time which resulted in hospitalisation for her injuries but was welcomed back with open arms by the staff on discharge. We were really worried about her when we first saw her but after one week she was better than we had seen her since first admission. I have nothing but praise for the staff who always pay attention to Mum's needs and wishes. Mum loves the food which I gather is locally sourced and freshly prepared. Daily activities keep the residents happy. The manager is always open to suggestions for improvements.

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Review from D O (Friend of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close family friend lives here. What a lovely place it is. It's a real family home. The staff are very welcoming and extremely attentive. It has a real cosy, comfortable atmosphere. Absolutely recommend this place as the perfect retirement home.

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Review from Stephen B (Respite Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, room good, staff friendly. The whole place is well run. Very good all-round. Clean and tidy.

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Review from B W (Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with care and kindness by everyone. No complaints.

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Review from Avril D (Respite Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just spent around 6 weeks in here after being unable to return home after breaking my leg and shattering my knee cap. I cannot stress enough about the excellent care I received. Nothing was too much trouble and all staff were friendly, helpful and kind. I was there over the Xmas period and they
made a real effort to make it a special time. The food although good home cooking was except, and well cooked. A huge thank you to all staff.

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Review from Sharon B (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the Chestnuts at Ruskington on Saturday 13 July, the home and staff are fabulous. My dad is getting all the care he needs, he has really settled, it's like a little family. I love it and do not want my dad to move. Can't thank the management and staff enough.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Chestnuts Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Chestnuts Retirement Home is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Chestnuts Retirement Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Bethany

Bethany Relf

Job Title: Manager/Owner

Joined: 2000

My grandad started the care home 40 years ago. I have known the home since being 4 years old. I often came in and said Hi to people, just as my children (fourth generation) do now.


I have been actively involved in the care home for 20 years and our ethos is 'everyone should receive the same high standard of care you would want for your own family. My nana and grandad stayed at the Chestnuts when they needed care and 100% of our staff said they would happily move their own parents into the Chestnuts if they required some care or respite.


Moving into a care home is a huge change and people fear the loss of control. We offer everyone complete environmental mastery over their own room. People can choose the decor and we encourage them to make it as personal and homely as possible with their own furniture and pictures.


Stephanie

Stephanie Young

Job Title: Deputy Manager

Joined: 2022

I have 20 Years of experience in elderly care and have worked my way up the ladder from care assistant to my current position as deputy manager. I love this job and have wanted to do this since I was a little girl, I have worked with dementia, residential and end-of-life care, and all of them are rewarding. I think giving as much love, care and attention to those that need it, especially because we wouldn't be here today if it wasn't for them fighting for our freedom in the wars. I will forever be grateful and will ensure I give 110% to the families during these difficult times.


Kelly

Kelly Rudkin

Job Title: Deputy Manager

Joined: 2007

I have worked here at The Chestnuts for 16 years and have been Deputy Manager since 2014.


I would describe myself as hard-working, driven, enthusiastic, attentive and caring.


I started my career in care as a carer and worked my way up to my current position. I am very passionate about my job and The Chestnuts. I still work shifts on care as I believe this is how you truly get to know the people you are looking after and they are your top priority.


Frequently Asked Questions about Chestnuts Retirement Home

What types of Care is Chestnuts Retirement Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnuts Retirement Home provide?

Palliative Care, Day Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chestnuts Retirement Home have?

There are 9 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chestnuts Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chestnuts Retirement Home to the centre of Sleaford?

3.4 mile(s) as the crow flies, distance by road may be significantly further.