Chestnut House

62 High Street, Marton, Gainsborough DN21 5AW
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8.5 10 Reviews
  • Chestnut House, Gainsborough
Chestnut House is a 19-bed residential care centre for clients with needs associated with their mental health.

All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable surroundings that enable skilled carers to promote sound health and security.

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Care Provided by Chestnut House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Carl Wallis (Home Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 18+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Chestnut House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room

Chestnut House Reviews (10)

8.5

Chestnut House has a Review Score of 8.5 (8.523) out of 10, based on 4 reviews in the last 2 years. Over all time Chestnut House has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
0
0
4
6

Review from Sheena M (Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived I was terrified I would not fit in but the staff have been amazing and made me feel so welcome and at ease. There is not a bad word I can honestly say about Chestnut House, they should be commended for the work they do for people like myself with mental health. Thank you to all
the staff for being there and just listening, you truly are brilliant.

Reply from Kate Tipper, Sales co ordinator at Chestnut House

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from D Y (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff. Good banter.

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Review from A B (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am getting used to my stay.

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Review from E B (Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here at Chestnut has been excellent. I think the staff are excellent. I think they do a very good job. The care they give us is the best. We get good meals, we are definitely well looked after. There are some residents who I think shouldn't be here because of the seriousness of their behaviour,
but overall Chestnut House is a very good home.

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Review from Chris R (Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the latest resident. July 2020 I was discharged from a Local Low Secure Unit where I felt almost abused but now, thank the Lord that I was sent to Chestnut House. I wake up every morning and pinch myself, just in case I am dreaming. I live in one of the ground floor, self-contained apartments with
patio doors opening on to the private garden (in this weather it feels just like a Spanish holiday apartment). In under a month, I am already starting to feel human again which is all down to the superb environment and support, even during all the challenges of Covid. Everything is very well maintained, with a dedicated maintenance team. Every member of staff is professional in their approach whilst being approachable, friendly and supportive. The manager is beautiful on the inside as well as the out, however, the real star of the show is Jessica. (The love of my life, athletic, beautiful kisser, beautiful eyes and four legs). The residents also make you feel very welcome.

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Review from Marie D (Sister of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been the happiest and settled at Chestnut House in all the years he has needed to be in care.
The staff show a lot of love, care and respect.
My brother has a family here, at Chestnut House, he can be himself, feel comfortable and safe.
We are truly grateful that he has love and support
from all the staff and management.
The team, especially at present, he has praised and appreciated their support.

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Review from Trevor P (Father of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Chestnut House are very friendly and go above and beyond. They care and look after our son extremely well and he is the happiest he has ever been since residing there, with a fantastic manager at the helm.

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Review from Charmane L (Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here as an emergency placement on respite, and became a full time service user and supported in all aspects of daily living to enable me to now be a tenant with minimal support from staff. I have improved a hell of a lot as I could not look after myself safely.

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Review from Gemma L (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's really good they make the home really homely, and the staff are polite sometimes. The staff have organised the colour run and the UB40 concert at the Lincoln castle. The staff helped me do a hair and beauty course.

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Review from Nicholas N (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living her and I feel still in one piece. My parents have peace of mind. Meals are good and so are the staff.

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Current Review Score: 8.5 (8.523)

Overview of Review Score

The Review Score of 8.5 (8.523) out of 10 for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Chestnut House is calculated as follows: ( (28 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for Chestnut House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 4 Positive Reviews ÷ 6.6 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Chestnut House

What types of Care is Chestnut House registered for?

Respite Care, Mental Health Condition, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Chestnut House have?

There are 33 Single Rooms.

What are the Facilities & Services at Chestnut House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Chestnut House to the centre of Gainsborough?

5.6 mile(s) as the crow flies, distance by road may be significantly further.